China Southern Airlines customer review
Teo Eugene (Singapore)
28 Jun 13 Guangzhou to Jinan. Supposed to board 2 hours after my touch-down from SIN flight. Nightmare began during my transit where the take-off from Guangzhou to Jinan was delayed for an "indefinite time". This occurred after I boarded the aircraft when the pilot announced over the PA system of the delay. There was no confirmation of the next flight except that they said it should depart at least 3 hrs later. Not only was our flight was affected all China Southern Airlines outbound were delayed with their explanation as "airspace congestion." Fortunately we departed 1.5hrs later. I think my return flight from Jinan to Guangzhou will also be delayed. First and last time taking China Southern Airlines.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
J Cui (United Kingdom)
I took CZ346 from AMS to Beijing in business half of the seats were empty not flat bed but comfortable. Food is fine but the same menu as the one half a year ago not too many choices of wine. The staff are excellent very friendly.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
C Spicer (Australia)
CZ 322 Melbourne to Guangzhou - London 23/6/13. Never again. On boarding only Chinese morning newspaper available. Asked for whiskey or other spirit. Told there were no spirits. They gave me a beer (finally). It was a warm beer with a glass of ice to accompany. Wife asked for coffee. It was colder than the beer. When she asked for sugar they did not have any on the carry tray. Entertainment was about 6 movies and 6 TV shows. No music channel. The cabin crew could not speak English despite leaving from Melbourne. Very disappointed.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Ronald Kim (South Korea)
Seoul / Incheon to Shanghai Pudong return trip. There was no inflight service on both my flights but it wasn't a big issue since flights was just around 1 hour and a half. Even though service was not on the same level as 5 star airlines it was good meaning beyond my expectation. And both my flights departed and landed on time with no problem. Overall it was not bad at all.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Yang Li (Australia)
CZ3195 from Zhengzhou to Guangzhou on June 5th and CZ305 from Guangzhou to Auckland on June 6th. Travelled with my baby. Cabin staff paid attention to us gave us warm water and milk. When we flew back to Auckland ground staff arranged for us to have the first row of economy class so we could be comfortable. I had reserved a baby bassinet from Guangzhou to Auckland. Seats could be more spacious and wider.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
H Wang (Netherlands)
CZ346 Amsterdam - Beijing CZ6116 Beijing - Shenyang June 7 2013. I travel very often between China and Europe. Most of the time with China Southern. The services were as good as always. I had a really tight transfer time less than 2 hours. But the luggage was fast and the transfer was smooth. The only thing is the inflight entertainment. It's not good enough for long flights.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Kym Andrew streeter (Australia)
18 June MEL-CAN. Bought the ticket at last minute and the fare for peak season was incredibly cheap downside 18 hours layover in CAN. Seat arranged transit visa form sent to me and a request for day use hotel requested airport check in excellent gave me transit visa form again. Saw I was an Elite plus flying blue sky team member and gave me access to the lounge. Flight nice ok food good each time I rang the call button the staff would come with a glass of water which. Value for money is excellent.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
C Lichi-Gherasim (Australia)
AF 1089 Bucharest to Paris 26/06/2013 at 7.20am. CZ 0348 Paris to Guangzhou 26/06/2013 at 12.25pm CZ 0301 Guangzhou to Sydney 27/06/2013 at 8.20am. I am traveling from Australia to Europe at least 3 times a year. I am due to fly back to Oz next week. My feedback so far: Guangzhou airport is worse than some local airports in small cities in Europe. Must be improved fast if you want to make it an international hub. Inflight entertainment is very poor. Needs improvement immediately. Improve customer service onboard. Flight attendants must learn English the food is substandard. We waited for one hour on the plane on the tarmac for "some paper work" without the air- con on! I will give them one more chance.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Leon Wang (Netherlands)
I travel often between Europe and China. This time it was from Amsterdam to Beijing CZ346 on 7th of June 2013 and from Beijing to Shenyang CZ6116. I had a really tight transfer time. When I arrived to Beijing airport a staff member from China Southern who was dedicated to take care of the transferring passengers took care of me directly from the cabin door to the transfer desk. The baggage was fast. I even had some time to do some shopping. I really appreciate the helps from the staffs and attendants.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Scott Cook (Australia)
CZ301 depart Guangzhou on 14th of June 2013 and landed in Sydney 14th June 2013 Business class. My last flight back from Guangzhou to Sydney was a wonderful experience the food was good which I don't normally expect coming from an Asian city. China Southern has now employed an Australia lady for each flight but she was working in economy on this flight and I though communication may be difficult but I was wrong all spoke clearly and with a smile.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
