China Southern Airlines customer review
G Huang (Australia)
One of many business class trips made on China Southern. I must say that the seats on business class are of old design and not as comfortable as some newer designs since it cannot go to 180 degree as yet. The cabin crews were friendly as usual but you can also sense some are really inexperienced. Overall all my flights total 4 of them being Melbourne - Guangzhou Guangzhou - Beijing Beijing - Guangzhou and Guangzhou - Melbourne were all on time. I was happy with the experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Nick Parkes (United Kingdom)
LHR-CAN-AKL. Flew both directions Business Class in March 2013. New A330s with flat bed. All flights were extremely comfortable and landed ahead of schedule. As 3 flights were overnight I didn't bother with the IFE too much. Bed was comfortable so I slept most of the time. Disappointed the in-flight map only worked on LHR-CAN flight but that's just something I like. Staff were very courteous and I didn't experience any particular language problem. Food was plentiful. After a couple of flights it was easy to pick and choose the courses you wanted. Service in Guangzhou in both directions was great. I was met at the door of the plane by airport staff marched through transit and within ten minutes was sat in the business lounge which I found pleasant and uncrowded. Plenty of relaxing chairs. I will definitely use them for the Australia/New Zealand run again just for the out and out comfort of the seat/bed alone not forgetting the unbeatable price.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Marianne Linn (Australia)
Two flights - Tokyo to Guangzhou and Guangzhou to Sydney. Although limited movies this was easily overcome by bringing an ipad. The food was equivalent to airline food pleasant but not great. The staff were very helpful and courteous at all times. I would book again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
T Jaeger (Australia)
Flew Sydney to Guangzhou return in economy. Flight leaving Sydney and Guangzhou about 30 mins late. Food was notably better out of Sydney (OK) than Guangzhou (Terrible). However both ways the food was not hot (just lukewarm). Out of Sydney the hostess served me coffee in a plastic cup rather than in the coffee cup on the tray (odd). It appears on flights to and from Australia they have employed 1 native English speaker as cabin crew. The cabin crew friendly and reasonably efficient. The cabin (A330) was not well maintained. My seat on the return leg to Sydney was broken and the bathrooms were the dirtiest I've seen on my travels. Entertainment is very limited (bring your own). While my review appears mostly negative I think they do offer value for money.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Z Zhen (Australia)
The ground staff were very attentive at YVR Vancouver airport. YVR-CAN-PER went very well. The lounge at YVR was okay as was food. Boarding efficient. Chief Purser in flight was also very friendly attentive and patient on board.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Sunguo Hao (China)
Shenyang to Guangzhou and Guangzhou to Sydney February 2013. Overall excellent value for money. Flights were on time along with my bags food good and service attentive although English language not always good. IFE poor. Transfer in Guangzhou not that easy: Outbound took 2.5 hrs to get short stay permit to transit for 19 hrs but then taken to Pullman Hotel which was great. Return flight permit no problem but transit hotel was Good East which was dreadful so spent most of the time in the business lounge which was good. Seats spacious and comfortable - converts to flat bed.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Leslie Lau (Hong Kong)
CAN-CDG and LHR-CAN in Business Class. CAN-CDG on an A330-200 not new but properly managed. Business class seats are not fully lie flat but angled flat beds and a bit small to me. When I boarded the cabin crew greeted me. Service was attentive and they kept refilling my glass. I reserved a special meal and it was good. As we all know the in-flight entertainment of CZ isn't that impressive but I have my Pad. Good Skyteam transit experience in CDG for my connecting flight to CPH but the AF lounge was packed! LHR-CAN on another A330-200. Not full again so it was another quiet trip food was good and service was still great. Again return from China to Europe (including a round trip ticket to CPH) in business is the cheapest ticket I can get CZ might not offer fancy in-flight entertainment nor great food like CX or TK but they offer you a comfortable seat with great attentive service. I will definitely travel with CZ again in future.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Anthony WU (New Zealand)
Premium Economy from CAN to AKL return. Leg room in PE cabin is more than adequate. As both flights are over-night flights (more than 11 hours flying time) extra leg room can make your journey a lot more comfortable. Check-in in CAN is a bit chaotic as CZ did not use the air-bridge. However in AKL it was much nicer and organised. Priority boarding offered to PE customers. Average IFE (Limited choices of English movies and the selections are not on par with SQ CX NZ and the like. However the system is more than adequate for a Chinese-speaking traveller as the choices for him/her are sufficient). Catering onboard is acceptable. No English announcement from the Captain/First Officer. English skills of the cabin crew need to be improved. Overall two pleasant flights with relatively cheap price. I would recommend CZ if the quality of IFE is not on your top list when you travel.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Sharp (Australia)
SYD-CAN-LHR in Business class. SYD-CAN on old A330-200. Business class seats are not fully lie flat but angled flat beds. China Southern should really deploy newer aircraft's like the A380 or new A330 on this route. When my wife and I boarded in SYD we were met with an Australian flight attendant who greeted us in very good English and showed us to our seats. Service was excellent flight was not full in business class. Extra blankets given and my wine glass was never empty. Food was average but dinner was also provided in the lounge. Dessert was terrible but fruit platter was a nice touch. CAN-LHR: New A330 2 small business class cabins separated by lavatories and galley gave the feeling of intimacy and privacy. Lie-flat seats were very comfortable. AVOD was good with 7 English movies and different TV shows. Service on the London leg was terrible no Australian cabin crew and only Chinese crew their English was bad and their service seems pushy and rushed. Food was inedible. The beef was overcooked and my wife had prawns that were not at all appetising. CZ has a long way to go before they can be called a 4 star airline in my eyes. They should have more English speaking crew on flights and should provide lie flat beds in business class but then again $4400 return in business is the cheapest ticket I have found so far to London so I would definitely recommend them for this reason!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Muller (Australia)
Flew MEL - CAN - KTM return. As per previous reviews CZ lacks inflight entertainment. Took IPad with movies so no problem. Overall service was good food is a little bland however flight attendants were relatively attentive with plenty of drinks on offer particularly warm water(?). Flights were all on time and planes were relatively new.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
