"Excellent cabin staff service"
Xiang Xie (China)
✅ Trip Verified | New York to Guangzhou. Excellent cabin staff service. There are three meals including night snack、dinner and breakfast，I choose Chinese type：night snack- Wonton Noodles；dinner- cod fish；breakfast-porridge served with dimsum. Frankly I love all these food，they all quite good. Although there is no WiFi On Board，there are lots of movies、TV series and music，
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | New York to Guangzhou |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"It was a pleasant journey"
Z Zhang (Germany)
✅ Trip Verified | Guangzhou to Frankfurt. Overall, the cabin service was professional, and also warm and welcoming. Upon boarding the flight attendent assisted passengers placing baggage in the storage. Individual care was given to passengers with kids or babies. Blankets, candies and milks were brought to them. In the last, the knee room was also generous for the modern standard. I am 1.8m, and still fits comfortably in the seat with a least 15cm to the seat in front of me. It was a pleasant journey, hope they can keep up with such quality.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Frankfurt |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"was a pleasant experience"
Chen Fei (Australia)
✅ Trip Verified | Bangkok to Melbourne via Guangzhou. It was just couple minutes before check-in completed as I got to the airport in Bangkok. Flight from Bangkok to Guangzhou. Food was ok, no in-flight WiFi and individual entertainment available. Flight from Guangzhou to Melbourne was much better. Aircraft type, new A330-300. Seat was roomy and comfortable. Individual entertainment system got a lot of options. I applied in-flight WiFi, it cost me 3000 mileage, and I think it worth it, made my journey less boring. Flight attendants were super nice. Overall it was a pleasant experience.
| Aircraft | Boeing 737 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Melbourne via Guangzhou |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"extremely friendly and polite"
Joshua Fairbairn (Canada)
✅ Trip Verified | Los Angeles to Guangzhou. Their staff is world class and extremely friendly and polite. The food was great, good sized servings, and unlimited drink pours. Being able to have some drinks, sleep in a spacious flatbed seat, wake up almost 10 hours later for breakfast prior to watching a movie (broad selection), and then getting off the plane is a travel experience second to none.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Los Angeles to Guangzhou |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
5 reviews Kevin Dong (United Kingdom)
✅ Trip Verified | Beijing to Changsha. Boarding started on time, however, we were told on the bus that due to air traffic control reasons our flight were unable to depart, meaning that we had to return back to the terminal. After that, we weren't told any additional information or how long the wait will be while we sat watching other flights leave on time. Boarding finally started 3 hours behind schedule with no announcement or apology. The A321 clearly showed signs of age, as the seat cushions were worn out and flattened by years of use, making the seat uncomfortable. The flight was only 2 hours long, but we were served a hot meal (which included rice, fish and chicken) around an hour after departure along with a bottle of water. The food itself tasted bland and flavourless but I was pleasantly surprised at the fact that China Southern even serves food as some Chinese carriers only hand out bottled water on flights of similar lengths. Overall, I was pleasantly surprised at China Southern’s service, however, it's customer service and cabin do require a lot of improvement.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Changsha |
| Date Flown | June 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the service has got better"
P Woodworth (New Zealand)
✅ Trip Verified | Auckland to Phuket via Guangzhou. We have flown with China Southern for our past 3 trips long haul and the service has got better and better. The staff are improving with their English making the flight more relaxed and it is now great that they can understand and communicate with you. On our last trip in June 2019 we were introduced to our Business flight attendant who was very very welcoming and attentive to our needs. The seats are great plenty of room and the food which we pre book was great too.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Auckland to Phuket via Guangzhou |
| Date Flown | June 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very helpful and professional"
Chen Su (Australia)
✅ Trip Verified | Melbourne to Shanghai, via Guangzhou. My flight from Melbourne to Guangzhou got delayed, as there was a thunder storm in Guangzhou. We flew around the city for quite a while, so I missed my connecting flight. The purser told a ground staff about my situation as soon as they opened the gate, and then the ground staff took me to the transit centre and put me on the last flight flying out that day. They flight was pretty good. Seat arrangement was 2-4-2, I got plenty of space, but the cushion was too firm, not so comfy. The food was delicious, and we got snacks between two meals. In-flight WiFi worked along the way, not so bad. I enjoyed checking social and email when was bored. It just cost some mileage, by applying on the official app. Nice crew, very helpful and professional. Great flight.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Shanghai via Guangzhou |
| Date Flown | June 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a very enjoyable flight"
Wenhan Liu (China)
✅ Trip Verified | Amsterdam to Guangzhou. It was a very enjoyable flight because of the company with the crews. I appreciate them very much especially the purser who was enthusiastic, hardworking and dedicated. Staff cleaned the toilet when everyone came out from it, which kept it a good and comfortable environment.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Amsterdam to Guangzhou |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"thank the crew members"
Nicholas Gomes (Australia)
✅ Trip Verified | Melbourne to New York via Guangzhou. Melbourne to New York, via Guangzhou. Firstly, I would like to thank the crew members who helped me with my special food request. As a vegetarian, I only eat plant based food. It can be sort of a struggle for me, specially when I'm travelling, and I'm not familiar with the food booking procedures of each airline. I didn't book my special meal, but the crew gave me fruits, veggies and bread. They were very nice and can speak good English. The seat was not so good though, but I did enjoy watching a lot of fun movies and TV shows. During my 16 hour transfer, I was being offered a hotel room in someplace call Huadu near the airport and got a minibus picking me up. The whole thing was long and exhausting, but it was pretty smooth. I would definitely choose China Southern next time.
| Aircraft | A330 / Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to New York via Guangzhou |
| Date Flown | June 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"new schedule involved extra stop"
M Kademe (United Kingdom)
✅ Trip Verified | Amsterdam to Manila via Guangzhou on 5th March. They canceled my flight without informing me - I only found out about that during the second leg of the flight. Coerced me into accepting a new flight schedule that involved an extra stop and nearly 10 extra hours of waiting around at airports. The ordeal was hellish, to say the least. The staff did little to nothing to make the nightmare of a trip any better - all they did was offer a templated response (we are sorry, hope you fly with us again ). The staff on the flights were not that fussed about customer care.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Amsterdam to Manila via Guangzhou |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
