Croatia Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 95 reviews
6/10
3 star Skytrax Rating
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1/10

Croatia Airlines customer review

(United Kingdom)

My Business Class flight from RJK to LHR was business in name and cost only. Despite the online reservation system clearly indicating that the central seat on the A319 is left vacant consistent with my experience of other Star Alliance partners an upgraded passenger was put in the seat next to me and the response from the airline was only that they do not guarantee the extra space. This is an extremely misleading reservation system and doesn't help when your partner has booked the aisle seat thinking they are next to you. The only communication from the cabin crew regarding the move was to ask me whether I would mind moving to let him have the window seat! The airport had no business facilities there was no sparkling wine the food was extremely poor I was not even able to get a second piece of butter for my bread and my baggage with its priority tag was one of the last to arrive at LHR after a 45 minute wait. Considering the large price gap I am left wondering what exactly that money paid for as I am certain that a slice of ham and bowl of cereal cannot cost over 100 GBP themselves?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Croatia Airlines customer review

(United States)

I had an awful experience on this airline and Lufthansa codeshare flight from FRA to DBV. Firstly the flight was delayed 1 hour in FRA. However what happened next was a true nightmare. As we descended into Dubrovnik the captain informed us due to a problem at the airport we were to divert to Split. After landing at Split and spending 1 hour on the ground we took off for what we thought was Dubrovnik. However after attempting to land the captain turned the flight around and proceeded to Zagreb (only one announcement and no information as to why). We landed at Zagreb at which point the captain and crew left the plane and the passengers with no information. We were given no food and only one glass of water during this entire ordeal. A new crew came on board about 30 min later and several passengers demanded to leave the flight. We finally took off for DBV and landed 7 hours behind schedule. I fully understand that weather issues/operational issues arise but to not give information to passengers and create a sense of panic with the passengers is completely unacceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Croatia Airlines customer review

(United Kingdom)

LGW-SPU onboard older Aircraft A319 with Recaro seating. Inflight catering (sandwich) and beverages provided but no inflight entertainment. Good luggage allowance of 23kg. Overall - okay flight with courteous Croatian Flight Crew but small plane with limited legroom. Would fly them again at this reasonable price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Croatia Airlines customer review

(Ireland)

Old aircraft missing armrests and smelly carpets. I fly very regularly between Greece and Croatia and unfortunately this airline is often the only option without routing half way around Europe. The staff are rude and the food terrible. Once I asked why my baggage was not being marked with priority sticker being a star alliance gold member with several airlines and was surprised when the check-in staff didn't know what Star alliance was. 500EUR round ticket Athens/Dubrovnik sometimes costing a lot more if booked less than 2 weeks to travel date. Truly disappointing that this airlines is a star alliance member.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Croatia Airlines customer review

(Chile)

Flew Rome to Dubrovnik off peak (which involved 2 stops) last year and I thought they provided great service. We had 3 flights (Rome-Zagreb-Split-Dubrovnik) and they were all on time which made everything perfect. They provided good assistance when we had to go through Customs in Zagreb giving us priority as we needed to take off soon (crew even fought a bit with airport staff to get our passports reviewed faster). Also were very attentive with us as airport staff barely spoke English. Planes were modern and very clean. They provided some snacks but all flights were really short. Will fly them again if I have the chance!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Croatia Airlines customer review

(Netherlands)

Frankfurt-Split-Frankfurt. Old (ashtrays) but very comfortable A320 with the best legroom I've had and soft seats. Only one third full adding to the comfort. Nice sandwich and whisked to Split in only 1 hr and 20 mins. Return flight same quality despite full flight. Quick boarding and departing thanks to small Split Airport. Crew not very friendly. All in all: good value for money (150 euro rtn) would definitely fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Croatia Airlines customer review

(Australia)

My flight from Barcelona to Zagreb got cancelled. But within 2 hours we were in a 5 star hotel all expenses paid and they really tried to make it all as painless as can be. For a 3 star airline - 5 star service!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Croatia Airlines customer review

(United Kingdom)

Booked cheap flight Gatwick-Split. Outward journey good. Seats comfortable with sufficient legroom. Flight time under 2hours. Food - the worst we have been served. Cabin service - fine. Return journey - half an hour late. The worst seating. Really uncomfortable and very little padding overall. Food as outward journey-awful. They would be better not to serve food just drink. Happy we only paid an economy fare.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Croatia Airlines customer review

(United Kingdom)

We travelled on 4th September 2013 from LHR to RJK returning on 11th September. Both flights airbus 319 recaro seats comfortable enough for a 2hr flight. Aircraft clean stewardesses friendly light snack and drinks given flights. On time pleasant experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Croatia Airlines customer review

(United Kingdom)

3 flights London Gatwick - Split and then Dubrovnik - Zagreb - London Heathrow. Both LGW-SPU and DBV-ZAG flights were onboard the same A320 with comfortable blue fabric seats. The ZAG-LHR sector was onboard a A319 with the thin Recaro seats with less padding but adequate legroom. On both flights to and from London a substantial salad sandwich was served (including a vegetarian version for me) followed by a very generous "old school" drinks service offering a soft drink wine and tea or coffee. On the domestic sector only a glass of water was served. All flights were more or less on time the connection in Zagreb was efficient but the airport felt very overcrowded. Every Croatia Airlines employee I came in contact with was pleasant and courteous and the value was excellent much cheaper than any "low cost" alternative. The in-flight entertainment simply consisted of a promotional video of Croatia on a loop. All in all a very efficient old-style airline with a good solid service offering. Nothing very fancy but a pleasant way to travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes