China Southern Airlines

✅ Trip Verified | Melbourne to Guangzhou. The cabin environment is clean and quality service and friendly service of stewardesses make me feel very comfortable. The staff gave great help to a mother who was alone with the child. Diet advice. Chicken and rice are a little salty. In short, it was a very satisfactory flight.

✅ Trip Verified | Melbourne to Nha Trang via Guangzhou. Melbourne to Guangzhou, was on an A330. Though the seat cushion was a little bit too firm, I had a good rest. In-flight W-Fi was available but application needed prior departure. So I spent quite some time on movies. It was a good collection. Flight attendants were patient and friendly. They served warm pork bum and noodles between two meals. It was a nice transit in Guangzhou Baiyun Airport. It was a great experience flying with China Southern.

✅ Trip Verified | Amsterdam to Beijing. I order the special meal from the APP of China Southern Airlines, after 20 mins of departure, the staff took the food that I order to me. Other cabin service is good which includes providing the hot towel, the comfortable cabin, entertainment equipment and so on. I would thank the crew whose service is kind and warm hearted!

✅ Trip Verified | Melbourne to London via Guangzhou. Booked duty free products prior my travel and picked it up on my second flight, from Guangzhou to London. It was convenient and came with a 20% discount. I applied inflight WiFi on both my flights using mileage. The internet speed was not impressive. Food and drinks were alright, same as the entertainment system. The movie and music collection was decent. I loved to transit in Guangzhou airport. Such a smooth, pleasant experience. I would choose China Southern Airlines again.

✅ Trip Verified | Guangzhou to New York JFK. Great flight. Service on flight was exceptional. Clean cabin. Aircraft left on time and arrived early. The seating is spacious and very comfortable.

✅ Trip Verified | Guangzhou to Melbourne on 29th August I had wonderful experience. Good hardware especially inflight entertainment. Many movies to choose. Though sometimes not working and IFE needed to be reset. I recommend Chinese style food onboard. I feel the quality of food is good. Staff were very helpful and hardworking.

✅ Trip Verified | Sydney to Shenzhen, Very smooth flight, we took off late but arrived almost as scheduled. Food was good, I had two meals on board, the first one was served about an hour after taking off, and then the lights were off for about 4 to 5 hours for us to sleep at night, the second meal was breakfast. You could choose from western and eastern style for both meals, I chose eastern for the first meal and western for the second, both meals fit my appetite. The neck support pillow they provided could be fixed to the back of my seat, which made my sleep on this long overnight flight cozy and comfortable. Very great! The thing was equipped with sensors that could detect my vital signs, the cabin crew taught me how to use it and I received a health report on my phone when I landed.

✅ Trip Verified | Wuhan to San Francisco. I would recommend flying with China Southern Airlines. The cabin crews are the best. It was the time I fallen in sleep and I didn’t get my dinner, and they supplied it to me immediately. They are very kind and careful. I'll choose it again!

✅ Trip Verified | New York to Vientiane via Guangzhou. Part of the problem is that I booked through Expedia. I spent more time on the phone about this booking than any other flight. Expedia refers the customer to the CZ website to manage the flight, seat selection, meals, etc. But the website will only open to customers who have booked at the site! Expedia does not link! The U.S. phone number for CZ is Pacific Time, limited daytime hours, and I never had any of my calls answered, even after long waits. I called the office in China, who did answer the phone, and they were helpful; however, when it came time to pay for seat confirmation, only Chinese credit cards were accepted, no MC or Visa or AMEX. So I could not pre-book a seat. I was only able to select a seat when I checked in at JFK on a return flight (after most seats were already assigned). Even worse, without informing me, Expedia booked me on a ticket that was unchangeable! In this case, I had to purchase an entirely new ticket (through Expedia) for my return flight, for $754, expecting reimbursement. Even though the representative and her supervisor acknowledged that I was not properly informed, it still took considerable effort to get Expedia to agree to reimburse $500. Flight times were on schedule, often arriving early. Connection through Guangzhou is a little difficult, with a long walk to the connection. Boarding is disorganized and a scramble. Onboard, staff are courteous and friendly, with limited but acceptable English. For entertainment, the LED screen is new, bright and crisp, with a relatively good selection of English language programming. Food in Economy is mediocre. In 8 meals, I was served fruit twice and yoghurt once. Chocolate never. Cheese never. No breakfast meal (eggs, potatoes, sausage, pancakes). Between meals, no peanuts, candy bars, apples, oranges, bananas, chips, or other snacks were available, only boxes of noodle soup. Similarly, there was a very limited selection of drinks. No comfort packs were distributed (eyeshade, toothbrush, etc). I make this trip between Laos and the U.S. frequently, generally using Middle-East carriers (Qatar, Etihad). the trip is very long, generally with 2 connections and significant airport waiting time. This new alternative on CZ has only one quick connection, and a total of only 20 hrs between boarding and disembarking. For this reason alone, I will again select CZ. But many of the problems I listed should be, and can be, easily remedied to improve its reputation and reviews.

✅ Trip Verified | Melbourne to Amsterdam, via Guangzhou. Quite a long, but nice experience. Ground staff checked my luggage straight to Amsterdam. Onboard service was pretty good. Crew were patient and helpful. Both meals and snacks were delicious. Transfer in Guangzhou was smooth. The second flight to Amsterdam was a redeye. I tried to sleep after I had my first meal, but my seat was narrow and the cushion was not so comfy. A flight attendant offered me extra blanket and pillow, and gave me a pair of slipper. Both two flights were on A330, inflight WiFi was available on the first , but not the second flight of my journey. I was told the service was only avail by applying 2 hours through their official app. Overall it was nice, but I think they can make it more satisfying after they upgrade their hardware like WiFi and seat.