China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1640 reviews
8/10
4 star Skytrax Rating
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1/10

"who is trying to rip whom off"

(Australia)

My wife had a return ticket and due to circumstances beyond our control had to delay her return to Sydney. We applied to China Southern to extend the ticket term (it was a 6 month ticket and she had been away 3 months) and the reply from them was yes, but it will cost $1,640.00. The return ticket I just purchased was $1,320.00 - so who is trying to rip whom off? Fair is fair, maybe $200 or $300 to extend the ticket, but not more than a return ticket price. At their fee, its better to buy a single ticket for the return.
AircraftA330
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSydney to Jinan via Guangzhou
Date FlownOctober 2014
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"helpful and with charming smile"

(Australia)

I flew China Southern Airlines from Sydney to Guangzhou on 27th August 2015, my first time to take the premium economy class. A good surprise with the leg room and food quality they provided onboard! The premium economy they fitted with recline seat, which I can comfortably rest my leg with good onboard TV entertainment system. The crew were friendly, helpful and with charming smile.
AircraftA330
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteSydney to Guangzhou
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"it was a nice trip for me"

(China)

Guangzhou to Vancouver with China Southern Airlines in Economy Class. Thanks go to staff at the check-in counter who helped me with a broken box to be checked in. The flight was on time, with good service given on the plane, food and beverage were delicious. It was a nice trip for me.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGuangzhou to Vancouver
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"good staff and service"

(Mauritius)

Mauritius to Shenzhen via Guangzhou with China Southern Airlines. Price was okay since I didn't pay for the ticket. Seat was good, food was fine, I'm not Chinese don't really know the taste but overall not bad. Onboard staff was helpful but some passenger were too loud and keep waking me up. No onboard internet or wifi, everything on the screen with a remote, but 9 hours flight is not too long, so it was fine. Overall, good staff and service, nothing to worry about even you don't understand Chinese.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMRU to SZX via CAN
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service really good"

(China)

I was really satisfied with China Southern Airlines trip from Vancouver to Guangzhou. The cabin crew was nice, service really good. I did not like the fish rice but staff found me different foods in the cabin. I will choose the airline in the future because the ticket also cheap.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteYVR to CAN
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"no vegetarian food option"

(China)

China Southern Airways is a pretty terrible airline. Being vegetarian there was no food option available unless previous specified and even then just rice and crackers. There was no inflight entertainment, the cabin staff are just going through the motions, rather than concerned with health and safety. The planes we flew on domestic routes werree old and in need of replacement. The last flight I went on the seat I was allocated didn't even recline and being 6ft this was pretty disappointing, and made for a long uncomfortable flight. The only upside is they are cheap, so if you can deal with these things, you're in for a bargain.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteWuhan to Shenzen
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

China Southern Airlines customer review

(United Kingdom)

This is the second time I choose China Southern Airlines. It is weird that the hand carry policy of China Southern Airlines at Heathrow airport are different. When you check in, the staff tell you there were only 7kg you can carry on the flight, actually the policy was shown that 5kg is allowed. I don't know where the 7kg comes from, that was a puzzle. Finally, it took 3 hours to fix it out, so I don't have time to shopping in duty free. Maybe the staff should be trained more.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLondon to Guangzhou
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

China Southern Airlines customer review

(France)

I have been traveling with China Southern Airlines for many years now and I can say that it is a pretty good airline in general (though there are some annoying delays from time to time but it can't really be helped I guess). On August 25th, I flew from Guangzhou to Paris on flight CZ347. The staff was helpful and nice, and I also had the opportunity to watch a great German film during my journey. The food was okay and so was my seat. I'll probably recommend this airline.
Type Of TravellerFamily Leisure
Cabin FlownFirst Class
RouteGuangzhou to Paris
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Germany)

Flight from Shenzhen BaoAn to Hangzhou with CZ 3569 in First Class. Staff at the check-in counter were charming and helpful. CZ first class lounge was quiet and the sofa was comfortable. The fight was on time, which is important for me. They offered me a convenient boarding for me with the help of the front desk in the lounge. The in-flight Crew spoke good English and the food was delicious.
AircraftA319
Type Of TravellerCouple Leisure
Cabin FlownFirst Class
RouteShenzhen Bao'an to Hangzhou
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(Australia)

We flew on 22/8/2015 Guangzhou to Sydney, and I have nothing but praise for the quality of the flight in the staff on the flight. On internal flights within China we felt that we were treated poorly by staff, but on this flight they went out of their way to provide us with an outstanding service. This sort of service will attract more westerners to their business class. The seats and the conversion to a very comfortable flat bed made the flight a pleasure. Plane was in excellent condition and the toilets and other amenities were clean and well kept, and food was some of the best I have experienced on an airline.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteGuangzhou to Sydney
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review