Croatia Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 82 reviews
6/10
3 star Skytrax Rating
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8/10

"planes are always clean"

(Croatia)

Verified Review | Nice little European airline. Planes are always clean, staff friendly, food as expected on short haul, inter-EU flights. Seats are slim, leather and comfortable, same through the airplane, with middle seat empty in business class (as is the standard in the region). Great and efficient customer service over the phone or by email. They have their own little FlyOnLine club, where if you purchase five tickets online through them - you get the sixth for free (of the same class/type as the other five) which is great if you travel a lot. Overall, among the better local services within the EU.
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to ZAG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"basic standard service with no frills"

(Singapore)

Verified Review | Croatia Airlines is a small regional European airline based in Zagreb. I flew from Zagreb to Zurich to connect with my Swiss Airlines flight back to Singapore. The aircraft was a turboprop Dash-8. For the 1 hour flight to Zurich, flight attendants came around to serve crackers and beverages. Overall, the flight was more or less similar to other European airlines flying intra-European routes - basic standard service with no frills.
AircraftDash 8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZAG to ZRH
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew cheerful and friendly"

(Sweden)

Verified Review | Copenhagen to Pula via Zagreb. Croatia Airlines is a nice airline that I've flown many times when visiting relatives in Croatia. The crew is cheerful and friendly, and even if it was some time ago they served a cold meal the snacks they serve are ok for the short flights they offer. The age is however starting to show on the aircraft but still OK. I still recommend Croatia Airlines, mainly for the crew. The cake and sparkling wine available for purchase for someones birthday and special occasions is great.
AircraftFokker 100 / Q400 / A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCPH to PUY via ZAG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"generous with the free drinks"

(United Kingdom)

Verified Review | Flew London Heathrow to Zagreb with Croatia Airlines. The flight was delayed due to late arrival of the plane at Heathrow. However, their boarding process was quite efficient. The ground staff were well organized. The plane seemed to be showing its age but still clean enough. It was a 2 hour flight so no meal, they had only snacks but the olives and cheese were pretty good. They were also generous with the free drinks. Zagreb is small airport so we had to use bus to reach the arrival gates. It was good value for the money.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to ZAG
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"comfortable seats"

(Croatia)

Croatia Airlines is a good middle-sized airline. I was flying from Heathrow to Zadar via Zagreb, slight delay because of heavy rain. The gate was directly across main departure hall, which is an excellent position. Flight was smooth, staff were friendly and polite. Catering was so so, but nothing worse or better than any other airlines. I had a transfer in Zagreb but the time between the two flights was more than 5 hours so I decided to take my baggage and to check-in for second flight. Check in lady was rude, but that's up to the airport, not the airline. Second flight was delayed, but we were notified on time so I had checked in later anyway. Flight was short (40 min), only drink service with cookies. Overall experience: Good airline with new aircraft with comfortable seats and excellent staff.
AircraftA320, Dash 8 Q400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to ZAD via ZAG
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"catering less than poor"

(Greece)

Zagreb to Sarajevo with Croatia Airlines. A short flight, catering on board was less than poor with just water and crackers. If you want juices you have to purchase them. The ticket for 50 min flight was extremely expensive, 130€ one way
AircraftDash8 Q400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZAJ to SJJ
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very pleasant flight"

(New Zealand)

Rome to Split return with Croatia Airlines. Both flights in October 2015. Flight out of Rome was delayed for about 45-mins. As I don't speak Italian I had no idea why. On both flights the cabin crew worked hard to serve pretzels and juice. Really not needed for a 55-min flight! On the return we must have been ahead of time because we seemed to fly across Italy diagonally - beautiful views. Then we appeared to take a fairly low level tour up the west coast with houses and beaches right below us, before turning into Rome. A very pleasant flight.
AircraftBombadier / A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to Split
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not impressed"

(Belgium)

My flight was cancelled so I tried to book a replacement flight with Croatian airlines. When I asked if there were any flights to Brussels leaving the same day I was told there were, and when I asked if I could book a ticket I was told the flight had left. When I asked if there was another I was told there was but it was full. When I asked if there was any flight I could take the same day I was told there was one via Germany, but I would have to pay €750 (with taxes) for a business class ticket. I had to be at work the next day so I took it. The ticket was economy class. Not impressed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZagreb to Brussels
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"check in was rude, unhelpful"

(United States)

The Croatia Airlines staff during check in was rude, unhelpful, and refused, without explanation to print out the boarding passes for each part of the flight. Forcing us to run around trying to get boarding passes before boarding actually starts. Overall, experience with staff at the check in left me under impression that I'm unavoidable annoyance to the lady who was checking me in. Very unpleasant experience. Flight itself was average, typical boring flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZagreb to Paris
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not happy"

(United Kingdom)

Not happy. Have just paid 75 € for excess baggage. I believe the costs are too high in comparison to BA and many other credible airline companies. Croatia Airlines failed to offer a possibility of paying excess baggage online and reduce the costs, did not offer a possibility of upgrading into a higher flying class to avoid the charges. Additionally, they do not offer online check in and they could only issue me two boarding passes while I have to get the last one in Vienna to London, even though they're aware that there is a very limited amount of time between the two fights. I'll do my best to avoid Croatia Airlines in future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSplit to London via Zagreb, Vienna
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no