"they refuse to accept cash"
Alain Tips (Belgium)
✅ Trip Verified | It's an absolute shame. We are on the flight and want to order food but they refuse to accept cash so I want to pay with my maestro card and they also refuse it because it is not a German maestro card. As far as I know, maestro is maestro, it doesn't matter which one it is. This is why we had to starve for 5 hours. Een regelrechte schande is het. We zitten op de vlucht en willen eten bestellen maar ze weigeren cash geld aan te nemen dus wil ik betalen met mijn maestrokaart en die weigeren ze ook omdat het geen Duitse maestro kaart is. Bij mijn weten is maestro maestro maakt niet uit welk het komt.hierdoor hebben we 5 uur lang honger moeten lijden
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Düsseldorf to Hurghada |
Date Flown | November 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I didn't agree to pay"
S Kanovic (Canada)
✅ Trip Verified | I am writing this letter to express my disappointment as an Air Condor customer. On September 28 th I traveled from Toronto to Frankfurt. I am 66 years old woman with a medical condition and I was asked several times to move to the end of line since I didn't agree to pay a ridiculous fee of $ 225 for my carry on luggage. Instead, I was told to check in my carry on as a second luggage. My carry on was 8 kg as the policy states and my checked in bag weighted 23 kg. I also had my purse which contained important medication for my medical condition and essentials for the long overseas trip. I was forced to stay in line for over an hour by the Condor employee since I was complaining about the carry on. I showed my email that stated the flight was fully booked and we can check in our carry on luggage free of charge. The worker rudely disregarded my claim. Since my family had left the airport, I texted them to help me pay the luggage fee online. Unfortunately, the website was broken and my son said it showed a message that in that case we don't have to pay and I attached email as well. I never had issue with my luggage specifically carry ones. It was an extremely disappointing experience.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronro to Frankfurt |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"never been so poorly treated by any airline"
MIchael Shellman (United States)
Not Verified | We were re-routed onto this flight as our previous flight had been cancelled. Our luggage was not transferred from Swiss Air to Lufthansa in Milan Italy, so our baggage was flown to Zurich with virtually no way to make it to LA in a timely manner. We have AirTags in our luggage so I have been able to track where the bags are and have been. Both pieces of luggage were kept in Zurich Friday evening and then on Saturday were flown to LA. The luggage was received in LA late Saturday evening and is still at this writing Sunday afternoon, sitting in LA, allegedly to be delivered tomorrow when both my wife and I have to return to work and will not be here to receive them. I even offered to go pick up the bags myself in LA and was told that they would not be released to me. Over the course of the weekend since our flight on Friday, I have emailed Condor three times and have not received so much as even a courtesy response. I have called and spoken to Condor's mislabeled "customer service" only to be hung up on three times. I have asked to be transferred to a supervisor or higher up in order to try to resolve this circumstance and have either been hung up on or told that they don't have anything to do with baggage, that there is no number to call to speak to someone about delayed baggage, and that no supervisors were available. In the meantime our bags are sitting in LA some 30-40 miles away being held captive by Condor's baggage handlers and or (and I hesitate to call it) service. I have flown quite a number of times with a variety of different carriers and never have I been so poorly treated by any airline and their employees as I have in this circumstance with Condor Airlines. I give one star reviews only because it is the lowest offered rating.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Los Angeles |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"pay 250 Canadian Dollars for my bag"
M Bale (Canada)
✅ Trip Verified | I wish there was an option to give zero stars, and not one. I booked a flight through WestJet, who apparently partner with Condor (no clue why). I called the night before my flight to make sure that I had a checked bag included in my fare (if I didn't, I wanted to pay for one, as they are cheaper if you buy them before you get to the airport). I was told by the customer service representative that I did have a checked bag included in my fare. I pay for a seat (window seat) ahead of time, as I cannot sleep in any seat other than a window. I arrive to the airport the next day to be told by someone at the check-in desk that I do not have my checked bag included and will have to pay 250 Canadian Dollars for my bag, which is absolutely insane. I tell her I spoke to customer service and they told me I have a bag, and she said there's nothing she can do about that. She also told me I could upgrade to premium economy and have the bag included for 150 (bizarre pricing options but ok). I call customer service again and am told again that I do have a bag included, but she says that if I pay for the bag, I will be reimbursed. This is starting to feel sketchy to me, so I ask for proof of that in writing, over email, she says no. I ask for a recorded copy of the call, she says no. I ask her if I pay for premium economy (since its cheaper, and if I do end up getting scammed by all of this at least I will have had more leg room) if I will still be reimbursed since its actually cheaper than the checked bag fee, and she says yes. I go back to the counter, pay to upgrade and mention that I already paid for a window seat and would like a window seat since I already paid for one. I file all of my claims for the reimbursement before I board. Arrive on the flight: I have a middle seat, and the "Premium Economy" seats are smaller than some economy seats that I have sat in on other airlines and are incredibly uncomfortable, and the food is worse. I can't sleep at all on the flight. I continue to check in on my claim in the following weeks and am told very rudely by a customer service representative that I need to be 'more patient' because it could take up to 6 weeks to respond to my claim; this information was not mentioned anywhere or by anyone. I finally get a response to my claim, and it was denied, as they 'do not provide retroactive reimbursements for baggage fees', even though I was clearly told by a customer service representative that they did. The final line of that email was that they 'would be delighted if I would fly with condor again'...fat chance. I hope everyone considering Condor reads this and realizes that it would be so much more worth it to fly with literally any other airline. What a waste of my time and money.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Toronto to Frankfurt |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"zero care factor from Condor"
Beth Sywulsky (Australia)
✅ Trip Verified | I booked with Condor to fly LHR - YYC - YYJ on 30 July 2024, returning YYJ - YYC - FRA - PRG on 19 August 2024. On the morning of 19 August, I did not receive any SMS or email notifications, despite having provided both contact points, to discover that WS 206 was not showing up for departure. I contacted the Condor helpline number to be advised by a helpful staff member that I had been rescheduled on a flight the next day. There was no notification from Condor and the staff member I spoke to said there would be no contact from them. I incurred an additional night accommodation in Victoria at CAD325 plus meals, lost my requested and paid for, seat allocation on the original YYC-FRA flight and my seat selection on the aisles ensuring my personal comfort on the 9 hour flight. Condor's response: They tell us that their flight to Calgary was delayed. This flight was operated by Westjet Airlines. This airline is therefore your point of contact. We would like to ask you to contact them as the cause of the delay. When I was rescheduled, I flew a different route with Lufthansa, where staff were completely disinterested in my payment of additional seat service and would not assist with a relocation to an aisle seat. There was zero care factor from Condor, no refund or apology. I would not use this airline in the future.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Victoria to Prague via Calgary / Frankfurt |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“an excellent aircraft”
Phil512 (Belgium)
✅ Trip Verified | I will stay away from most recent reviews. I have only one severe criticism and that costs them a star: check-in luggage per person in business class of only 30 kg between Europe and the new world (Caribbean in this case). More for a fee depending on how much you want to take. Most decent Airlines, even EW Discover (let alone famous carriers like Air France and many others) allow you 2 X 32kg per person. That has to change, absolutely! All the rest was plainly EXCELLENT. Their ranking around 2 stars has become obsolete. The fleet has been completely renewed, brand new A330’s replacing the old faithful Boeing 767, otherwise an excellent aircraft.
Aircraft | A330-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Punta Cana to Frankfurt |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never fly with Condor again"
Katleen Thomas (Belgium)
Not Verified | This have been such a bad experience. We booked with a travel agent so it was not even our choice to go with Condor, this will be the last time though. For starters, it was not clear how much luggage we had to choice on their website, we called, the lady on the phone was so rude and could not help us. so we did as she said and paid just for the luggage which was 2 hand luggage (8kg) and 2 for in the plane (21 kg) we already had 20 kg included in our deal with the travel agent. We paid extra and that was over the €200 for our luggage. When we were at the departure the lady at the counter was shocked that we paid this much for it and said to us it wasn’t necessary, so I looked up their customer service. I called numerous times, no answer.. I send a couple of emails., no answer, 12 days later we received a mail, that it was normal to pay this fee. I will never fly with Condor again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dusseldorf to Funchal |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Very bad in everything"
Janke Ybema (Netherlands)
Not Verified | Very bad in everything: Baggage handling, delay, poor communication. Unwelcome feeling. Unfriendly staff. If you exceed your baggage allowance, you are the loser. No alternative is offered than to take out your wallet. Never again Condor. Zeer slecht in alles: Bagageafhandeling, vertraging, slechte communicatie. Onwelkom gevoel. Onvriendelijk personeel. Bij overschrijding bagage ben je de klos. Er wordt geen alternatief geboden dan je portemonnee trekken. Nooit weer Condor.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Düsseldorf to Palma de Mallorca |
Date Flown | July 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Absolutely terrible experience"
Jesse Gee (United States)
Not Verified | Absolutely terrible experience with Condor. The call center is completely incompetent. Spent over five hours at the airport getting the runaround by the customer service department. Completely ruined our trip. I was even hung up on by the Agent. I will never fly with Condor Airlines again!
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Calgary to Frankfurt |
Date Flown | August 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"did not feel customer-friendly"
J Chou (Canada)
✅ Trip Verified | I was initially recommended to fly with Condor Airlines based on a positive experience a friend had two years ago, flying from Toronto to Frankfurt. She praised their customer service, from the check-in counter to the flight itself. Unfortunately, my experience was quite different when I flew from Toronto. Long Wait Times and Inconsistent Customer Service Upon arrival at Toronto Pearson Airport, I was met with long wait times in the queue and inconsistent customer service from the check-in agents. The first agent I encountered was friendly and made an effort to welcome me to the airline. However, an issue with my baggage weight arose, and despite her best efforts, I had to adjust my luggage. Due to a decision by her manager, I had to redo the luggage weight and carry-on, forcing me to start over by rejoining the line. Unprofessional and Rude Behavior When it was my turn again, the first agent took her break, and I was assisted by a different agent. Although she seemed more experienced, she was significantly less friendly. She made me feel unwelcome by asking me to remove the passport covers from my family’s passports, making it seem like I had done something wrong. Her instructions on how to handle the carry-on luggage were unclear and frustrating. Eventually, I had to discard my carry-on luggage to fit my items into a personal backpack. Despite my compliance, this agent tore off the approved hand-carry tag and threatened to flag me for trying to carry another bag in bad faith. She failed to inform me that I needed to get my hand-carry tagged again during our dispute. When my wife politely asked for her name to submit a customer service inquiry, the agent told her "to go to hell" and then proceeded to call the next customer. Unresolved Issues at the Boarding Gate The situation worsened at the boarding gate, where I was flagged for not paying the overweight fee. The agent’s manager insisted that I had not followed directions and ignored the incident where the agent told my wife to "go to hell." It was disappointing that the manager chose to protect the agent’s unprofessional behavior rather than address the issue. Final Thoughts on Condor Airlines While some Condor Airlines staff were professional and genuinely tried to help customers, my overall experience was negative. The unprofessional behavior of one agent and the manager’s defense of such conduct made for a frustrating and disappointing experience. Condor Airlines did not feel customer-friendly, and the fact that I ended up paying an overweight fee due to this poor service only added to my dissatisfaction. Despite the flight being delayed, which likely cost the airline more money, the unprofessionalism I encountered left a lasting negative impression. I do not recommend flying with Condor Airlines, especially with the staff at the Toronto Pearson International Airport.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to Frankfurt |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |