CSA Czech Airlines

Similar experience to Michal Matejka below Amsterdam - Prague flight parked at non-Schengen gate which resulted in long bus trips around the airport. Return Brno - Amsterdam via Prague connection was very tight (40 minutes) and further delayed by another security check at Prague. Don't understand why this couldn't be done once and for all in Brno - is security there not acceptable for international flights? Annoying to have to pay for food and beverages considering €600+ fare - surely free beer can be offered?

Stockholm to Prague was OK nothing to complain about. Sandwich not the best but not the worst either. Don't understand why they serve coffee and tea together with the sandwich instead than returning after a while but that's not a big issue. The return was very disappointing. I travelled with my husband and we had only one checked luggage weighing 22 kilos one piece of cabin luggage and my purse. We had to pay the 2 kilos overweight because we had two separate bookings! The check-in lady told us that she has to follow the (Austro- Hungarian) rules and she doesn't want to lose her job. We replied that she will for sure when the customers will choose other companies.

CDG-PRG-EVN return. Way in no problem except that all beverages are no more free. On the way back 2 hours delay in Yerevan and CSA managed rerouting perfectly in PRG. The plus for CSA : 6 flights a week for EVN skilled and fair english speaking staff. Best prices from France to Armenia. Transit in PRG is far easier than in many Paris metro stations. The minus: a problem with some goods purchased on board. No more agency in EVN you have to phone to headquarters in PRG.

Amsterdam to Prague. This once-preferred airline with above average quality of services has come to its decline and no longer deserves the 3 star rating. The airline has recently jumped on the bandwagon of paid onboard refreshments. Although I generally do not fully understand this tactics of many major airlines nowadays to make their customers to pay "major" airfare for low cost services I do not completely object to paying some extra for beer or wine onboard - provided that the prices are decent (which is true with CSA) and provided I have chance to get what I desire. The latter is unfortunately not true with CSA - even though I was willing to pay for a can of beer the attendant said that beer will be provided "by a colleague" who was however serving the rows in front of me and never made it to my row. It is quite difficult to understand the logic behind this. After arrival to Prague the aircraft parked at Terminal 1 (non-Schengen flights) which meant that although the airbridge came to the aircraft we only entered it and then we were forced to go out and take stairs to the apron to board the bus which took us to Terminal 2 (Schengen flights). This is a notorious problem at the Prague airport which the airline has be unable to resolve for 3 years (since opening of the terminal 2). The flight crew is supposed to inform the passengers in advance of this Prague "special" but no one bothered to do that on my flight.

LHR-PRG-LHR in Economy. Polite staff even at check-in! I speak reasonable Czech but overheard good English being spoken with other passengers. Can't comment on other language skills. Clean and comfortable seats with adequate legroom. Below-average food but still edible - I've had far worse. They aren't the cheapest but in my opinion still offer an acceptable service for the price.

Brussels- Prague-Cairo return. When you fly a low cost carrier you get what you paid for and that's no problem. When you fly a regular carrier you could expect a "normal" service. I thought CSA wasn't a low cost carrier because their fares aren't that low. I was wrong. CSA gives low cost services (no free soft drinks no free beer no vegetarian food as asked) for regular fares. They only want to take from their clients and don't want to give service in return. The low cost mentality and this for a star alliance member.

An unexpectedly superb flying experience. Easy check-in without a queue in sight generous leg room especially on the return leg decent economy food (hot pastries) a free newspaper and friendly and helpful FAs. Couldn’t have been better. Well done Czech Airlines.

I have flown on CSA many times on the route Tallinn-Prague-Berlin. They were never the cheapest option but they always stood for quality transportation and customer care. Well no longer so: Since 15th February CSA has quietly reduced service for economy passenger in a way that puts them just one step ahead of low cost/low service carriers like Air Baltic or Easyjet. They still offer one small sandwich and one non alcoholic beverage. If you want to drink more or have a wine you must pay for it. In addition they have nearly doubled the fees for excess baggage and have adopted a strict zero tolerance policy: If you have more than 20 Kilos you pay. In the past they were a bit lenient. CSA just forgot to lower the prices. So they are like low cost carriers servicewise but like full service airlines when it come to the ticket price. It is sad to see the decline of yet another one good airline.