China Southern Airlines

✅ Trip Verified | New York to Bangkok via Wuhan. Both flights pretty full, very strict hand luggage check at JFK, service on board fine, no complaints. Transfer in Wuhan annoying as there are no transfer facilities at that airport. Which means passengers have to “enter” China via Immigration (transit visa) go through customs, retrieve luggage, re-check luggage, go through Immigration again and of course security. Only had 10 minutes spare to catch my flight to BKK (all this took almost two hours!), I hope that standard transfer facilities are introduced at Wuhan airport soon!

✅ Trip Verified | Guangzhou to London. First class service, excellent hospitality. I am a loyal customer of China Southern Airlines, flew 5 domestic and 4 international flights with business class in 4 weeks. So impressed with its 5 star services from the business cabin crew from Guangzhou to London. A big thank you to Chief of crew, flight attendants are amazing, super efficient and very helpful.

✅ Trip Verified | Melbourne to New York via Guangzhou. The flight attendant were helpful and attentive. As I booked wheelchair, a crew made sure I wasn’t worried, and took me to the staff who’s pushing a wheelchair. Guangzhou to JFK, I had some pretty good vegan food, and the seat was more comfortable. It was a nice flight. Thanks to all the great crew and staff.

✅ Trip Verified | Melbourne to New York via Guangzhou. It’s a quite long journey, but the staff made it very pleasant. I flew to Guangzhou on an old A330. The seat was not so comfy, it didn’t have much leg room. I used inflight WiFi, so that helped me to kill some time. Food and drinks free, lots of options available. The transit was pretty smooth. My second flight was on a Boeing 777. New aircraft, but the seat was also small. Crew onboard was great. Overall, it’s a good flight.

✅ Trip Verified | Brisbane to Kuala Lumpur and transit at Guangzhou. The first half journey is fine until we transit at Guangzhou. The hotel they provide us was terrible and took 1hr drive from the airport. Only one king bed was provided for the whole family. The check-in guy in the hotel said that what the airline arrange for us for 2 people. We arrived at the airport on next day to check in the 1 luggage we took out for our night in Guangzhou, the counter had difficulty check it back in, saying our luggage allowance is already reached and requested us to pay for it. However, this was the one luggage we got out at Guangzhou airport and the rest going to Malaysia straight away. I have to say your system make our journey very difficult, since we are travelling with infant and and young child.

✅ Trip Verified | Guangzhou to London. I enjoyed flying with China Southern Airlines until landing. It was very cloudy in London and suddenly the plane went for a second round. There were no information from pilot. After few minutes, flight attendant informed us about something out of control but her accent was so weird that, there were still more questions in the air than answers. They should informed passengers better, that pilot would say few words in English.

✅ Trip Verified | Bangkok to Guangzhou. Perfect flight. Boarding and take off on time. Comfortable seats. Very kind flight attendant service. Food & beverages were very good. Landing a bit hard but on time.

✅ Trip Verified | Tokyo to Shanghai. An excellent experience. The variety of choices in the meal and high-level customer service highlight the air experience. The cabin crew were polite and caring. The only thing that need to be improved is the softness and comfort of seats.

✅ Trip Verified | Adelaide to Changzhou via Guangzhou. The trip was very pleasant. At the time of check-in, I was allowed to checked 46kg, and the staff arranged baggage check-in for me as I have half luggage collected in Guangzhou and half collected at the final destination. The entertainment on board was updated, cabin service was fantastic. They were all careful and offered a kids activity bag for my boy. The food could be improved as the rice was a little bit dry. Fantastic service was provided by the Transfer staff in Guangzhou. We were glad to be offered a complementary accommodation when transferring in Guangzhou.

✅ Trip Verified | London to Sydney return via Guangzhou. I had been a little anxious but I ended up very impressed. The website is truly dreadful and we battled with it. However we were able to preselect seats. This is free for some seats and many of the other seats are available for a nominal fee. Online checkin was a bit glitchy but there is a dedicated online checkin line at the airport and because people don't seem to use online checkin, on each occasion it allowed us to completely avoided queuing. The baggage allowance in Economy is 2 x 23kg bags. All four flights left on time. The flight schedules were great and far better on the kangaroo route than BA or QF. I chose daylight flights on all sectors (except London - Guangzhou). China Southern give you a free transit hotel if your flight involves a transit stop of more than eight hours. This worked well and broke up the return flight when we weren't actually staying in Guangzhou, although it's worth noting that it's not a particularly quick process. You first need to get a transit visa (which involves plenty of hanging around) and then go to a desk in the arrivals hall where you can choose your hotel. You then wait to be escorted to a bus which will take you to the hotel. It took more than two hours from arrival to get to my room and the hotel wanted to put me on a return bus 3.5 hrs before the flight left. I pushed that back by half an hour but still, given my transit was 16 hrs it was fine. An 8 hr transit wouldn't give you much time in the hotel! As for the flights, there was plenty of legroom, particularly on the 787. Service was a little robotic (few smiles) but very efficient and consistent. Two hot meals were served on each sector and the crew had (uninspiring) snacks if you asked for them between meals. Drinks options were limited (few people seemed to be drinking alcohol and they kept running out of Diet Coke). The IFE system was the best I have seen and there was enough content, albeit not as much in English as, say, on BA. A minor gripe - they insist on closing the windows on daylight flights. It didn't matter on the 787 as you can still see out and unlike other airlines they don't lock the windows in the dark position, but on the A330 it was a pain. My conclusion? I worked for BA for many years, latterly working with their inflight product. CZ was in general far, far better in economy than BA. Service is very consistent, relatively generous and at £400 cheaper than BA, it was a complete no brainer.