Condor Airlines

Frankfurt-Cancun return. The main problem is customer service when checking in. When checking in at Cancun airport I stood 2.5 hours in the queue barely getting to my gate in time for the flight. When I finally reached the check-in counter it turned out my suitcase was over the limit for checked-in luggage. I was told I had to pay for this which is fine. What is not fine is that the operation of paying took 15 mins. Extremely ineffective and tedious check-in process. The flight itself is below comfortable entertainment is poor the food is no more than okay and leg room is nothing to write home about. But all of this would be more acceptable if the start of the journey didn't have you running through the airport because ground service is so slow.

Boeing 757 FRA-AYT Jan 2012. Airplane quite clean and young crew friendly check-in procedure professional and effective at FRA personnel at gate at least tried to board by sectors food/beverages for the 3 hour flight sufficient and quality OK - much better than competing airline that we took on the return flight. Only the seating is quite cramped in economy - in width and legroom we wouldn't have coped with a longer flight.

Vancouver to Frankfurt return. The flights themselves were probably a 7 or 8 out of 10. The food was good and the service was friendly. The seats don't allow much leg room and they seem a bit narrow but we managed. The real problem is with the Condor staff that check you in and I would give them a 1 out of 10. The web-site did not allow us to pre-select our seats from Canada so we went to the airport early so we could get window seats. We were the 2nd people in line when the wicket opened and when we asked for a window seat the woman said that they had all been assigned online. We told her that because we were the 2nd people in a line of hundreds we were hoping she might be able to switch our seats. She said no. There was no smile no apology - nothing - just a flat no. And our experience back to Canada was just as bad. It took almost 2 hours for the check-in. The lines were incredibly long and while waiting to board I must have heard six different passengers complain that they had to pay 20 Euro for each kilo their carry-on bag was over the 6kg limit. One person said that they would gladly throw out the chocolate they were bringing home for their children but were told that it was too late and they would have to pay 60 Euro penalty. And of course we were sitting in the middle section again. But the young pregnant woman sitting beside us was not even allowed to sit with her husband. They told her they would not try to find any seats together for them so she spent the 10 hour flight alone. Would I fly Condor again - not on your life! The land crew of Condor Airlines has scarred me.

Frankfurt to Salvador return comfort class. Food was pretty good attendants friendly service was good seats are pretty good as well. May not be as good as KLM business class but it's half the price. All in all a good experience.

We give Air Condor a definitive ‘thumbs down’. There were some positives (decent food and drink and reasonable leg space) but negatives dominated. Most importantly passengers need to be aware of unreasonably tight restrictions (1 item of less than 6 kilos) on hand luggage stiff penalties for excesses (20 Euros per kilo) and a policy of checking-at-the-gate by which time it is too late for passengers to re-pack their luggage. On our flight (from Frankfurt to Vancouver on 1 October) dozens of unhappy passengers were paying penalties of hundreds of dollars.

I travelled with Condor with a 1.5 year old baby as the first leg from Vancouver-Frankfurt-Prague trip. For the price the experience was good. They gave my child games and they bumped us up to Premium Economy on the return and food was fine (one free alcoholic drink is given).

Panama to Frankfurt Economy. The stewards were not really customer oriented no smile just robotic. The entertainment onboard was a couple of TV screens playing some Disney films and 2 normal movies. You can buy headphones for 3.5 EUR however many passengers did not have Euros. The quality of meal was ok but the problem appeared with the first snack - the steward simply forgot to give the snack to me and my partner. Later I asked for it and they did not even say sorry - she just told me It happened because her colleague was too fast. I know I travelled in Economy Class but still I paid enough to deserve suitable behaviour from staff.

FRA-MBA-FRA Seating in Business Class okay charter competitors are better. No personal inflight entertainment only screens on the bulkhead. Good choice of meals and a good selection of wine. Crew friendly and professional.

Flew with my 17 month old and my friend and her 6 month old daughter from Fort Lauderdale to Frankfurt and to Prague. At the airport told we could not sit together and we did book the seats together. Onboard my friend ended up sitting next to a passenger who was drunk she asked to move and was told there were no free seats. One person felt sorry for my friend and he changed seat with her. It took the attendant 2 hours to get me a water. I was very disappointed with all the service I received.

Halifax to Copenhagen via Frankfurt. Frankfurt airport is overcrowded departure gates are not posted until a few mins before boarding. The Boeing 767-300 holds over 250 passengers and there was a very long queue being passed through a pair of checkpoints to get on bus after bus plus a 15 min wait. Halifax airport was far more efficient. Onboard I found the seat so thinly padded that I sat on the head pillow. The lunch was so-so and later a snack consisting of a piece of cheese in a dry bun with beverages a while afterwards. At least Condor did provide 2 or 3 free rounds of beverages during the flight. The Condor magazine had about 70 pages of duty-free merchandise which seems like a distraction from the business of flying.