Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 464 reviews
4/10
3 star Skytrax Rating
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9/10

"staff were professional, passionate, enthusiastic"

(United States)

Trip Verified | Great airline. The staff were professional, passionate, enthusiastic. They thoroughly love their jobs, and it showed. Seat comfort was good. Amenities were thoughtful and of good quality. Cuisine was remarkably decent. Aircraft was new, clean, and comfortable. What an amazing surprise. This airline really hits it out of the ballpark.
AircraftA330 Neo
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSan Francisco to Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"All in all disappointing"

(Germany)

Not Verified | Disappointing experience. Brand new plane, flight a bit behind schedule. Seats are very narrow and hard, Condor optimised every inch of the airplane. Food very small and not very tasty, Service okay but not very friendly, bathrooms ridiculously narrow and small. Entertainment so and so. All in all disappointing.
AircraftA330-900 neo
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteFrankfurt to Mombasa
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"we ended up waiting over 7 hours at the airport"

(United States)

Trip Verified | I really wish I read the reviews before buying my flight. I’m a dual citizen and have been flying to Europe since I was born. I have never encountered a worst airline to fly with internationally than Condor. We paid for premium seats and wow I couldn’t believe we had to pay for that. They were worse than any economy seats on other airlines I’ve encountered. Our flight was slightly delayed but we made it to our connecting destination on perfect time. We went through security, got to our gate, just to find out that condor canceled our tickets on our connecting flight because they didn’t think we would make it. Mind you the second flight was delayed and we had over an hour before it left. We ended having to leave the gate, go to customer service, wait for assistance as everyone else flying Condor had various issues as well. In the end we ended up waiting over 7 hours at the airport for the next flight they booked us on. I contacted them over a week ago as I am terrified to fly them on the way back. Almost to the point that I canceled and just bought a new ticket with another airline. They have yet to contact me, I even followed up twice since. Would not recommend condor to anyone flying anywhere.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RoutePortland to Prague via Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst travelling experience"

(Germany)

Trip Verified | My flight with Condor/ Marabu (operated by Nordica) was unfortunately cancelled in the last minute. We weren't given any alternative flights in the next hours. Only possibility was the next planned flight the day after at 15.00, which turned out to be at 16.40. We were given only breakfast today, but no vouchers for lunch or anything. First the hotel wanted to force the solo travelers share rooms with other solo travellers, because apparently it was, what Croatian airlines planned. This must be a joke! We were brought the airport around 10.30 and now have to wait till 16.40. I lost one full day because of this. This is the worst travelling experience that I've ever had
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSplit to Munich
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"really poor experience"

(Germany)

Trip Verified | I can only say so much, you fly better economy in any other airline than business with Condor. The seats are just the same, legroom is less than in a Ryanair plane. Overall, really poor experience.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDusseldorf to Las Palmas
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst I have ever come across"

(United States)

Trip Verified | For background, we had an outgoing flight from Frankfurt to Jacksonville which was a disaster in and of itself. The return flight 2 days later was also a disaster. Astoundingly poor quality of the aircraft aside, the plane left the gate to taxi to the aircraft, but then turned around due to an engine failure, and was eventually delayed 7 h. The extensive problems over these two experiences can be roughly split into two categories. The worst I have ever come across - Understaffed, inexperienced and unprofessional cabin crew. They had to be reminded to make announcements in German, were conducting themselves very unprofessionally in view of passengers, and generally were not able to manage a tense and stressed passenger pool during the 3 hours that they kept us on the plane while they tried to fix the turbine. Extreme wear and tear of the aircraft. All three planes I have been on were dirty, litter was found around the seats, and the seats themselves were broken in many cases. The replacement plane we were put on had on overwhelming stench of urine throughout the whole cabin, and dust and mildew around the reading lights. I cannot criticise this airline enough. It is without doubt the worst organization, service and experience I have ever witnessed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Boston
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"pay 75€ extra to get my small backpack"

(Austria)

Not Verified | I couldn’t drop my hand luggage off the desk. I have to take it inside the flight, meaning I had to pay 75€ extra to get my small backpack taking through the boot. Where by you can voluntarily drop off your hand at other airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Mallorca
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had to pay 150 euro for our 8 kg luggage"

(Netherlands)

Trip Verified | In our ticket, it is written 8 kg could be taken but when you go into the details of this info, they mean actually it has to be hand luggage. We had to pay 150 euro for our 8 kg luggage because they were not hand luggage but they were 8 kg.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife to Dusseldorf
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"all they said they can't help"

(United States)

Trip Verified | Flew Condor from Frankfurt to San Francisco on 4th September, the biggest mistake of my life. One out of 3 checked bags didn't arrive. The Condor representative promised me that it would be delivered to my home in 2 days. It's been already 2 weeks and still no luck. The funniest thing is that I have an airtag inside the bag and I can see it's been in San Francisco for a week already. But I don't have any way to get it out of there. I called Condor customer service multiple times, and all they said they can't help. I need to check the status online (which says we have located your bag), and wait. Terrible service, what the point of having customer service which tells you I can't help you?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to San Francisco
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"stranded for 24 hours"

(Canada)

Not Verified | The staff is rude and doesn’t know how to treat the customers. Stranded on the airport for almost 24 hours with food or water. I had to pay from my own pocket for meals. Even after being stranded for 24 hours, company didn’t apologize for the inconvenience. Very shameful for the company and their staff. Never going to fly Condor airlines again and never will recommend anyone this airline.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Vancouver
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no