China Southern Airlines customer review
B Johnson (Australia)
My husband and I flew Perth to Shanghai in March 2013. Trip up was fine but coming home the flight was delayed from Shanghai for 2 hours. When we finally boarded we sat on the tarmac and when they brought the food carts out we realised we were not going anywhere in a hurry. We finally took off only to arrive in Guangzhou 5 minutes before our connecting flight to Perth was due to depart. China Southern sent us to a hotel for 2 days. When we finally left for Perth we were on a flight that had 45 empty seats in front of us and they would not let us move to be able to have more room. Beware they may be cheap but you get what you pay for!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Chih Loo (United States)
Kuala Lumpur to Huntsville Alabama. Counter at KLIA (Malaysia) would not allow me to check my luggage to the final destination. I had to re-check my luggage at the Delta counter at LAX. I have flown many times from KUL to HSV almost all airlines except China Southern allow me to check my bags to the final destination all I have to do to is claim the bags at LAX clear customs and then simply drop the bags at the counter after the custom no need to re-check. If I had known this I would have flown with another airline. When I flew from HSV to KUL I was allowed to check my bags from HSV to KUL.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Simon Wandowski (China)
Shenzhen - PuDong June 7 2013. Airbus A321. On this flight I had the impression that the overall service is getting better. Staff very friendly English ok. One flight attendant offered me an English magazine as she saw that I was looking at the Chinese flight magazine. I did not try the food but what I could see looked not too bad. What would you expect from a 2 hour flight on a fare of around 40 Euro? Overall I am satisfied with the service especially on the route Shenzhen-Shanghai and back. I had a similar impression on the return flight 2 days later.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Janny Doffino (United States)
Beijing-Amsterdam. Have flown many times with CZ345 to Amsterdam to make a transfer. Staff at Beijing airport were very helpful and helped me to deal with my luggage. Overall the flight is worth the price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Kelly (New Zealand)
Auckland to London and back again. This was very much value for money but I do have a few gripes. I was told that I couldn't sit in the emergency exit seats because I don't speak Mandarin but I did see plenty of what appeared to be native English speakers in the seats when the plane took off. I'm 6ft 3ins tall and on the Heathrow to Guangzhou leg my knees were up against the seat in front even before the person in front reclined his seat. Anyone over about 5ft 10 needs to ask for seats in rows 41-37 these seats have the same leg room as premium economy without the inflated price. Not much choice for English films and they didn't change on the way back despite the inflight magazine saying that they had. I agree with other people that the staff's level of English is poor this needs to be addressed if they are seeking to get a bigger share of the European market. That said I did have the lounge in China both ways which was great even though I was only flying economy. I have flown with Singapore Malaysia Air New Zealand and Emirates in the past and would certainly use China Southern again if the price was right this time I paid $1800 all in.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Edward Paull (Australia)
We were on our way home after a fantastic Wendy Wu tour. Boarded in Beijing and sat on the tarmac for 3 hours because of a storm in Guangzhou. When we finally arrived we were just in time to see our flight to Sydney take off. China Southern Airways put us in the worst hotel for the night out in the middle of nowhere. If I could have got a taxi I would have happily sat in the airport overnight. Shame on China Southern for finishing a superb holiday in this fashion.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
De Haan (Netherlands)
Guangzhou to Chengdu. Plane delayed 7 hours and cabin crew did not do anything about it. No apologies we only got a bottle of water and some biscuits. Communication was very bad. Cabin crew only spoke Chinese and we therefore did not know what was going on and after asking them they could not help us. Plane was very old and there was very little leg space.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Narendra D Shetty (India)
Zhengzhou to Bangkok via Guangzhou on 28/05/2013. No whiskey only red and white wine. No food. Chicken mentioned in the menu but no chicken. First I was told that there is no fish also but it suddenly appeared after I made a noise. I asked for a complaint form. Nothing happened for some time. Then the Captain arrives and sits next to me with a sheet of paper saying that I could mention the problem and he would translate into Chinese. I said no and that I would fill it in myself. After some time a red coloured printed sheet was brought out. Cannot understand a word of what is said in English.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
William Vandermeer (Australia)
Recently traveled to China and back to Melbourne. We can recommend this airline very obliging crew that gave a good service. Returned in the new A380 aircraft very comfortable.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Qin Yanjun (China)
Flight CZ321 from Guangzhou to Melbourne on 13th of May. My first time choosing a business class seat. The flight took off on time without any delay arrived in Melbourne 10 minutes early. Flight attendants were kind and very helpful and provided meticulous service. With the help of the earplugs I fell to sleep quickly on the comfortable seat. Dinner and breakfast delicious. They also provided a wide selection of entertainment. Good value for money.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
