CSA Czech Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 224 reviews
5/10
3 star Skytrax Rating
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3/10

CSA Czech Airlines customer review

(Czech Republic)

Prague to London economy. I checked in online the day before travel. The process of online check in is ok not as easy or user friendly as BA or Star Alliance (LX LH). At least it’s available. Prague airport empty and very easy to navigate. However if you arrive early there is nothing worth seeing/buying at the whole airport. Everything is overpriced. Used the CSA lounge which is nothing special. Very poor choice of food and drinks. A320 seat pitch adequate. Food was pretty tasteless. On Economy class you have to purchase wine/beer. Service on board was very robotic but ok for a short flight. Arrived at Heathrow T4. Same nightmare as usual. Very long wait after landing due to traffic control. Luggage belt area was very crowded and messy. One positive thing about CSA is their quick response to email. I had few queries on my FFP card and all was resolved within 20 minutes on 3 exchange of emails. Very efficient and friendly. However CSA ticket price is the most expensive in most routes including Prague to London. In the future I would opt for easyjet for the low price or BA for the quality of product of service.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

CSA Czech Airlines customer review

(Germany)

FRA-PRG-TLL. Morning flight FRA-PRG delayed for over an hour. Missed connection to Tallin in PRG. Over 60 mins standing and waiting in line at the transfer desk in Prague to then find out that the only option to get to Tallin would arrive in Tallin at midnight. No apologies no offering of compensation highly "uninspired" staff. Flying CSA is also like flying in the 80s : the machines are probably 20-30 years old with broken arm rests being fixed with duck-tape. Not to be recommended.
Seat TypeEconomy Class
Value For Money 12345
no
na

CSA Czech Airlines customer review

(Estonia)

TLL-BRU connection in PRG. Economy. Each and every flight was delayed +/- an hour. First of all my flight from Tallinn got delayed about 50 minutes because of de-icing. When we arrived in Prague I only had 10 minutes to catch my flight. I only barely made it thanks to not having to pass any security checks anymore. That flight was delayed as well and I arrived in Brussels an hour later than planned. On the way back my flight from Brussels was delayed over an hour so I missed my connection in Prague. So I had to stand in line for another hour to get my tickets exchanged. Of course there were no other direct flight to Tallinn so they gave me one through Helsinki. At least I got to travel in business class because economy was full. Then my flight from Prague was delayed AGAIN and I missed my connection in Helsinki AGAIN. So I had to stand in line once more (another hour) to exchange my tickets wait an hour for the flight to Tallinn which was also (of course) delayed about 50 minutes. In conclusion I spent my entire day in 4 different airports and got to Tallinn 8 hours later than I was supposed to. And with a headache from all the standing in lines in poorly air conditioned airports.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

CSA Czech Airlines customer review

(Thailand)

One way flight from Prague to Munich. The flight was early in the morning with an ATR42. Check in was a bit chaotic at the beginning.. sort of a rush hour and the new "check in for all Czech airlines flights" system that I am not very keen of but I have to admit that its a saving factor for the airline. More check in counters opened 20-25min from my arrival. I guess knowing their bottle neck times all check ins should have been ready. But all in all it took me around 25minutes to check in. Czech airlines check in kiosks were all over with ladies helping those who didn't know how but the line for the baggage drop was as well full. Beware Czech airlines will not let you with even 900g of extra weight! The check in agent was polite and helped that I took one of the fairly larger bags with me onboard (around 10kg) so I kind of wonder of the logic as I had a back pack and this bag with me. Passport control quick. Czech airlines has a fairly large fleet of turboprop ATR42s however I caught one of two older generation so the interior even though clean showed its age and older design. The cabin crew did their job looking at the fact that this was a very short hop. Security demonstration English Czech and German as well as newspapers in all these languages. Captain talked to us explaining de-icing and 5 minutes delay. A small sandwich and free (juices and water tea and coffee). I love Czech airlines but a reason for taking a star away is having to pay for coca cola beer and wine on their flights. CSA was known for impeccable service and plenty of food and drinks. Saving on visible things like food and drinks make a difference. Good value for money but have to monitor how much is CSA cutting in service - afraid it will come in line with other "sit shut up till we arrive" kind of airlines that we see today
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

CSA Czech Airlines customer review

(Spain)

Barcelona-Istanbul with connection in Prague. Excellent value for money all flights arrived on time or early and friendly and helpful staff. A320 between Barcelona and Prague and return was clean comfortable with excellent legroom and a bit of IFE on overhead screens food same old sandwich and very limited free beverage service (only one round and a very stingy one) however. A bit too many announcements from the flightdeck for my taste. 737-400 between Prague and Istanbul and be aware that these aircraft seem to have a third substandard class which starts halfway down the economy section and features narrower seats and less legroom than the economy seats up front. I´m not sure if these are for passengers who have paid cheaper fares but I was seated in this area on PRG-IST but on the return flight I was seated closer to the front and was much more comfortable. Passengers who have booked business class on this aircraft should know that the first row in Business class located right behind the bulkhead features considerably less legroom than in economy. Prague airport is not my favourite but all connections were smooth and CSA staff were very helpful. On the return I only had 40 minutes between flights but I managed to get to the gate unhurried with time to spare. Will look into them again in the future.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

CSA Czech Airlines customer review

(Netherlands)

Bucharest to Amsterdam via Prague. Booked in economy; frequent flyer upgrade to business class on PRG - AMS leg. Czech Airlines are OK though not as good as they were a few years ago. Their model is a hybrid of full service airline and low cost. The pressure on their prices if obvious with only charter airline quality food and drinks available free in economy class. The main problem I encountered was changing planes in Prague. Prague airport has simply not worked out how to be an efficient hub. Connections between Schengen and non-Schengen zones in particular are a pain as the airport is rather sprawling. As there was a 50 minute delay to the OTP-PRG leg I had 15 minutes connection which I only made by a lot of running and some fairly shameless pushing in front of queues. Only 2 passport booths were open and these were monopolised by a group of Russian school children. CSA are fine but beware tight connections in Prague. If your incoming flight is late neither CSA nor Prague airport will help you expedite the process; you're on your own and don't get priority in any queues. The result is extremely stressful. CSA are as good as any other airline for point-to-point travel at reasonable costs and onboard service can be very good but beware connections.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

CSA Czech Airlines customer review

(Turkey)

IST to BCN via Prague return in Business Class. Outbound from Istanbul to Prague was good service on A320 with easy connection in Prague to Barcelona on A320 - good service with average business class seating. On the return segment we checked in for the flight and assigned seats 2a and c. When we boarded the aircraft we realized they had a change of aircraft to an A321. Problem with this plane is that it is only a charter aircraft with no business class. Small seat no legroom and I paid extra for this. The connection in Prague was to a B737-400 which was very old and badly in need of a new interior. Crew was nice but again cabin comfort horrible for a business class. As a Platinum member with Delta I was shocked to find that my miles did not credit to my account. When I contacted Delta they said to contact Czech Airlines. When I contact Czech Airlines I spoke with a very combative person on the phone who said this was a Delta problem and they could do nothing. A bad experience and had other issues with Czech with the overall service and the extremely rude 3rd party staff they have contracted in Barcelona.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

CSA Czech Airlines customer review

(Netherlands)

Amsterdam - Kyiv via Prague return. On the return our flight out of Kyiv was delayed by about 40 minutes resulting in a connecting time of only 15 min in Prague. Still I made the flight as the plane waited a few extra minutes for us connecting passengers. Also my luggage was on the same plane! Impressive. Otherwise standard service: sandwich and non-alcoholic drinks for free pleasant planes. Will fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

CSA Czech Airlines customer review

(Estonia)

Helsinki - Prague one way. Aircraft modern and clean. Enough legroom flight was about 2/3 full so there were plenty of empty seats. FAs professional and polite. One sandwich and a glass of juice was for free.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

CSA Czech Airlines customer review

(Germany)

TXL-JFK via Prague return. I have flown often with Czech in Europe which is a decent experience and thought I would try them transatlantic. Terrible idea. Worst business class I have ever experienced. The seats are worse than premium economy on BA or SAS - uncomfortable poor pitch poor recline etc. The entertainment system consisted of an ipod with four films loaded on - the volume on the headphones was too low to hear anything. I tried three different ipods on the two transatlantic flights with no luck. Other than that the decor is tired toilets not kept clean during the flight. The only positive is that the crew are polite but for this one doesn't pay business class fares.
Seat TypeBusiness Class
Value For Money 12345
no