Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 329 reviews
4/10
3 star Skytrax Rating
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4/10

"everything is paid extra"

(Czech Republic)

Trip Verified | Las Vegas to Frankfurt. 2 movies for free, everything is paid extra, food is scarce. We got delayed with no support or help regarding if or when to transfer to any rebooked flight. My bag was lost and came 3 days later.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Frankfurt
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"administration is a mess"

(Netherlands)

Trip Verified | 8 months after the return flight from Corfu to Frankfurt I received several e-mails that wrongly say that part of the costs are still to be paid. This airline's administration is a mess. Apart from that we booked Priority and paid for it, didn't receive any other treatment than any other passenger though.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCorfu to Frankfurt
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"fought for and got a refund"

(United States)

Trip Verified | Actually, I must admit that I’ve never flown with Condor but I did have a flight booked. Turns out my flight from Las Vegas to Frankfurt was cancelled because the plane never left Frankfurt in the first place. Unfortunately, Condor failed to even notify me. Long story short. I ended up cancelling the whole trip and requested a full refund. After much back and forth that was in and of itself pretty bizarre (at one point I received a refund check and a bill within days of each other), Condor did refund the ticket and I figured that was that. Fast forward 6 months and I’m trying to book another flight to Germany to visit my mother who is having health issues and figured I was ready to forgive and forget the past negative experience with Condor so I attempted to book a flight with them. Well, at first I thought they had possibly flagged my credit card because my payment was declined ( the credit card company confirmed there were no issues with the card). I tried my debit card - same result. I tried one more time with my partners card (different last name, etc.) to no avail. So, my conclusion is that Condor has blacklisted me as a passenger because I fought for and got a refund. I guess they won’t ever be getting my business again nor that of a few additional family members.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Frankfurt
Date FlownAugust 2018
Ground Service 12345
Value For Money 12345
no
1/10

"Condor, never again"

(United States)

Trip Verified | Frankfurt to Seattle. I’ll never fly Condor again. The boarding process was a nightmare— we were supposed to take off at 2pm, but we weren’t even finished boarding at that point. They had us go through like 3 different (useless) checkpoints which wasted so much time. Then, on the runway, we had to “wait for paperwork” (?) for another 15 minutes. Ended up landing 40min after we were supposed to, costing me my connecting flight and another $150. Onboard food was beyond lackluster, entertainment was laughably lacking, and attendants were unfriendly. Never again, Condor, never again. What a joke.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I am very disappointed"

(Germany)

Trip Verified | The flight itself was okay. There were only little things to eat and only non-alcoholic drinks included. The real problem was that our luggage did not arrive at our destination. There was no response to e-mails and contact via forms on the website. A live chat on the website was responding but they could not help. Contacting them via forms provided for reimbursement of unplanned expenses (we had to make a lot of phone calls, make taxi rides and restructure our vacation to get our lost luggage) was not responded again. Another contact on the live chat was simply canceled because the employee said he could not help again. I am very disappointed. I will not fly with Condor anymore and I do not recommend it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Kuala Lumpur
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"would never fly Condor again"

(United States)

Trip Verified | Flying from Seattle to Frankfurt and Frankfurt to Minneapolis. Paid extra for premium class. Outbound, seating no different than plain economy and food services so-so. Inbound, seating was tighter than plain old economy, it was apparent that they added extra rows of seating after 1.5 hour delay in Frankfurt. Food service was terrible. At start of travel in Seattle they did not even load our luggage onto plane and luggage did not show up until 3 days later in Prague. Great start of 2 week trip to Eastern Europe. It is now mid February and they have not yet reimbursed us after many claims, emails and calls for our inconvenience of 3 days in Europe without bare essentials and our premium upgrade which was worse than any economy I have ever flown. So far, their excuse is they have many claims to handle. They are owned by Thomas Cook Travel and they refuse to intervene. We would never use fly Condor again nor use Thomas Cooke.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSeattle to Frankfurt
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Seat space was not existing"

(Germany)

Trip Verified | Frankfurt to Hurghada. Check in was very unorganized. no difference between baggage drop off and regular check in. boarding was very stressful (50 min). Premium meal was ok, but the price is a rip off. Seat space was not existing (1.60m) normally even with Ryanair i have no problem. Crew was friendly. But I have to say that the crew had a really a hard time with some disgusting tourists. I will not fly condor again mostly because of their passengers and non existing seat space.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Hurghada
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the crew did a good job"

(Luxembourg)

Trip Verified | Kuala Lumpur to Frankfurt. I believe this is the worst long distance flight I ever took, and the flight took place in a new aircraft. First, leg space is unbearable and seat quality is rubbish. You have to pay for in-flight entertainment and headphones, makes 11 euro per seat. Else you may watch 4 preselected movies. . The ingredients for food are very cheap and have bad taste. You get bombarded by in-flight selling every hour or so (on a long distance night flight), so you cannot fall asleep. The toilets stank when boarding the aircraft (new plane). I must stress out that the crew did a good job in general, the only positive thing. Finally, even if Condor is a low cost carrier, you still pay a certain amount of money for it. However downgrading services at such a low and unacceptable level is shameful and shows how every penny gets squeezed out of you nowadays. The German word Servicewueste - service desert - describes best Condors flight politics. A swift change in Condors flight conditions will be greatly appreciated. Until then, never again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Frankfurt
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the seating was unbearable"

(United States)

Not Verified | Frankfurt to Seattle. The food was nice the staff was nice but the seating was unbearable. Not only was the space far to small but the men in the seat in front of me insisted on reclining right back. The man in front of me in the return flight was so heavy he literally crushed my knees. If passengers cannot have adequate space the seats should not be allowed to recline and cause injury to other passengers. I would not recommend you to anyone after my experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"water bottle had to be paid"

(Germany)

Trip Verified | Frankfurt to Hurghada. The check-in was fast and the standards accordingly. The departure and arrival were delayed by about 30 minutes. The seating comfort was down to the usual average. Too short and too close seats. No drinks or meals were provided as a service. Even the smallest water bottle had to be paid, as with low coast airlines. The entertainment program was designed really for small children or it was shown ancient series movies. For adults an impertinence on a 4.5 hour flight. Even if the aircraft is probably already 20 years old or it was mostly package holiday travelers, this cannot be cited as an apology.
AircraftBoeing 757-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Hurghada
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no