Croatia Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 84 reviews
6/10
3 star Skytrax Rating
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Croatia Airlines customer review

(United States)

Venice to Dubrovnik. Impossible to get online boarding passes as the drop down menu on the site did not display Venice as a departure point. The day of the flight we arrived 2.5 hours early but could not locate the ticket counter. When we finally found the counter we were third in line with 2 hours before the flight. At the counter we were told that although our names were in the computer no tickets had been issued for us. Four different clerks came to straighten out the problem but after 15 minutes we were moved aside to another window. Fortunately the call did come through from Rome and we were given our boarding passes 40 minutes before the flight by Austrian Air only to find out that the flight was delayed over 2 hours. When we finally boarded staff were unconcerned and handed us a small sandwich. On our final descent into Dubrovnik we were then told that because of high winds our plane was going to be diverted to Split. When we reached Split I tried to explain our situation to a representative and was told to go ahead and complain to the airline but that they would probably do nothing about it. Needless to say a bus arrived 15 minutes later to take the passengers back to Dubrovnik- a 4.5 hour ride. We arrived at our final destination 8 hours late.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Croatia Airlines customer review

(United Kingdom)

Flew Gatwick Zagreb on a modern new to fleet aircraft 2nd April very good flight good leg room meal was tasty with free wine coffee or soft drinks very welcome. On the return leg Zagreb to Heathrow two weeks later flew in an older plane with extremely good leg room courteous staff and once again a tasty meal with free drinks - no inflight entertainment but a travelog of Croatia was playing on the overhead screens.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Croatia Airlines customer review

(Croatia)

Over the last 30 days ZAG-AMS-ZAG ZAG-DBV-ZAG and ZAG-IST-ZAG. All flights on airbus 319 with new Reacro seats. Cabin was new and well maintained catering okay flight attendants polite. However each flight was delayed and no explanation was given. The worse was Zagreb to Istanbul return. Each flight was delayed more than two hours and crew as well as customer service acted like it was perfectly normal.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Croatia Airlines customer review

(Germany)

FRA-DBV-FRA. Outbound flight was two hours late no explanation given whatsoever neither on ground nor onboard. FAs on both flights seemed to be disinterested in servicing customers. On inbound flight I asked three times for a second cup of water three times I was assured that they will serve it. It never emerged.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Croatia Airlines customer review

(Serbia)

Seat 4F (window) from ZAG to SPU on A319. Boarding was 30 mins late however only 10 mins late arriving. Online check-in helped smooth the airport experience. Inflight experience was adequate the crew young and polite and the catering adequate for such a short flight. Seats are horribly worn-out even though the plane itself doesn't look or feel old.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Croatia Airlines customer review

(Croatia)

FRA-ZAG on well kept A320 with charming and friendly female purser other FA's also good. Leg room and seat comfort are excellent. Safety and flight deck announcements in Croatian English and German. Soft drinks beer and wine for free apple pastry served as snack on 1hr flight. Boarding and arrival on time even though flight was the last of the day.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Croatia Airlines customer review

(Belgium)

Frankfurt-Dubrovnik return. Airbus 319/320 very new with plenty of room and easy secure seat belts - on recent flights I've had to call for an extension so I know now it's the old planes not me. Drop-down screen for pre-flight and safety explanations. Snack served mid-flight with choice of soft drinks wine or beer and tea/coffee. Return flight diverted to Terminal B which meant a run of 35 mins to my connecting Lufthansa flight from Terminal A to Brussels.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Croatia Airlines customer review

(United Kingdom)

LHR-ZAG-DBV return. Ready to leave the stand at LHR on time then over an hour late taking off due to ATC. Tight transfer in ZAG not a problem as same plane used for ZAG-DBV leg. Aircraft and crew fine meal and beer on international legs drink on 40 minute internal flight. Heavy fog in ZAG on return caused small delay.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Croatia Airlines customer review

(Canada)

Frankfurt-Dubrovnik. Impressed with the meal served on such a short flight. The only thing I didn't like was that there was no inflight entertainment. Flight attendants were friendly.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Croatia Airlines customer review

(Australia)

BCN-ZAG-SJJ on A319/Q400. Check-in at BCN poor you in fact use Lufthansa's desks (which is inefficient auto machines followed by bag drop but no reference anywhere to use it). After problems at BCN we left late good cold dinner served onboard with nice Croatian wine. Worn out A319 curtains closed for Business Class despite it being empty. Arrived only 10 mins late short transit at ZAG where everything was closed despite all the flights arriving/departing at that time. Prop flight to Sarajevo comfortable and quick - just 35mins on brand new Q400 snack and drink served onboard. Efficient and friendly staff throughout. One of the best flights I've had with this airline over the years they seem a bit hit and miss irrespective of domestic or international flights.
Seat TypeEconomy Class
Value For Money 12345
yes