"I have no complaints"
Peter Bridges (United Kingdom)
✅ Trip Verified | London to Phu Quoc via Guangzhou. Definitely a budget price for the ticket. For that you get poor leg room and a lumpy seat. The food is adequate but the choice of new movies is very limited. The cabin crew were very nice and helpful if required. Oddly, the seating for the shorter 3hr flight from Guangzhou to Phu Quoc had more comfortable seats with more leg room then the London to Guangzhou route. No seat back videos though. Check in online for the outward flight was ok except that there were only 2 seats left to choose from. Check in online is not available for Phu Quoc and the desk is only open from 2.5 hrs before the flight. It is possible to check in online for Guangzhou to UK. I had problems trying to choose a seat so I contacted the airline offices in London (by email) and they were very helpful. Booked my seat for me. The boarding card for the Guangzhou to UK is given to you as you pass through passport control at Guangzhou airport. ( assuming you are transiting) On the outward leg, if transiting, you do not need to fill in the landing form. Go straight to immigration and get a 30 day visa. Do not join the queue for having your photograph for a visa. If you are requiring a visa then join the queue. They take your passport, take a photo and then hand back your passport with the visa. (you pay first). If your flight arrives in the early hours of the morning the airport is very cold so keep hold of a jacket. Also, there is very little open and some food outlets only take Chinese currency. I have no complaints regarding China Southern, you get what you pay for. If you want more leg room, a better quality of food and a larger selection of movies then pay double the price for a better known airline.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Phu Quoc via Guangzhou |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"friendly and helpful"
Qing Yang Gao (Canada)
✅ Trip Verified | Guangzhou to Vancouver. The cabin crew were extremely friendly and helpful. There was ample leg room and seats were spacious. The bathrooms were clean and well-stocked. Great selection of in-flight entertainment. I was pleasantly surprised by how tasty the food was, with a nice mix of Asian and Western cuisines. There was a great beverage selection (including free cooled alcoholic drinks) with many services during the flight.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Vancouver |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"thanks to those helpful staff"
Sijie Yan (China)
✅ Trip Verified | Changsha to Manila via Guangzhou. I ran into a traffic jam on my way to Changsha Airport and got there only 25 minutes before the plane took off, and thought I would miss the flight. Fortunately, the staff printed my boarding pass, attached a tag "Urgent Special Guest", and took me to the green channel of security. Everything was done really quickly. Many thanks to those helpful staff.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Manila via Guangzhou |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"entertainment system was old"
1 reviews Lee Chan Hee (China)
✅ Trip Verified | Guangzhou to Vientiane. The inflight service was nice. The food was served with soft drinks and alcohol in economy class. But the Boeing 737 entertainment system was old, there was only one TV set for 4 rows passengers. Basically a nice trip, wondering if I could take a better plane next time.
| Aircraft | Boeing 737 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Vientiane |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"9 seats in each row"
1 reviews Namxuong Tran (Canada)
✅ Trip Verified | Guangzhou to Toronto. Seat 42J, which is located at the middle part of the cabin, and there were 9 seats in each row. After takeoff the cabin crew started the meal service, and provided 2 selections: chicken rice and beef noodle, the rice is delicious. The cabin crew gave me slippers and also a pouch when I asked her I want to brush my teeth. At 3 hours before landing I went to the mid galley to ask for some snack, and the previous flight attendant took out some cup noodle soup and sandwiches.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Toronto |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"obviously I was satisfied"
Kristina Ding (Australia)
✅ Trip Verified | Haikou to Adelaide via Guangzhou. I was not feeling well on that day, so decided to upgrade to business class. The cabin staff brought headphone, slipper as soon as I sat down, and orange juice and warm water. After a while I dropped my phone under the seat by accident, the one in charge of the security on the airplane he helped me, he nearly spent 30 minutes. After I woke up, staff checked if I need anything else and asked if I have any suggestions, obviously I was satisfied with the customer service, food, seat and so on. Thank you for everyone’s help!
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Haikou to Adelaide via Guangzhou |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Good to meet this airline"
Tandon Yash (Vietnam)
✅ Trip Verified | Ho Chi Minh city to Wuhan via Guangzhou. Boeing 737-800 was used for my two trips, which was comfortable and smooth. I received an email from China southern airlines 24 hours before the flight took off to confirm my reservation of Asian vegetarian food. Cabin crew confirmed my reservation as soon as I was settled in. I have to say that the reservation and confirmation process of special meal is very simple and easy to operate than before. Good to meet this airline and their team.
| Aircraft | Boeing 737 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Ho Chi Minh city to Wuhan via Guangzhou |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"comfortable and enjoyable"
Mo Chen (United States)
✅ Trip Verified | Guangzhou to New York. It is a pleasure to provide a strong positive feedback on my experience with China Southern on 3/5/19 Flight CZ 399 from CAN to JFK. The attendant provided very professional and effective service with great courtesy, and made the trip so comfortable and enjoyable.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to New York |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no WiFi on board"
1 reviews Matty Sokhna (China)
✅ Trip Verified | Guangzhou to Paris in business class.t was an A330 was a really old plane except the seat could lay down make me sleep flat. A bag fell on the other customer's head when a passenger carried his luggage. The stewards on the flight were pretty patient and efficient on resolving problems. Surprised that there was no WiFi on board, I could only spend time on watching on board entertainment system.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Paris |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service is excellent"
Law Yu Tim (France)
✅ Trip Verified | I had a very pleasant experience, from Bangkok to Paris via Guangzhou. The flight was delayed due to the heavy rain in Guangzhou. Flight attendants were professional, warm and friendly smiles on face, one of them double confirmed my booked dinner when I sit down. I found my cell phone slipped inside the chair after landing in Paris, cabin crew called mechanics helped get it out and returned it to me. Though facilities may not the best among airlines, the service is excellent. I will consider this airline again.
| Aircraft | Boeing 737 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Paris via Guangzhou |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
