"cabin service should be enhanced"
Jia Li (China)
✅ Trip Verified | I was almost late for checking in, like 7 mins left. The staff of China Southern were very friendly and enthusiastic and assisted me to handle the luggage check-in matters and helped me to get through all the procedure that needed for Covid-19 application. However, the cabin service should be enhanced, especially there are no socket and USB-plot on the aircraft A380, and no pillows and earphones are provided, which are necessities for international flight. Meanwhile, the crew members should smile more when they work. Hopefully they can attach more importance on these aspects.
| Aircraft | A380-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a great flying experience"
L Xu (Canada)
✅ Trip Verified | China Southern Airlines gave me a great flying experience. The staff was serious and responsible throughout the whole journey. Since I had a lot of luggage, the staff helped me carry my luggage and assisted me with the security check. I will continue to support China Southern Airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Toronto |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The trip was very pleasant"
Z Ji (Canada)
✅ Trip Verified | The trip was very pleasant with China Southern Airlines, staff was very warm, friendly and patient. The staff assisted me with the security check All in all, it was a very good and memorable trip and I will choose China Southern Airlines again in the future.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Toronto |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seats on the plane are very comfortable"
J Gu (China)
✅ Trip Verified | Although their flights decreased a lot due to the epidemic, it had no impact on their quality service. Maybe there are fewer flights and fewer people at the airport, but the staff at the check-in counter are more careful than before. Boarding is also very smooth. The seats on the plane are very comfortable. The greetings from the flight attendants make me feel great!
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | GuangZhou to Tokyo |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was very comprehensive"
W Gan (China)
✅ Trip Verified | Guangzhou to Tokyo. Guangzhou is the headquarters of their company, so there are many self-service check-in equipment at the airport. Although they are unavailable due to the epidemic, their staff are very professional. The check-in counter does not have a long queuing time. The meals on the plane are simple, even it is only a four hour flight time, But the flight attendants provided me with blankets and slippers, the service was very comprehensive.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | GuangZhou to Tokyo |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"professional ground staff"
Chencheng Liu (United Kingdom)
✅ Trip Verified | I booked flight tickets from Guangzhou to London 4 times with different airlines and all of them were canceled for different reasons. It's not easy to travel everywhere you want from China in the current situation. This was the fifth time I had bought a ticket to London and I was looking forward to my trip. But on the morning of the day of the flight, I received a call that I would not be able to board the flight due to capacity restrictions at London airport. During the following ten hours, I was told to wait for the phone call and someone would help me with this problem. I was really desperate until my friend suggested I go to the airport directly and ask the ground staff to see if there is a better solution. So I arrived at the airport 6 hours before my flight left. I talked to the check-in desk manager who talked to me so warm and very kind and my hope was relighted by him. After he knew my situation, he did not make me wait and just try to help me to find a way to get on the flight. He told me that if any other passenger cancel the trip, I could take place the seat of the flight as a standby passenger. And he kept my phone number and told me he would contact me as long as he get any news. Half an hour later, I went back to his counter and he told me that I was very lucky that a passenger canceled the ticket and I was able to get on the plane. Then he have done my boarding pass very soon and showed me where to go for security just within 5 minutes. I was so appreciative that everything this manager did. Now I have arrived in London and I am very grateful met such a professional ground staff. With his help, I saved time and plenty of money to rebook flight tickets.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I appreciate the staff help"
Shengnan Liu (United Kingdom)
✅ Trip Verified | I booked a flight from Guangzhou to London on 14 September 2022. On the morning of 14 September, I received a call that my seat had been canceled. I was so angry and confused, so I went to the airport after I got the call. I arrived at the airport and spoke to the duty manager at the check-in desk. I was told that there were 4 passengers who have the same problem as me and he could help me to see if anyone cancel his seat before the departure so that I could get on the flight. I was so lucky that someone canceled the tickets and I successfully boarded the flight. I appreciate the staff help.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"handled the upgrade at the counter"
N Yang (South Korea)
✅ Trip Verified | This is my first trip since covid-19. In order to make the trip more comfortable, I handled the upgrade at the counter. The price is very favorable. The staff are also very professional and they also provide a lounge. There are hot food and drinks in the lounge. The service, food and drink on board were also excellent. After arriving at Incheon Airport, the helpful staff came to talk with us and told me the entry precautions. There was no problem with customs and immigration.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Seoul |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"comfortable with no surprise"
L Xu (United States)
✅ Trip Verified | The ground staff of China Southern Airlines was very friendly and helpful. They made the process nice and smooth for us from arriving at the airport to terminal. The check-in staff patiently clear instructions on where to go after passing security and all our check-in luggages were properly handled. We were on the second level on the aircraft and the journey in air was comfortable with no surprise.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff helped me with hospitality"
Haorui Wang (China)
✅ Trip Verified | Had some sampling time limit issues with my nucleic report, staff helped me with hospitality and contacted the Myanmar staff several times to make sure I will have a smooth inbound experience in Myanmar. thanks a lot.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Yangon |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
