✅ Trip Verified
| New York to Vientiane via Guangzhou. Part of the problem is that I booked through Expedia. I spent more time on the phone about this booking than any other flight. Expedia refers the customer to the CZ website to manage the flight, seat selection, meals, etc. But the website will only open to customers who have booked at the site! Expedia does not link! The U.S. phone number for CZ is Pacific Time, limited daytime hours, and I never had any of my calls answered, even after long waits. I called the office in China, who did answer the phone, and they were helpful; however, when it came time to pay for seat confirmation, only Chinese credit cards were accepted, no MC or Visa or AMEX. So I could not pre-book a seat. I was only able to select a seat when I checked in at JFK on a return flight (after most seats were already assigned). Even worse, without informing me, Expedia booked me on a ticket that was unchangeable! In this case, I had to purchase an entirely new ticket (through Expedia) for my return flight, for $754, expecting reimbursement. Even though the representative and her supervisor acknowledged that I was not properly informed, it still took considerable effort to get Expedia to agree to reimburse $500. Flight times were on schedule, often arriving early. Connection through Guangzhou is a little difficult, with a long walk to the connection. Boarding is disorganized and a scramble. Onboard, staff are courteous and friendly, with limited but acceptable English. For entertainment, the LED screen is new, bright and crisp, with a relatively good selection of English language programming. Food in Economy is mediocre. In 8 meals, I was served fruit twice and yoghurt once. Chocolate never. Cheese never. No breakfast meal (eggs, potatoes, sausage, pancakes). Between meals, no peanuts, candy bars, apples, oranges, bananas, chips, or other snacks were available, only boxes of noodle soup. Similarly, there was a very limited selection of drinks. No comfort packs were distributed (eyeshade, toothbrush, etc). I make this trip between Laos and the U.S. frequently, generally using Middle-East carriers (Qatar, Etihad). the trip is very long, generally with 2 connections and significant airport waiting time. This new alternative on CZ has only one quick connection, and a total of only 20 hrs between boarding and disembarking. For this reason alone, I will again select CZ. But many of the problems I listed should be, and can be, easily remedied to improve its reputation and reviews.