✅ Trip Verified
| Phoenix to Frankfurt. You get what you pay for and Condor can be hit and miss. Condor strictly strictly enforces its baggage policy. Before being allowed to proceed to the check-in counter the airline weighs both the checked luggage as well as hand-carry on, which is limited to 8 kg. People who are used to traveling with a small suitcase as carry-on are in for a rough surprise since passengers in economy are not allowed to use the overhead bins to stow luggage. I noticed quite a few people who were pulled aside to pay for excess baggage or repack their luggage and get rid of things. The boarding process in Phoenix was chaos, but I give them credit since the airline only started serving PHX the week before and the staff didn't have much experience. It was, however, very unprofessional for the staff to be arguing with each other as to how to handle the boarding process. Flights to the U.S. originate in Frankfurt and return that same day, which means that there are no representatives available to deal with incoming passengers who encounter problems with their luggage because the airline's staff is busy checking people in. This happened to me on my return flight from Frankfurt to Phoenix when my luggage didn't arrive after waiting for over an hour. There was no Condor representative in the baggage area and a customs officer finally told me to go to the Condor ticketing/check-in area to file a claim. Once there I was told that they didn't have time to deal with me since they had to finish checking-in people for the return flight to Frankfurt. Absolutely unacceptable. The service on board can be hit and miss. I purchased upgrades to premium economy on both flights at check-in. The service on the flight from PHX - FRA was friendly and efficient. The service on the return flight was very poor and non-existent between meal services. On the 12 hour flight from FRA to PHX the crew came around with water only once, compared to five time on the PHX - FRA flight. When I asked for a glass of wine I was told by the flight attendant to get it myself in the galley - and this was in premium economy! Three of the flight attendants looked and seemed very stern and unapproachable. The meals in premium economy are slightly better than in economy, with a choice of two meals instead of the pasta dish in regular economy. The quality and presentation of the food, however, is nothing compared to that served on mainstream airlines like Lufthansa or British Airways. Condor uses bus boarding in Frankfurt for many flights, which is time consuming and inconvenient. The price I paid for these flights was a fraction of what I would've had to pay on a mainstream airline. You can purchase upgrades to premium economy, which offers 36" of legroom, at check-in subject to availability.