✅ Trip Verified
| London to Sydney return via Guangzhou. I had been a little anxious but I ended up very impressed. The website is truly dreadful and we battled with it. However we were able to preselect seats. This is free for some seats and many of the other seats are available for a nominal fee. Online checkin was a bit glitchy but there is a dedicated online checkin line at the airport and because people don't seem to use online checkin, on each occasion it allowed us to completely avoided queuing. The baggage allowance in Economy is 2 x 23kg bags. All four flights left on time. The flight schedules were great and far better on the kangaroo route than BA or QF. I chose daylight flights on all sectors (except London - Guangzhou). China Southern give you a free transit hotel if your flight involves a transit stop of more than eight hours. This worked well and broke up the return flight when we weren't actually staying in Guangzhou, although it's worth noting that it's not a particularly quick process. You first need to get a transit visa (which involves plenty of hanging around) and then go to a desk in the arrivals hall where you can choose your hotel. You then wait to be escorted to a bus which will take you to the hotel. It took more than two hours from arrival to get to my room and the hotel wanted to put me on a return bus 3.5 hrs before the flight left. I pushed that back by half an hour but still, given my transit was 16 hrs it was fine. An 8 hr transit wouldn't give you much time in the hotel! As for the flights, there was plenty of legroom, particularly on the 787. Service was a little robotic (few smiles) but very efficient and consistent. Two hot meals were served on each sector and the crew had (uninspiring) snacks if you asked for them between meals. Drinks options were limited (few people seemed to be drinking alcohol and they kept running out of Diet Coke). The IFE system was the best I have seen and there was enough content, albeit not as much in English as, say, on BA. A minor gripe - they insist on closing the windows on daylight flights. It didn't matter on the 787 as you can still see out and unlike other airlines they don't lock the windows in the dark position, but on the A330 it was a pain. My conclusion? I worked for BA for many years, latterly working with their inflight product. CZ was in general far, far better in economy than BA. Service is very consistent, relatively generous and at £400 cheaper than BA, it was a complete no brainer.