Croatia Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 84 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

Croatia Airlines customer review

(Croatia)

ZAG-AMS A319. Online check-in worked well drop off baggage without waiting. Aircraft well kept all female FA's young and well presented smiling and chatty. Simple breakfast with free beverages few words from flight deck. Arrived 10mins ahead of schedule. Good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Croatia Airlines customer review

(United Kingdom)

My flight from Zagreb to Dubrovnik was abysmal. I checked in my luggage and had a microscope needed for study at my destination as hand luggage because it was delicate. Every airline in the world has been fine about this as the microscope fits into hand luggage space at the right measurements. The manager on duty that day was behaving in a very negative way and would not let me board the flight unless I put the microscope under the plane in luggage. She said I had to pay for a whole new seat to bring it with me costing 150 euros. I was not able to do that and she would not discuss the issue and insisted it went under the plane She ensured by word of mouth that it would come to no harm or damage. When I took the microscope out of the luggage at my destination it had been badly damaged. I was dismayed. I would like to say that this airlines staff were rude non customer friendly and not helpful at all. In fact worse than that she actually caused my baggage damage with a lie about its safety.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Croatia Airlines customer review

(United Kingdom)

LHR-Zagreb Pula-Zagreb-LHR flights on time. Online check in LHR-Zagreb-LHR. Lots of space a cold meal friendly service.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Croatia Airlines customer review

(United Kingdom)

London Heathrow to Pristina via Zagreb return. Online check-in was difficult from London. It allowed me to choose my seat then the on-line process failed. On my return on-line check was not available then again it was not available for BA and Swiss who I have used on this route. For a European short haul airline the onboard service was excellent. FA's were friendly and the food good. The longer sector from LHR-ZAG return included a proper cold meal. A full and free bar service. Even on short sector ZAG-PRN included a sandwich and bar. This is welcome given the poor availability of food to purchase at PRN and ZAG. Also the tight transfer time at ZAG restricts any opportunity to purchase food/beverage. The only problem I have with Croatia Airlines is the transfer at Zagreb as the airport is a joke and the tight transfer can be stressful due to slow security processing.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Croatia Airlines customer review

(Croatia)

I live in DBV where Croatia Airlines has almost 100% monopoly and I am forced to use their services. The airplanes are worn out IFE practically does not exists FAs go from uninterested to rude. Delays are more a rule than an exception. If you need any assistance there you are on your own.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Croatia Airlines customer review

(Netherlands)

Amsterdam - Zagreb A320. Flight on time inflight entertainment nice and cabin crew were more businesslike rather than friendly - don't have much to complain. The overall experience is good you don't pay much for the tickets but you get enough service and quality.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Croatia Airlines customer review

(United States)

London-Zagreb-Pristina. Did online check-in and printed my own boarding pass. Both flights had 1leasant crew and good food. I only had a carry-on bag though so I can't comment on luggage handling.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Croatia Airlines customer review

(Australia)

I guess my comments about this flight in Business Class from Frankfurt to Dubrovnik is summed up in the words of my travelling companion " Why did you book us in Economy Class?" Grumpy unfriendly crew food inedible. At least we arrived safe and on time. It was a Lufthansa code-share flight so that's how we got to be travelling Croatia. What a shame because the country and people are wonderful. Not so their airline.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

Croatia Airlines customer review

(Kazakhstan)

LHR-ZAG-LGW in Y. Flew on A319 both ways flights on time and flight attendants very nice helpful and smiling. Captain giving information about the route and weather at destination. Snacks and drinks served and this is a very short flight. Luggage is unloaded very quickly too. Considering very cheap fares flying Croatian Airlines was a nice experience and a value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Croatia Airlines customer review

(Greece)

ATH-ZAG-SPU return. First section an A319 in good condition clean with pre assigned seats. The domestic section with Q400 I do not like that plane. I think it is uncomfortable for the passengers with tiny toilet. The service is excellent special meal (tasteful) with beverage or wine/bear. Newspapers (no English). Stewards were very friendly and eager to serve you. On time boarding on the planes but delays on departures (sometimes due to controllers sometimes due to transferring passengers).
Seat TypeEconomy Class
Value For Money 12345
yes