Condor Airlines

✅ Trip Verified | The day before my scheduled flight from Halifax to Frankfurt I was notified by Lufthansa there would be a change to the second leg of the trip, which I confirmed on line and everything seemed to be fine. I arrived at the airport check in desk 4 ½ hours earlier than my scheduled flight. Because of an irregularity to the change of the second leg of the trip initiated by Lufthansa I was denied boarding on the Condor flight from Halifax to Frankfurt. While on site at the airport I made several calls to all airlines involved, as well as Flight Hub. Lufthansa blamed Air Dolomiti, Air Dolomiti was not reachable, Condor was blaming both other airlines and I was caught in the middle of the 3 of them pointing fingers at one another. Bottom line is the representative of Condor, whose name I have documented, told me flat out they would deny boarding as the company wouldn't take responsibility for the whole trip although they GOT PAID for the whole trip. I was told the only way I would be allowed on the plane was for me to pay for a brand new ticket for my mom and I. As I was going to lose the connecting flight I made another attempt at calling Condor Head office, I dealt with nasty customer service person in Germany who accused me of "not making an effort" to solve the situation. I provided a screenshot of the calls to the various airline companies involved - no use. I was forced to purchase an alternate trip at my own expense. The final response Condor gave Flight Hub's for denying a refund was that I was not entitled to reimbursement due to "no show". I provided copy of the airport parking receipt to expose their lie - no use. It went from the 3 airlines fighting and deflecting responsibility and my elderly mom and I being caught in the middle at the airport, to being accused of not doing enough to solve the issue, to actually being told it was my own fault for not showing up, despite having provided evidence of their lies. In what other industry do you get to keep the customer's money and demand to be paid again for the same trip or you would deny them service and suggest it’s the customer’s fault, ignoring solid proof of the contrary? It is a disgrace and an insult to the intelligence of any rational person.

✅ Trip Verified | I am disappointed with Condor's services. I was flying from Gran Canaria to Munich, the flight was delayed for two hours and I was still waiting for my luggage for 40 minutes. Therefore, I missed my next flight, had to stay in a hotel and buy expensive tickets the next day, and lose one day of work. On their website it is written that delays up to 3 o'clock are not compensated. How great, they were two hours late and it's not their fault, but I was 24 hours late home and lost 500Eur! There was little information at the airport, they didn't even offer any drinks, apparently this is a normal situation for this company. I notice that low-cost airlines like Ryanair or EasyJet are doing much better.

✅ Trip Verified | Very pleasant experience! There was a delay for sure, but this is almost normal these days. The temperature in the plane was comfortable, the movies were good (almost 200 movies to choose from), the seat was comfortable and the legroom as in other planes.

✅ Trip Verified | What a pleasant surprise. My first time on Condor but it won't be my last. Smooth check in, orderly boarding, great crew with a very positive attitude and food way above the standard of legacy carriers on the route. Look forward to flying them long haul.

Not Verified | I flew on Condor not by choice but because Lufthansa flight from Zurich to Frankfurt left two hours late, so we missed our Lufthansa connection from Frankfurt to Vancouver. Lufthansa rebooked us on Condor flying on the same day. The airplane was nice and seemed new but the airline is one to avoid. They do not offer earphones complimentary, so one must buy them, the meal is small in quantity, not tasty and no there is no choice for economy passengers, but all were given maccaroni with vegetables as they are too cheap to give meat of any kind or fish. In this 9 hours and 50 minutes flight, the miserly meal is given in the beginning of the flight and not until 1.5 hours before landing that they come around with a wrapped piece of bread. By the time the piece of bread arrives, one is famished, as during the flight they do come around with snacks, but one has to buy them. The staff on board seemed really green, wet behind the ears, being mostly young, appearing new to their jobs. However, the worst was the temperature of the airplane. It was really cold, as if we were inside a refrigerator. I asked the flight attendant for a blanket and she said they did not have blankets! I contested that it was impossible. How could a plane with hundreds of people on board not have a blanket? What kind of airline could this be? People were sneezing and coughing and wrapped in coats and their own blankets (I guess they had flown Condor before) so I said I was getting sick from the cold and would review Condor negatively on social media. The flight attendant said she would speak to her colleague to raise the airplane temperature. It got a little bit better and then out of nowhere they gave me a thin blanket. It goes without saying that the temperature went down frigid again. Do they save money by keeping the airplane's temperature uncomfortably low? Also the film selection is sparse and not good. To sum up: I will never fly Condor again and urge all to do the same.

✅ Trip Verified | Apparently, I was flagged for an extra security check when I checked in for my flight at the Barcelona airport. They didn’t do the security check there, however, they waited until later after my initial flight on Lufthansa from Barcelona to Frankfurt, and a 2-3 hour hot and humid race and wait to get through customs and boarding lines. They waited until I was boarding for my long haul flight on Condor (Frankfurt to Seattle) to take me away from my gate, leaving my husband waiting, and search my belongings. To give them credit, they didn’t lay their hands on me, but did search my backpack and carryon. I understand the need for extra security checks and have been so far lucky to avoid them on any of my flights, but to wait until before boarding to do it in a foreign airport with very police everywhere and to be taken away from my gate and travel partner was just wrong and very intimidating! Then after I was the last to board the airline, Condor had the audacity to blame their delay in departure on a passenger (myself) but still didn’t depart for another 30 minutes! I had always heard good things about Lufthansa which is why I booked with them and Condor, but never again.

Business Class below standard despite the new airplane, with Economy seats fitted into business class shells lying flat. Definitely not a business class seat. Very uncomfortable and narrow, not suitable for tall people. Boarding was a mess, keeping us waiting 75 minutes standing without any news about what was happening. The call centre barely speaks English. Strange service with first row of business being more expensive and getting different amenities than other passengers. Kept on promoting paid upgrades until the flight left as if trying to collect money as much as possible. Definitely a low cost business class below standards airline company despite the publicity made around the new aircraft and seats. Would not advise to fly Condor at all even in Business Class in the Airbus A330 Neo.

✅ Trip Verified | Our bags were not on our flight to Portland so we filed a delayed baggage claim. There was zero communication from Condor. I tried calling and emailing Condor for help. The email on the baggage claim form got bounced back and is not a working email. On day 8 we got a call from Alaska Airlines saying that our bags were in the lock box in Portland for 7 days. They turned it over to condor on June 7th and Condor did not contact us. On day 8 Michele from Alaska Airlines called us because she was shocked our bags were still there! It appears that Condor does not have a system for dealing with lost bags. We had to wait 8 days to retrieve our bags when we could have had them the next day. This is so unacceptable and caused much hardship. I had medical devices and medication in my bag. I think Condor should take responsibility!

✅ Trip Verified | I have booked a trip to Athens, Greece (Transit through Frankfurt) on Condor airlines. The ticket includes a standard meal on long haul flights, but they don't give an option to select the meal type (Vegetarian). Called to customer service to see if they can help, but they were not able to help and said the only option is to pay $22 to select a upgraded meal. Bad customer service. If you advertise and include standard meals as part of the ticket, it is a basic option to allow the customer to select meal type on the website or through the call center. Very bad customer experience. Similar issue with TSA pre check number. The website advertises that they accept Known Traveler number to go through TSA pre check at the airport, but you cannot update it on the reservation. Tried emailing the customer service and they also said it cannot be updated online or through the call center.

✅ Trip Verified | My wife's flight was delayed due to crew not showing up on time in addition to many other reasons. She landed late in Seattle and missed connecting flight. Was told by connecting Airline to either get another connecting flight or get a voucher for Hotel through Condor help desk. The girl sitting there at the Condor booth was playing on her phone, when my wife asked to help with getting hotel voucher or moving the flight earlier, and her response was sorry I cannot help you, my supervisor will be here to help you in 30 mins. 30 Mins came and other girls were there also there playing on their phones. My wife came up to ask 2 or 3 other female employees who came to the Condor "HELP" Booth to work on the voucher so that she can get to the hotel with the infant as they have not slept for over 20 hours. All their response was, we cannot do anything, and our supervisor is busy. After over 1 hour, my wife confronted these employees and and pressed on them to call their supervisor. After over 1 hour, supervisor came down and did apologize. I expect an apology and a voucher.