CSA Czech Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 222 reviews
5/10
3 star Skytrax Rating
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1/10

"Avoid if you can"

(United Kingdom)

Trip Verified |  Prague to Gatwick. I will strongly recommend not to use this airline, I went with them to Prague and back. Going in to Prague they told me there is not enough space for me to fly as they oversold the tickets and they lost several passengers bags. Luckily someone didn’t show up so I could fly. I have paid and booked the flight weeks before. On the way back flight was delayed, no explanation to what why etc, I have lost my connection home and staff said “it’s a shame” no sorry etc. Avoid if you can.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePrague to Gatwick
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Real disappointment"

(Czech Republic)

Trip Verified | Flying OK619 from Amsterdam to Prague on October 3rd. Flight operated by Smartwings and late as usual. Boarding has been chaotic, service a board amateurish. Passengers were siting for quite a long time in the plane after "boarding completed" without a word of explanation as to why and what might be the departure time. The same in Prague. The plane was sitting on the apron, passengers waiting and no explanation provided. Would that be that difficult to explain, that we are waiting for the bus? Very poor service. One feels as a cargo. Plus you have CSA ticket but flight is actually operated by Smartwings which is a low end lowcoster. Real disappointment, nothing was working right.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmsterdam to Prague
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"the crew very professional and friendly"

(Czech Republic)

Trip Verified | The flight was operated by Smart Wings and it was a surprisingly good experience. I have not flown Czech Airlines for many years and now, after booking the flight and after reading the reviews, I got really scared. But it was a very pleasant surprise. I booked the economy flex ticket, so I got a little ciabatta, water, coffee and a biscuit. Additionally I bought a beer on board (some 2,5 EUR). I got an emergency exit seat which was another nice suprise. The flight was on time, the crew very professional and friendly (water offered to everyone, several times during the flight checked if anyone needs anything). Overall a very good experience. After flying for many years only with Lufthansa group, I would not say that Czech Airlines are worse. Even on the way to St. Petersburg, my experience was pretty much the same. The only difference was that I did not get the emergency exit seats and I have to say that the legroom in the normal seats is very limited.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSt. Petersburg to Prague
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"the plane was a bit dated"

(Portugal)

Trip Verified | Barcelona to Prague with CSA Czech Airlines. The flight went smoothly, with a lot of information provided at all times. However, there is very little room between rows and the plane was a bit dated.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Prague
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Not enough leg space"

(Netherlands)

Trip Verified | Amsterdam to Prague. Took my cabin luggage. Was plenty of room in the cabin still. Very annoying. Not enough leg space for 190cm person, which is not tall in. My friend who is over 200cm had it even worse.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmsterdam to Prague
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"took my cabin luggage"

(Bulgaria)

Trip Verified | Prague to Hamburg. Does not matter that the luggage compartments were free, the Gate Personnel took my cabin luggage. It does not matter that my luggage met all the requirements for cabin luggage, declared and recorded in the Electronic Ticket.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePrague to Hamburg
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"A horrible experience"

(Romania)

Trip Verified | Moscow to Prague. This was a very poor experience. Initially, I changed my ticket after buying one with baggage extra. Then I changed the date. The system did not took my baggage, although I emailed the company twice and they assured me this was ok. I had to pay again for the baggage. The departure was delayed from 5:05 to 5:45 to 6:30 and still counting. Missing first night events in Prague due to this flight. A horrible experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMoscow to Prague
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not really an on-line check-in"

(Czech Republic)

Trip Verified | Copenhagen to Prague. The airline is offering on-line check-in which is not really an on-line check-in as you have to get your ticket at the baggage counter. This is a big step back as I have travelled a couple of times with this airlines the same route (Copenhagen to Prague) and before August it was possible to save your ticket to your phone wallet or print it at home. Moreover, the staff is rude and always has troubles with some people's cabin baggage even though the cabin storage room is completely empty.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Prague
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Check in staff extremely rude"

(Czech Republic)

Trip Verified | Frankfurt to Prague. Check in staff at the airport was extremely rude, shouting, talking over, having conversations, passing staff while holding my Id in her hand. There are no standards.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Prague
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst company I've dealt with"

(Czech Republic)

Trip Verified | Copenhagen to Prague. CSA Czech Airlines is the worst company I've ever dealt with. 2 of 3 flights I experienced with this carrier were connected with some inconvenience - delayed flight, misinforming help desk, mean behaviour e-shop that changes prices when you press 'pay'. I can recommend just one thing: don't fly with them even if it means to pay a little more. The stress you might undergo is not worthy of the possible saving.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Prague
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no