My flight from Zagreb to Dubrovnik was abysmal. I checked in my luggage and had a microscope needed for study at my destination as hand luggage because it was delicate. Every airline in the world has been fine about this as the microscope fits into hand luggage space at the right measurements. The manager on duty that day was behaving in a very negative way and would not let me board the flight unless I put the microscope under the plane in luggage. She said I had to pay for a whole new seat to bring it with me costing 150 euros. I was not able to do that and she would not discuss the issue and insisted it went under the plane She ensured by word of mouth that it would come to no harm or damage. When I took the microscope out of the luggage at my destination it had been badly damaged. I was dismayed. I would like to say that this airlines staff were rude non customer friendly and not helpful at all. In fact worse than that she actually caused my baggage damage with a lie about its safety.