Croatia Airlines

Amsterdam - Zagreb A320. Flight on time inflight entertainment nice and cabin crew were more businesslike rather than friendly - don't have much to complain. The overall experience is good you don't pay much for the tickets but you get enough service and quality.

London-Zagreb-Pristina. Did online check-in and printed my own boarding pass. Both flights had 1leasant crew and good food. I only had a carry-on bag though so I can't comment on luggage handling.

I guess my comments about this flight in Business Class from Frankfurt to Dubrovnik is summed up in the words of my travelling companion " Why did you book us in Economy Class?" Grumpy unfriendly crew food inedible. At least we arrived safe and on time. It was a Lufthansa code-share flight so that's how we got to be travelling Croatia. What a shame because the country and people are wonderful. Not so their airline.

LHR-ZAG-LGW in Y. Flew on A319 both ways flights on time and flight attendants very nice helpful and smiling. Captain giving information about the route and weather at destination. Snacks and drinks served and this is a very short flight. Luggage is unloaded very quickly too. Considering very cheap fares flying Croatian Airlines was a nice experience and a value for money.

ATH-ZAG-SPU return. First section an A319 in good condition clean with pre assigned seats. The domestic section with Q400 I do not like that plane. I think it is uncomfortable for the passengers with tiny toilet. The service is excellent special meal (tasteful) with beverage or wine/bear. Newspapers (no English). Stewards were very friendly and eager to serve you. On time boarding on the planes but delays on departures (sometimes due to controllers sometimes due to transferring passengers).

FRA to DBV. A320 looked like it had seen better days. Inflight service was full service though I wished they had saved on food wastage. A very cardboard chicken salad and a dry swiss roll - it was like flying was in the 70's. A British Airways tea and biscuit would have been much more welcome. Captain informative but cabin crew slightly aloof.

London to Heathrow to Dubrovnik return. In both directions there were severe delays because of snow in Germany. There was no snow in London or Dubrovnik. The journey took 12 hours in each direction. Croatia Airlines staff were unsympathetic offered no apology and looked amazed when I asked if there would be any refreshments provided because of the delay. We paid £300 each and expected better than Ryanair service. What is the point of paying a premium when you get treated so badly?

Zagreb-Munich Shared flight with Lufthansa. Good check-in. ERJ aircraft is more comfortable and quieter than imagined. Just there is no meal on-board for a 19:00 flight.

Zagreb - Paris (CDG) in business class. Cabin layout was European business class configuration 3-3 with centre seat converted into a table. Cabin crew hospitable. After take off a full lunch was served. Duty free sales conducted prior to arrival in Paris. Overall a very pleasant flight with cheerful flight attendants.