CSA Czech Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 222 reviews
5/10
3 star Skytrax Rating
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8/10

CSA Czech Airlines customer review

(United Kingdom)

LHR-PRG-RIX-PRG-LHR. Flights on time. Crew smiling and helpful. Free drinks and sandwiches on which is more than can be said for most European airlines now. Flights on 737s which feel cramped when full. My only gripe was with Prague airport - nothing to do and horrendously expensive! (£4 for a small glass of orange juice in every cafe! £55 in 'duty free' shops for most fragrances!).
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

CSA Czech Airlines customer review

(Slovakia)

Our flight Prague to Madrid (A319) was badly delayed supposedly due to a last-minute crew replacement. The staff started issuing new boarding passes at the gate effectively scrapping the passengers' seating preferences but they were unable to provide any information on the delay. After about 70 minutes at the gate the airline let everyone on board just to keep them waiting for another 2 hours. This seems to be CSA's favorite way of avoiding passenger rights claims as it automatically falls within 'tarmac delay' - people on board only got a glass of water while waiting. The crew never said anything about the actual cause of the delay and didn't seem to care much about it. The inflight snack consisted of the usual ham and cheese sandwich a cold and a hot drink. The arrival to MAD was further delayed by about 30 minutes while waiting in the landing stack meaning that we missed our connection even though we'd originally had 4 hours for transfer within the same terminal. The flight back (MAD-PRG) two weeks later was substantially better: a newer A319 on time and with a friendly crew (although their language skills remain disappointing). The seats in more recent narrowbody aircraft are decent with adjustable headrests and sufficient legroom. Inflight snacks keep to the same standard (small chicken sandwich drinks) the entertainment system only has a few LCD screens throughout the plane showing the flight details occasional video clips and a very very dated presentation of Prague. All in all the experience was more pleasant than the previous trip and the ground staff has been very helpful in locating and retrieving my lost baggage upon arrival.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

CSA Czech Airlines customer review

(United Kingdom)

Vilnius-Prague B737. Smiling and professional crew. Clean aircraft and free onboard drinks and tasty sandwich for 1hr 30 flight in economy.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

CSA Czech Airlines customer review

(United Kingdom)

MAN-PRG return B737-400 Economy. On time departures / early arrivals in both directions. Both directions almost full - encouraging given that CSA pulled off the route at the start of the recession and only came back this Spring. Food/beverage service OK - outward (breakfast) a bit meagre - two muffins inbound (mid-evening) a turkey roll. Generous with coffee/tea/drinks etc.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

CSA Czech Airlines customer review

(Australia)

TLL-PRG Economy class. The aircraft was new clean and comfortable cabin crew pleasant. Announcements made in several languages. The food could perhaps have been better. Baggage delivered quickly in PRG.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

CSA Czech Airlines customer review

(Czech Republic)

PRG-MAD-PRG Being native Czech I prefer Czech airlines if possible. Unfortunately due to economic situation they started to cut down all expenses including onboard service and even cancelling some of the routes. The food a sandwich was nothing you would remember but was edible. IFE poor as only some old clips were shown - watching the position of the aircraft on the map was much better. Soft drinks complimentary. Airplane quite new and clean.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

CSA Czech Airlines customer review

(France)

CDG-PRG-EVN return. CDG-PRG on Air France. The 3 next flights on Czech Airlines were pleasant fair food comfortable seats in Economy FA smiling. The only thing wrong is that I don't understand why all flights from Central Europe arrive so late and leave so early in Yerevan. IFE bizarre with stupid video gags but nice map system.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

CSA Czech Airlines customer review

(France)

Marseille-Prague-Marseille Economy class. Sandwiches offered both ways were fresh and tasty. Cabin crew spoke good English and heavily accented French were professional and engaged with passengers. Other people's comments about poor seats were borne out by people around me though mine were fine. Good legroom. Whereas I don't think I would choose them to go on to another destination after Prague for a simple round trip I'd certainly recommend them.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

CSA Czech Airlines customer review

(Czech Republic)

Prague to London economy. I checked in online the day before travel. The process of online check in is ok not as easy or user friendly as BA or Star Alliance (LX LH). At least it’s available. Prague airport empty and very easy to navigate. However if you arrive early there is nothing worth seeing/buying at the whole airport. Everything is overpriced. Used the CSA lounge which is nothing special. Very poor choice of food and drinks. A320 seat pitch adequate. Food was pretty tasteless. On Economy class you have to purchase wine/beer. Service on board was very robotic but ok for a short flight. Arrived at Heathrow T4. Same nightmare as usual. Very long wait after landing due to traffic control. Luggage belt area was very crowded and messy. One positive thing about CSA is their quick response to email. I had few queries on my FFP card and all was resolved within 20 minutes on 3 exchange of emails. Very efficient and friendly. However CSA ticket price is the most expensive in most routes including Prague to London. In the future I would opt for easyjet for the low price or BA for the quality of product of service.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

CSA Czech Airlines customer review

(Germany)

FRA-PRG-TLL. Morning flight FRA-PRG delayed for over an hour. Missed connection to Tallin in PRG. Over 60 mins standing and waiting in line at the transfer desk in Prague to then find out that the only option to get to Tallin would arrive in Tallin at midnight. No apologies no offering of compensation highly "uninspired" staff. Flying CSA is also like flying in the 80s : the machines are probably 20-30 years old with broken arm rests being fixed with duck-tape. Not to be recommended.
Seat TypeEconomy Class
Value For Money 12345
no