China Southern Airlines customer review
Krishan Lal (India)
Travelled in Economy class from Delhi to Los Angeles on 24th. May2013 by CZ-3028/CZ-328. Indian Vegetarian meals provided did not include bread and one had to ask for it though butter was part of meal. There was no choice of alcohol. Further though I had booked seats 2 months in advance I was not given a choice of seats. There should be some consideration for Senior Citizens. I had asked for a wheelchair for my wife but was not provided for transfer at Guangzhou airport. Further there was no elevator for passengers arriving by CZ-3028 from Delhi to climb to 1st floor.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Qin Yanjun (China)
Flight CZ321 from Guangzhou to Melbourne on 13th of May. My first time choosing a business class seat. The flight took off on time without any delay arrived in Melbourne 10 minutes early. Flight attendants were kind and very helpful and provided meticulous service. With the help of the earplugs I fell to sleep quickly on the comfortable seat. Dinner and breakfast delicious. They also provided a wide selection of entertainment. Good value for money.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Jayson O Ragasa (United Arab Emirates)
Flew last month from Dubai to Manila via Guangzhou (return). Amongst all other airlines flying from Dubai to Manila China Southern Airlines offered the cheapest ticket at that time. Flight attendants were like robots. It's as if they were not interested or happy with what they were doing. Some were a bit rude. They were always in a hurry to serve food. The blanket offered to us on our flight from Dubai to Guangzhou was not sealed in plastic I felt it was the same blanket that was used by the passengers from the previous flight. Overall you get what you pay for. Cheap ticket equals cheap and substandard service. I will never fly with this airline again unless I really have no choice.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
N Hai (Australia)
Sydney to Taipei with overnight stops in Guangzhou both ways. All flights on time. Seats were comfortable with plenty of leg room. The seats had a footrest but no headrest. No back seat screen recently released films were shown on drop down screens throughout the cabin. Great service by friendly and efficient flight attendants. Food was good and plentiful drinks were served cold and ice was available. All in all I was very impressed with China Southern and would definitely fly with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Li Xiaoqin (Australia)
1352013 CAN-MEL CZ321 Seat 47k. Food quality taste quantity and presentation excellent. Wine selection was ok. Cabin and toilets were clean throughout the flight. The purser offered a personal introduction. Flight attendants were jolly and engaged passengers. Another excellent trip on China Southern!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Hodge (United Kingdom)
LHR-PER May 2013. Booked CZ as they were GBP 200 cheaper than other airlines. Was worried after some of the reviews I read but the experience was good overall. All flights arrived on time. New airbus A330-200 on all legs. AVOD system pretty good enough to keep me entertained without getting out my iPad. Food was standard airline meals - in economy its never going to be amazing but was sufficient. Seats comfortable enough. Crew sometimes slow to respond to attention calls but plenty of self serve drinks at rear of plane. Transit at CAN is not the headache some reviewers make it out to be. Plenty of CZ ground staff there to help. Overnight stop in Guangzhou on return CZ provide accommodation for transit over 8 hours. Good 4 star hotel with buffet breakfast. For the price I'd definitely use them again only complaints are drinking water on board aircraft was always warm and some announcements were hard to understand.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
K Stanbury (United Kingdom)
My wife and I recently flew with China Southern from London to Auckland NZ. We chose CS because of their very competitive price and were delighted. Modern well equipped planes polite professional staff and decent food. The icing on our cake was our 7 hour interconnection at Guangzhou when we were offered use of the Business Class lounge with comfy chairs warm showers excellent food and quality (Chinese) wine - all for free! We've flown LHR to AUK many times and this was easily our best experience. We shall most certainly fly China Southern again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
B van Sante (Netherlands)
Hanoi-Amsterdam via CAN in biz class. Though booked in business class first part of flight was seated in economy comfort/plus as first 2 rows were First Class. Lounge in Hanoi old fashioned style but friendly staff and enough variety in food/drinks and free wifi. Upon arrival in CAN greeted by ground staff and taken to lounge as we had a long layover. Lounge itself in CAN is great and offers showers/buffet restaurant/loungers/sleeping accommodation. Onboard A332 with 4 classes service was good and a full dinner and breakfast service was offered on this 13hrs flight. Seat was full flat/180c. There was also a dutch native flight attendant around. On the negative side selection of wine was really bad and welcome drinks consisted of orange juice/apple juice and water. Did not see any Champagne at all neither in lounge or onboard. Menu was offered upon embarking but after taking dinner and breakfast order taken away again.It did not mention drinks either. this seems strange. Comfort kit nice and had a good sleep. IFE very limited. All in all if you see a good deal then for sure you have value for money. FB miles received within 2 weeks.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
A Harvey (New Zealand)
Travelled recently Auckland-Guangzhou-London return. While this trip was very competitively priced and we were quite happy with the level of seat/bed comfort we were disappointed with the English language skills of the cabin crew who were very willing to be of service but often simply couldn't understand us. The meals were interesting and generous in quantity but there was virtually no choice of alcohol with our dinner and it wasn't offered until we asked. There also seemed to be no comprehension of a simple western breakfast: muesli yoghurt fruit and a hot cup of tea or coffee. But our biggest complaint was that on the leg from Guangzhou to Auckland the business class cabin was full of men who coughed burped snored sniffed and hoiked into their napkins to the extent that even with ear plugs firmly in place we could not sleep. Dreadful.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Steven Cao (China)
Shanghai Hongqiao-Guangzhou return with fairly new A330-300 touch-screen AVOD is excellent! Lots of the latest movies even for a 1hr 45 minutes domestic flight. 1hr delay for both ways due to aircraft late arrival. Cabin crew quite young and unprofessional but polite anyway. Food awful and tasteless.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
