Condor Airlines

✅ Trip Verified | I can only say so much, you fly better economy in any other airline than business with Condor. The seats are just the same, legroom is less than in a Ryanair plane. Overall, really poor experience.

✅ Trip Verified | For background, we had an outgoing flight from Frankfurt to Jacksonville which was a disaster in and of itself. The return flight 2 days later was also a disaster. Astoundingly poor quality of the aircraft aside, the plane left the gate to taxi to the aircraft, but then turned around due to an engine failure, and was eventually delayed 7 h. The extensive problems over these two experiences can be roughly split into two categories. The worst I have ever come across - Understaffed, inexperienced and unprofessional cabin crew. They had to be reminded to make announcements in German, were conducting themselves very unprofessionally in view of passengers, and generally were not able to manage a tense and stressed passenger pool during the 3 hours that they kept us on the plane while they tried to fix the turbine. Extreme wear and tear of the aircraft. All three planes I have been on were dirty, litter was found around the seats, and the seats themselves were broken in many cases. The replacement plane we were put on had on overwhelming stench of urine throughout the whole cabin, and dust and mildew around the reading lights. I cannot criticise this airline enough. It is without doubt the worst organization, service and experience I have ever witnessed.

Not Verified | I couldn’t drop my hand luggage off the desk. I have to take it inside the flight, meaning I had to pay 75€ extra to get my small backpack taking through the boot. Where by you can voluntarily drop off your hand at other airlines.

✅ Trip Verified | In our ticket, it is written 8 kg could be taken but when you go into the details of this info, they mean actually it has to be hand luggage. We had to pay 150 euro for our 8 kg luggage because they were not hand luggage but they were 8 kg.

✅ Trip Verified | Flew Condor from Frankfurt to San Francisco on 4th September, the biggest mistake of my life. One out of 3 checked bags didn't arrive. The Condor representative promised me that it would be delivered to my home in 2 days. It's been already 2 weeks and still no luck. The funniest thing is that I have an airtag inside the bag and I can see it's been in San Francisco for a week already. But I don't have any way to get it out of there. I called Condor customer service multiple times, and all they said they can't help. I need to check the status online (which says we have located your bag), and wait. Terrible service, what the point of having customer service which tells you I can't help you?

Not Verified | The staff is rude and doesn’t know how to treat the customers. Stranded on the airport for almost 24 hours with food or water. I had to pay from my own pocket for meals. Even after being stranded for 24 hours, company didn’t apologize for the inconvenience. Very shameful for the company and their staff. Never going to fly Condor airlines again and never will recommend anyone this airline.

Not Verified | Unfortunately our luggage was lost. We are now back from our vacation of three weeks and still no luggage or compensation for having to buy everything. They have not communicated at all with us.

Not Verified | This has to be the worst airline I have ever traveled with. They are absolutely horrendous. Our flight was delayed by almost 2 hours with no explanation causing us to miss our connecting flight in Toronto. I contacted the staff to see if they could contact our connecting flight. They refused to do so, I've never been on an airline where the staff are as rude as they were on this one. Apparently it's our fault we didn't book a long enough stop over between destinations even though they were two and a half hours late getting the plane off the ground. But that's completely our fault according to the staff. Not only that if you turn your TV off during the flight it will randomly come on with advertisements even though you've turned it off. Everything on that flight cost something nothing was complimentary.

Not Verified | The check in process was haphazard and inefficient, and not what we have come to expect of a German company. The staff were quite rude and unhelpful. As if they were doing the passengers a big favor by addressing our ticketing issue. Slow service, rude discourteous staff at every turn. I would think three times about flying this airline again.

Not Verified | I was flying with Condor for the first time this Summer and it was a direct flight from Edmonton, AB to Frankfurt. Overall, it was okay..the flight was not late to Frankfurt but it was delayed when I was coming back. Purchased two seats by using Condor Customer service. However, on an airplane map those seats were shown as the ones with more leg room and I paid 300CAD for them which is not cheap. When we were boarding, those seats were all the way in the back, just by the engine, and they were cramped. I think it was a rip off to pay $300 and not even having a little bit of room for legs as it was shown on a map at the time I was purchasing those seats. In fact, some other passengers were also complaining to stewardess about the same problem and I could see that she didn’t know what to say so she came up with some random excuse how there is no extra room. They had some stupid displays hanging from the top and it was saying “Condor” on them so that must be the reason why it seemed to be more leg room, meanwhile it was not. Just some random excuse that she came up with right on spot. Food was also not the greatest, just pasta all the time and it was tasting like garbage. Overall, not the best experience, but it was okay since it’s direct flight to Europe.