Venice to Dubrovnik. Impossible to get online boarding passes as the drop down menu on the site did not display Venice as a departure point. The day of the flight we arrived 2.5 hours early but could not locate the ticket counter. When we finally found the counter we were third in line with 2 hours before the flight. At the counter we were told that although our names were in the computer no tickets had been issued for us. Four different clerks came to straighten out the problem but after 15 minutes we were moved aside to another window. Fortunately the call did come through from Rome and we were given our boarding passes 40 minutes before the flight by Austrian Air only to find out that the flight was delayed over 2 hours. When we finally boarded staff were unconcerned and handed us a small sandwich. On our final descent into Dubrovnik we were then told that because of high winds our plane was going to be diverted to Split. When we reached Split I tried to explain our situation to a representative and was told to go ahead and complain to the airline but that they would probably do nothing about it. Needless to say a bus arrived 15 minutes later to take the passengers back to Dubrovnik- a 4.5 hour ride. We arrived at our final destination 8 hours late.