"satisfied with the service"
Grant Jackson (Australia)
✅ Trip Verified | Bangkok to Melbourne via Guangzhou. I paid an additional RMB 150 on their official App to book an aisle seat when I bought the tickets. 4 hours before the departure, I found out it became free then. It really seems unfair to passengers like me who paid more to get a free service after all. I asked the ground staff by the check-in, and they had no idea why. It also cost me 3,000 mileage to have a onboard WiFi access, which used to be free to apply on the App. For the service onboard, I'm impressed. Flight attendants were friendly and helpful. They explained different kinds of food and type of wines along the meal service. Overall I was really satisfied with the service from both the ground staff and the cabin crew. I do recommend it, but I hope they can do something about those doubt I had.
| Aircraft | A320 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Melbourne via Guangzhou |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff are just fantastic!"
7 reviews Walter Gujer (Thailand)
✅ Trip Verified | Bangkok to Sydney via Guangzhou. Check-in at Bangkok airport was dismal, unpleasant staff not answering very reasonable questions. Supervisor was the same. But the crew on the flight to Guangzhou were excellent and extremely helpful. Due to late arrival of the aircraft from Guangzhou (big storms in China), I was about to miss the flight to Sydney. One of the flight attendants run with me to the gate to make sure staff at the gate did what they could for me to catch the Sydney flight. Unfortunately, I did miss the connection but their efforts were very much appreciated. China Southern put me up in a hotel and 12 hours later, I was on the next flight to Sydney. Also a very pleasant flight, China Southern staff are just fantastic!
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Bangkok to Sydney via Guangzhou |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service is worth recommending"
Kailiang Zhang (China)
✅ Trip Verified | Guangzhou to Singapore, the overall service is worth recommending. Especially the flight attendant service makes me very satisfied, and service is in place. They ask if we need blankets. Secondly, add drinks several times while distributing meals.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | GuangZhou to Singapore |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it was an excellent flight"
Yonghong Yin (New Zealand)
✅ Trip Verified |
Guangzhou to New Zealand. The aircraft is Boeing 787-9, equipped with 1-2-1 configuration in business class, which provided excellent privacy. On board WiFi was free and had pretty good connectivity. Cabin crew was professional, friendly and helpful. Two meals were served and also a night snack in between. Both Chinese and western style, I chose the Chinese style, I enjoyed the two meals, the beef meatball soup and Chinese dim sum were pretty good. Overall, I would say it was an excellent flight.
| Aircraft | BOEING 787-9 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Auckland |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very cheap price tempted me"
Bronwen Mander (Australia)
✅ Trip Verified | This was the second time I flew with China Southern Airlines. After the last time, when flights departed late and arrived late, and when my flight was cancelled without informing me and getting back home was a disaster taking 2 frustrating days, I swore I would never fly with them again. However, the very cheap price tempted me, knowing that inflight service was good. Guangzhou to Melbourne staff were extremely polite and responsive. Delhi to Guangzhou staff seemed to be unusually stressed and curt. On both flights, seating was comfortable with a generous recline (though you have to work out the trick to getting it back), food was fine and toilets clean. Inflight entertainment a little limited.
| Aircraft | A330-300 / A330-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Delhi to Melbourne via Guangzhou |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service they offered are excellent"
H Zhang (Singapore)
✅ Trip Verified | During the past year, I had flown with China Southern Airlines around 7 times for different destinations, including this time that I fly from Singapore to Guangzhou on April 28, 2019. The food and beverage are severed very frequently, during the 4 hours flight they served beverage two times and food one time. Meanwhile, both ground and cabin service they offered are excellent. The ticket prices are very worth the money!
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Guangzhou |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were kind and polite!
38 reviews Jiaxin Kuang (China)
✅ Trip Verified | Guangzhou to Jakarta. The boarding was on time, but take off a little late. The plane was A321neo. I sat in seat 49J which was beside the emergency exit. The leg room was enough. The lavatory was clean. The crew were kind and polite. I'm not satisfied of the meal, because the chicken rice taste terrible.
| Aircraft | A321neo |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Jakarta |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"should replace the cup"
Birla Nirvaan (Australia)
✅ Trip Verified | Delhi to Melbourne, connecting in Guangzhou. Their service is good as is their food provided on board, and many choices of wine and beverages. As an airline representing Chinese culture, they should replace the cup to be more user-friendly. The Chinese style teacup lid is very small, tea is over the lid. Or it can only be just a small amount of tea in cup in case of leaking.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Delhi to Melbourne via Guangzhou |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"friendly, helpful, and considerate"
Weiliang Guo (China)
✅ Trip Verified | Guangzhou to Perth. The service from this flight was very impressive to me. The crew members were friendly, helpful, and considerate. In all, many thanks to them, and i really enjoyed that.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Perth |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they serve very well"
Jacob Karaman (United States)
✅ Trip Verified | Qingdao to Guangzhou. I asked them to change my seat and they politely tell me they will ask cabin manager and they will let me know and they changed and than I have special meal they bring me my new seat and they serve very well. Especially one of the cabin staff who really speak english very well, this is not really common in domestic flight. This time i had 4 flights with them Round trip to usa and also 2 domestic flights.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Qingdao to Guangzhou |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
