Condor Airlines

Not Verified |   Very bad in everything: Baggage handling, delay, poor communication. Unwelcome feeling. Unfriendly staff. If you exceed your baggage allowance, you are the loser. No alternative is offered than to take out your wallet. Never again Condor. Zeer slecht in alles: Bagageafhandeling, vertraging, slechte communicatie. Onwelkom gevoel. Onvriendelijk personeel. Bij overschrijding bagage ben je de klos. Er wordt geen alternatief geboden dan je portemonnee trekken. Nooit weer Condor.

Not Verified |   Absolutely terrible experience with Condor. The call center is completely incompetent. Spent over five hours at the airport getting the runaround by the customer service department. Completely ruined our trip. I was even hung up on by the Agent. I will never fly with Condor Airlines again!

✅ Trip Verified | I was initially recommended to fly with Condor Airlines based on a positive experience a friend had two years ago, flying from Toronto to Frankfurt. She praised their customer service, from the check-in counter to the flight itself. Unfortunately, my experience was quite different when I flew from Toronto. Long Wait Times and Inconsistent Customer Service Upon arrival at Toronto Pearson Airport, I was met with long wait times in the queue and inconsistent customer service from the check-in agents. The first agent I encountered was friendly and made an effort to welcome me to the airline. However, an issue with my baggage weight arose, and despite her best efforts, I had to adjust my luggage. Due to a decision by her manager, I had to redo the luggage weight and carry-on, forcing me to start over by rejoining the line. Unprofessional and Rude Behavior When it was my turn again, the first agent took her break, and I was assisted by a different agent. Although she seemed more experienced, she was significantly less friendly. She made me feel unwelcome by asking me to remove the passport covers from my family’s passports, making it seem like I had done something wrong. Her instructions on how to handle the carry-on luggage were unclear and frustrating. Eventually, I had to discard my carry-on luggage to fit my items into a personal backpack. Despite my compliance, this agent tore off the approved hand-carry tag and threatened to flag me for trying to carry another bag in bad faith. She failed to inform me that I needed to get my hand-carry tagged again during our dispute. When my wife politely asked for her name to submit a customer service inquiry, the agent told her "to go to hell" and then proceeded to call the next customer. Unresolved Issues at the Boarding Gate The situation worsened at the boarding gate, where I was flagged for not paying the overweight fee. The agent’s manager insisted that I had not followed directions and ignored the incident where the agent told my wife to "go to hell." It was disappointing that the manager chose to protect the agent’s unprofessional behavior rather than address the issue. Final Thoughts on Condor Airlines While some Condor Airlines staff were professional and genuinely tried to help customers, my overall experience was negative. The unprofessional behavior of one agent and the manager’s defense of such conduct made for a frustrating and disappointing experience. Condor Airlines did not feel customer-friendly, and the fact that I ended up paying an overweight fee due to this poor service only added to my dissatisfaction. Despite the flight being delayed, which likely cost the airline more money, the unprofessionalism I encountered left a lasting negative impression. I do not recommend flying with Condor Airlines, especially with the staff at the Toronto Pearson International Airport.

✅ Trip Verified | The worst airline that I have ever taken. They obliged me to pay a small backpack that had the correct measures. They didn’t want to check it and I had to pay 75 CHF. They were so unfriendly and I had to pay even when my backpack met the requirements. The flight was also so expensive. Never again!

✅ Trip Verified | We flew Los Angeles to Frankfurt, Germany and back in Condor's business class. The aircraft was a fairly new A330-900. The lie-flat seats were a bit narrow (17 inches at shoulders height) but everything works well (lights, entertainment, power ports). The entertainment choices included a lot of old movies and a couple movies from last year. The food was good (for airplane food) although there was almost nothing available between meals. The cabin was uncomfortably hot, even after they turned off the lights for sleeping the temperature was 25° C to 26° C (77°F-79°). The crew tried to lower the temperature but couldn't. One crew member told us they were having this problem with the new Air Bus 339 aircraft. It seems like Condor has fewer crew members than competing airlines so bathrooms were cleaned less often and when we pushed the service button it took 10 minutes for a crew member to respond. Condor passengers can use the Lufthansa lounges which are nice in Europe so that is a benefit. We will probably try to book a different airline next trip.

✅ Trip Verified | The only thing I remember about our business class experience was how hot the cabin was. My family of 4 was hot. It made the whole experience quite unpleasant, and I'm already dreading the flight home. There are no air vents, so i had to pour water on their silly socks and wet my head to cool off. A request to adjust temperature and was denied. The staff were okay, not overly friendly, but the main reason I won't be flying Condor ever again was just how uncomfortable the flight was.

Not Verified | Garbage airline where they charge you for everything! I called them in advance to see how much I would pay for a second checked bag only to get a different ridiculous amount at the time of my check in. $502 for a second checked bag is ridiculous and criminal! Avoid them at all cost!

Not Verified |   The flight arrived early, leaving a smile in everyone faces. The food was incredibly delicious, well exceding my expectations. Legspace was good, and the ticket price was really good for the flight. Really nice crew. Definitely recommend this airline.

Not Verified | Can't check a bag online. Checked it at the airport and got the sticker shock of paying $180 to check one bag. That is criminal. They charge per kilo. Flight wasn't cheap. We will get the privilege of paying that going back too! The rest of the flight was average, not great. Just expect to get gouged.

Not Verified | DO NOT FLY CONDOR! We bought business class tickets from NY to Athens with a layover in Frankfurt but we were only issued business class tickets from NY to Frankfurt. I understand that smaller planes do not necessarily have separate cabins but we weren't given priority boarding or priority luggage or lounge access which is ridiculous. We paid 100% of the fee for business class but only benefited from business on part of the flight. On the way home there WAS a business class but again, only our flight from Frankfurt were we seated in business. Although the ticket was issued by Condor, I had to call the second carrier to make sure we were in front of the plane so we could make our connecting flight, Condor refused any responsibility. And I paid extra for the seats! No priority boarding and, more importantly, no priority tags on our luggage. And our luggage did not get to New York. Their customer service is so abysmal. We had to call multiple times and they are beyond rude and nasty. Truly the worst airline.