Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 342 reviews
4/10
3 star Skytrax Rating
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1/10

"told that we missed our flight"

(United States)

Trip Verified | Frankfurt to Seattle. We rushed as fast as we could to catch our flight but security and custom lines took so much time. We arrived at our gate five minutes after checked and were told by a very rude Condor agent that we missed our flight. We asked what she could do to help us and she said “nothing, you will have to figure it out for yourself” and then she added “you might have to spend two more days in Frankfurt” We texted our friends who barely got on that flight, telling them that we missed our flight and they texted us back that Condor had just made an announcement that they would be 35-40 minutes delayed. We cold see the plane and we knew our luggage was on the plane already because we checked it into premier checking, as we had bought premier seats. Then we heard from our friends on the flight (six of them) that people were in our seats. That is when we figured out that Condor had already sold our seats - making double money from our original flight purchase. We found another agent from Lufthansa who was opposite the Condor agent we dealt with. She was very helpful. When she called the agent we first dealt with, she couldn’t get a response so she called another number for Condor and was able to get us tickets from Frankfurt to Las Vegas, leaving a couple hours later. The problem is we live in Seattle so we not only had to buy new Condor tickets to Las Vegas for $659.99, but we had to buy tickets from Las Vegas to Seattle on Alaska for $436.60 (a total of $1096.59. Condor made a huge profit from our initial return ticket purchase of $1309.98 by not only taking our money but then selling our first return ticket to someone else. They refused to help us get home so we had to buy another ticket from Condor ($659.99) and that only took us to Las Vegas. We had to spend an additional $436.60 for Alaska tickets to fly from Las Vegas to Seattle. The irony of this whole story is the plane that we missed was delayed an entire hour at Frankfurt. It would have been so easy to have let us on board since we were just five minutes late. They had to take our luggage off the plane and transfer to our new flight. What a waste of time and energy.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFrankfurt to Seattle
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"real hit or miss"

(United States)

Not Verified | Frankfurt to Seattle. The cabin crew were real hit or miss. One flight attendant was probably the rudest airline employee I've ever met (and I used to work for an airline). Very sarcastic, he corrected me saying they don't have coffee with milk, just coffee with cream. Ok guy. Then complained that this "wasn't a gym" when three of us were stretching in the aft of the aircraft. He also passive-aggressively knocked me in my glasses once reaching over (I'm assuming) and when exiting the aircraft stepped forward to bump shoulders with me. He was also rude to the other crew and passengers. But then randomly nice to some others. That would have never happened on ANA or another real airline where I pay literally half as much for infinitely better service. The food wasn't too bad and I liked the seat in coach though slightly cramped.
AircraftBoeing 767-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"9 Euros to watch movies"

(United States)

Trip Verified | Frankfurt to Seattle. 9 Euros to watch movies on a 10-hour flight, alcoholic beverages are not complimentary, and the credit card processing machines to purchase items in flight are not compatible with US cards which results with the flight attendants being rude and impatient with you about not having euros in cash to pay as a backup. Flight was delayed by 50 minutes. Never again will I fly with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"rude and miserable people"

(United Kingdom)

Not Verified | The worst airline I have flown with, ground staff at Frankfurt are rude and icy beyond belief. The aggressive woman at the gate (Frankfurt) was refusing to allow me to go to the toilet, when I pointed out they had not provided toilets and that I needed to go she reluctantly agreed but snarled that she would unload me if the bus arrived. On my return she threw my ticket at me - the bus arrived 30 minutes later! I have flown twice to Anchorage with them, Cabin crew give the impression they do not want to be there, if you do see a smile it appears forced and fake, it’s as if they resent doing their job. Food was just about edible, pasta tubes with a sauce on both legs. No water for first two hours on return flight and no ability to purchase water after security at Anchorage North terminal. All entertainment has to be paid for. Check in is at ANC south terminal, departure is from the north terminal, of course Condor do not tell anyone this so people wandering the terminal looking lost. Check in staff at Anchorage were pleasant enough - they are not Condor staff. This airline could learn a lot from the likes of Virgin on employing the right type of staff. I wish there was another airline that flew direct to Anchorage that is as cheap as Condor, until then we will have to suck it up with these rude and miserable people.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Anchorage
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Just a bit more legroom"

(United States)

Trip Verified | Frankfurt to Seattle. Premium economy is not worth the money. Pretty much no difference to economy seats. Just a bit more legroom and less horrible food. Save your money and spend it on a hotel upgrade. It’s a rip-off. In addition, old planes, no WiFi and never on time. Bus transfer to the plane in Frankfurt is annoying.
AircraftBoeing 767-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteFrankfurt to Seattle
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never ever fly again with Condor"

(Canada)

Trip Verified | Vancouver to Frankfurt. I have never seen an airline that charges for alcoholic drinks or watching a movie. They ask 5 euros for a very very small bottle of Whiskey. Additionally, their crew are not friendly, that makes people hesitate to ask a glass of water. The ground service was not professional, they made us so confused and frustrated about how to get our tax free refund. I will never ever fly again with Condor.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Frankfurt
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"experience was the worst by far"

(United States)

Trip Verified | Pittsburgh to Moscow via Frankfurt. In 30 yrs of international travel, this experience was the worst by far. Their partner airline bumped me off the second leg of the flight due to overbooking and offered zero compensation on the way there. I had to buy a hotel night and paid for a separate flight (with a different airline, obviously). Total losses: $850, 36 hrs, millions of nerves cells and a massive bruise to my dignity. On the way back, they broke my luggage and have refused to pay, blaming everyone and their dog but themselves (for what, a $100 at best?). Between emails and phone calls, I have spent multiple hours with them to no avail: they keep pointing fingers to the airport of departure, of arrival, their partner airline, myself (yep, I am at fault for them damaging my luggage). I mean, they made the whole trip the worst ever and took zero responsibility. Not once throughout the entire debacle did I hear one word of empathy from any of their staff. Shameful, really. Avoid at any cost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePittsburgh to Moscow via Frankfurt
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"avoid to use this airline again"

(Costa Rica)

Trip Verified | Frankfurt to San Jose via Santo Domingo. I can't believe they just give you 1 movie on economy class. Another bad thing is the food, very poor, and they give you the food in a rude way, same as some of the personnel they are rude, with I dont care. I will avoid to use this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to San Jose via Santo Domingo
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charges to watch movies"

(Canada)

Trip Verified | Frankfurt to Vancouver. I have never once been on a plane that charges to watch movies. I board my 10.5 hour flight on Condor from Frankfurt to Vancouver and they give you 1 free movie and you don’t even get to choose it - I then went to pick another movie which costs money on top of that alcoholic drinks aren’t included. I flew same route on Air Canada on a cheaper ticket and had unlimited drinks and entertainment no extra costs it’s pathetic condor you suck I hope you realize that’s robbery
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Vancouver
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"the legroom was not spacious"

(Mexico)

Trip Verified | Cancun to Munich. I had an issue with some passengers seated behind me, they were quite tall and wouldn´t allow me to recline the seat because the legroom was not spacious, they started screaming and making a scene and the staff decided to stay out of it, so the whole 8 hour flight I didn´t recline my seat, which was very uncomfortable. Other than that the flight was ok and the food was pretty good. For the economy class the seats just suck in my opinion, I am 1.72 cm tall and the legroom was no good, you should consider business class if flying with Condor Airlines, but got to say the space and the plane its much better than Aeromexico or Air France.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCancun to Munich
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no