Croatia Airlines

We travelled to and from Split on 7 14 September. We really enjoyed both flights: very good light meals were served on both occasions with good wine free of charge. The staff were very efficient and pleasant.

Flew business class Dubrovnik - Zagreb - Istanbul. Both planes small props. (DH4). Meal service almost non existent and very disorderly. But the most annoying part was the A/C. The plane was close to 30C and couldn't cool off until Istanbul which took 2h 20 mins. Seats are very small and leg distance very tight. All together a very bad experience for a lot of money.

ZAG-DBV. Lost their afternoon flight but was rebooked on the evening flight at no extra cost and easily. For a flight of 45 minutes they managed to serve a bottle of water and a cookie with a smile which was highly appreciated. Their A320 was clean with enough space and comfortable seats. The flight had some turbulence but this was dealt with high professionalism from cabin crew. Departed and arrived on schedule. Very impressed with their service.

LGW-ZAG-SKP on older A319. First sector delayed about 20 minutes but made up time in the air. Ordered a Gluten intolerant meal on the Croatia Airlines website no gluten intolerant meal available on flight. Second sector delayed about 30 minutes no gluten intolerant meal available again. Landed at SKP late and sat on taxiway for 20 minutes with no explanation given.

Amsterdam - Zagreb and back. Well maintained and clean A319 airplane. Takeoff was on time the snacks they offered was more than enough for such a short flight and was very tasty. Their new seats were comfortable the crew happy and smiling. Both flights were on time the price of the ticket was not the cheapest option but still good enough for the quality you get.

Venice to Dubrovnik. Impossible to get online boarding passes as the drop down menu on the site did not display Venice as a departure point. The day of the flight we arrived 2.5 hours early but could not locate the ticket counter. When we finally found the counter we were third in line with 2 hours before the flight. At the counter we were told that although our names were in the computer no tickets had been issued for us. Four different clerks came to straighten out the problem but after 15 minutes we were moved aside to another window. Fortunately the call did come through from Rome and we were given our boarding passes 40 minutes before the flight by Austrian Air only to find out that the flight was delayed over 2 hours. When we finally boarded staff were unconcerned and handed us a small sandwich. On our final descent into Dubrovnik we were then told that because of high winds our plane was going to be diverted to Split. When we reached Split I tried to explain our situation to a representative and was told to go ahead and complain to the airline but that they would probably do nothing about it. Needless to say a bus arrived 15 minutes later to take the passengers back to Dubrovnik- a 4.5 hour ride. We arrived at our final destination 8 hours late.

Flew Gatwick Zagreb on a modern new to fleet aircraft 2nd April very good flight good leg room meal was tasty with free wine coffee or soft drinks very welcome. On the return leg Zagreb to Heathrow two weeks later flew in an older plane with extremely good leg room courteous staff and once again a tasty meal with free drinks - no inflight entertainment but a travelog of Croatia was playing on the overhead screens.

Over the last 30 days ZAG-AMS-ZAG ZAG-DBV-ZAG and ZAG-IST-ZAG. All flights on airbus 319 with new Reacro seats. Cabin was new and well maintained catering okay flight attendants polite. However each flight was delayed and no explanation was given. The worse was Zagreb to Istanbul return. Each flight was delayed more than two hours and crew as well as customer service acted like it was perfectly normal.

FRA-DBV-FRA. Outbound flight was two hours late no explanation given whatsoever neither on ground nor onboard. FAs on both flights seemed to be disinterested in servicing customers. On inbound flight I asked three times for a second cup of water three times I was assured that they will serve it. It never emerged.

Seat 4F (window) from ZAG to SPU on A319. Boarding was 30 mins late however only 10 mins late arriving. Online check-in helped smooth the airport experience. Inflight experience was adequate the crew young and polite and the catering adequate for such a short flight. Seats are horribly worn-out even though the plane itself doesn't look or feel old.