Croatia Airlines

✅ Trip Verified | Zagreb to Dubrovnik. A320 aircraft which is comfy, friendly service, experience at the airport was smooth, website is very easy to use and allows for online check-in and seat selection easily with mobile (iPhone Wallet) Boarding Pass, etc.. Pre-flight email notifications for check-in and flight info were very useful. Service on-board friendly and flight was on-time. I had a technical question on my booking after the flight and was able to find the customer service email address directly on Croatian Airlines website and email them. A customer rep replied in perfect English within a couple of hours with all the details. Overall no-frills airline but delivers as planned, with up-to-date digital platform and the experience was very smooth for a very competitive price.

✅ Trip Verified | Split to Munich. Avoid at all costs. My boyfriend and I had ONE checked luggage under his name ( you are allowed one free checked bag per person). We each had a carry on as well that we had no issues with when we travelled to our destination. However, on our way home, my boyfriend was hauled aside and forced to check in his carry on for a whopping $400!! Because they claimed it was “too big” was a normal size) now, they could have checked it in under my name free of charge since I had no checked bag under my name (I’m entitled to one free one) but they refused, and instead scammed my boyfriend for $400. The only reason he paid was because we were close to missing our flight. The representative at the Munich airport (this happened in split) was appalled at what had happened to us and assured us that we were treated wrongly and to issue a complaint against Croatia airlines. They still refuse to refund his money and claim they can’t do anything since he already paid.

✅ Trip Verified | Rome to Zagreb via Split. Very friendly service, aircraft and seats clean and comfortable. Usually using this airline, business meals for such short flights (45 mins both sectors FCO SPU and SPU ZAG). Friendly atmosphere, quick boarding and flights on time. Generous baggage policy.

✅ Trip Verified | It was my first time with Croatia Airlines and I was completely satisfied. For a little company everything was proper on time and quite comfortable. I do not expect miracles on a short budget line, but there are unpleasant surprises - this time they were gone.

✅ Trip Verified | This was my first time that I used Croatia Airlines to fly from Brussels to Zagreb (round trip). I was very satisfied with the flights. The crew were perfect and the planes where clean and the service good. I love to fly with DASH 8 Q400. I recommend Croatia Airliens.

✅ Trip Verified | Paris to Zagreb. I had a very bad experience with Croatia Airlines. My luggage was lost, alongside several other passengers on the same flight. Croatia Airlines just did not care. Over the next 5 days, I repeatedly contacted customer service and registered a claim, no response. With very few belongings, I repurchased basic necessities. After 5 days, I finally went to the airport and contacted baggage claim. After a 9hr wait, my luggage was flown to Zagreb and I was able to leave Zagreb, it ruined my entire trip. Several months later, after submitting a claim that only included a fraction of what I purchased for hygiene, Croatia Airlines again ignored all of my follow-up emails. The service was terrible, the cost was high and thus, I will never fly Croatia Airlines again. There are much better airlines, for your own sake, please do not use them.

✅ Trip Verified | Frankfurt to Dubrovnik. My second time flying with Croatia Airlines. As usual delays are present, but would not mind that. On the reservation we was informed that we will fly A320 instead we flew with DHC 8. Crew were polite and nice, we got some nice snacks and drinks. Overall, could be better but they try hard.

✅ Trip Verified | Gatwick to Split. The flight was more than four hours delayed - with no explanation delivered at any point - and the compensation claim process has so far yielded nothing but a case number and automated responses. Croatia Airlines’ automated customer care number simply hangs up at some point - no matter how you click your way trough it (if anyone has a magic number up their sleeve, I’d be glad to have it!). Even though compensation is due under EU law, the airline has made absolutely no effort to comply. I’m averaging three e-mails per week - all left unanswered. In short: a one hour delay with no information was followed by another hour delay at the gate (with no explanation) and another two hours in the plane - again, with no explanation. The most substantial snippet of information we got from the pilot: “We might be here for three minutes - we might be here for another 90 minutes “. Even though the staff were friendly, at no point were we offered drinks or food. We had to make our way to the back of the plane as ask for something which was still limited to a glass of water. They noticed I was pregnant, because I was shifted from the exit seat, but that didn’t really prompt the possibility of receiving anything else but that precious glass of H2O. I am not blaming the staff, I am blaming the airline. Just be wary when booking and aware that there is virtually no real customer service to be expected.

✅ Trip Verified | Frankfurt to Dubrovnik. Nothing exceptional, just a typical European carrier with not much on board their airplane. The Pros: Friendly staff, Clean airplane, Snack and drinks. The Cons: Really tight fit even with slim seats (I am 5’10 and there was less than 2’’ spare space), No real Business (just empty middle seat), no entertainment, no Internet. Could not get emergency row seat assigned. Since nobody else did, Row was empty. Asked staff if I could move there and they agreed.

✅ Trip Verified | Zagreb to Lisbon operated by SmartLinx Airlines. No information about the change of the operating airline, not even when boarding the aircraft at the gate. Flight itself nothing special, only with less legroom due to the high-density configuration of SmartLinx A320. From Lisbon to Zagreb operated by Croatia Airlines A319 immediately after our boarding has been completed the captain informed us that there is a small technical error and we will have to wait to fix it. And then it started: It turned into extremely long wait inside the aircraft before departure. In such a long delay (4 hours) the company is obliged to provide more than just a glass of water. We should be transferred back to the terminal and offered vouchers for food. Instead of that, after more than 3-hour seating in the aircraft the snack was distributed and then an hour after that we finally departed, however now without any snack during the flight since it was already distributed before take-off. So, it turned out that we spent more than seven hour in the Croatia Airlines airplane just with a tiny snack. Such things can happen; however, that should be properly handled. Croatia Airlines did it unprofessionally, totally unacceptable and also against EU regulations. On a positive side: both cabin crews were really nice, however unable to do anything since the general attitude of the company when dealing with an unexpected situation is way below professional standards in the industry. Will definitely avoid flying with them.