CSA Czech Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 223 reviews
5/10
3 star Skytrax Rating
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2/10

CSA Czech Airlines customer review

Brussels- Prague-Cairo return. When you fly a low cost carrier you get what you paid for and that's no problem. When you fly a regular carrier you could expect a "normal" service. I thought CSA wasn't a low cost carrier because their fares aren't that low. I was wrong. CSA gives low cost services (no free soft drinks no free beer no vegetarian food as asked) for regular fares. They only want to take from their clients and don't want to give service in return. The low cost mentality and this for a star alliance member.
no
8/10

CSA Czech Airlines customer review

An unexpectedly superb flying experience. Easy check-in without a queue in sight generous leg room especially on the return leg decent economy food (hot pastries) a free newspaper and friendly and helpful FAs. Couldn’t have been better. Well done Czech Airlines.
no
2/10

CSA Czech Airlines customer review

I have flown on CSA many times on the route Tallinn-Prague-Berlin. They were never the cheapest option but they always stood for quality transportation and customer care. Well no longer so: Since 15th February CSA has quietly reduced service for economy passenger in a way that puts them just one step ahead of low cost/low service carriers like Air Baltic or Easyjet. They still offer one small sandwich and one non alcoholic beverage. If you want to drink more or have a wine you must pay for it. In addition they have nearly doubled the fees for excess baggage and have adopted a strict zero tolerance policy: If you have more than 20 Kilos you pay. In the past they were a bit lenient. CSA just forgot to lower the prices. So they are like low cost carriers servicewise but like full service airlines when it come to the ticket price. It is sad to see the decline of yet another one good airline.
no