CSA Czech Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 225 reviews
5/10
3 star Skytrax Rating
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2/10

CSA Czech Airlines customer review

(Czech Republic)

Amsterdam to Prague. This once-preferred airline with above average quality of services has come to its decline and no longer deserves the 3 star rating. The airline has recently jumped on the bandwagon of paid onboard refreshments. Although I generally do not fully understand this tactics of many major airlines nowadays to make their customers to pay "major" airfare for low cost services I do not completely object to paying some extra for beer or wine onboard - provided that the prices are decent (which is true with CSA) and provided I have chance to get what I desire. The latter is unfortunately not true with CSA - even though I was willing to pay for a can of beer the attendant said that beer will be provided "by a colleague" who was however serving the rows in front of me and never made it to my row. It is quite difficult to understand the logic behind this. After arrival to Prague the aircraft parked at Terminal 1 (non-Schengen flights) which meant that although the airbridge came to the aircraft we only entered it and then we were forced to go out and take stairs to the apron to board the bus which took us to Terminal 2 (Schengen flights). This is a notorious problem at the Prague airport which the airline has be unable to resolve for 3 years (since opening of the terminal 2). The flight crew is supposed to inform the passengers in advance of this Prague "special" but no one bothered to do that on my flight.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

CSA Czech Airlines customer review

LHR-PRG-LHR in Economy. Polite staff even at check-in! I speak reasonable Czech but overheard good English being spoken with other passengers. Can't comment on other language skills. Clean and comfortable seats with adequate legroom. Below-average food but still edible - I've had far worse. They aren't the cheapest but in my opinion still offer an acceptable service for the price.
no
2/10

CSA Czech Airlines customer review

Brussels- Prague-Cairo return. When you fly a low cost carrier you get what you paid for and that's no problem. When you fly a regular carrier you could expect a "normal" service. I thought CSA wasn't a low cost carrier because their fares aren't that low. I was wrong. CSA gives low cost services (no free soft drinks no free beer no vegetarian food as asked) for regular fares. They only want to take from their clients and don't want to give service in return. The low cost mentality and this for a star alliance member.
no
8/10

CSA Czech Airlines customer review

An unexpectedly superb flying experience. Easy check-in without a queue in sight generous leg room especially on the return leg decent economy food (hot pastries) a free newspaper and friendly and helpful FAs. Couldn’t have been better. Well done Czech Airlines.
no
2/10

CSA Czech Airlines customer review

I have flown on CSA many times on the route Tallinn-Prague-Berlin. They were never the cheapest option but they always stood for quality transportation and customer care. Well no longer so: Since 15th February CSA has quietly reduced service for economy passenger in a way that puts them just one step ahead of low cost/low service carriers like Air Baltic or Easyjet. They still offer one small sandwich and one non alcoholic beverage. If you want to drink more or have a wine you must pay for it. In addition they have nearly doubled the fees for excess baggage and have adopted a strict zero tolerance policy: If you have more than 20 Kilos you pay. In the past they were a bit lenient. CSA just forgot to lower the prices. So they are like low cost carriers servicewise but like full service airlines when it come to the ticket price. It is sad to see the decline of yet another one good airline.
no