"excellent service of the staff"
W Xu (China)
✅ Trip Verified | Thank you to the staff of China Southern Airlines. I flew to Seoul today. During the boarding I felt the excellent service of the staff. The boarding gate staff adhered to the epidemic prevention requirements and let each passenger stand one meter apart in the boarding queue.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Seoul |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"trip was comfortable and easy"
Shuming Yang (China)
✅ Trip Verified | It was the first time I went abroad and I felt extremely nervous. While waiting at the waiting hall in Guangzhou Baiyun Airport the staff named Zhimei Liu helped me. With her help, my trip was comfortable and easy.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Amsterdam |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I want to say thank you again"
C Fan (United Kingdom)
✅ Trip Verified | The service of one Check-In Counter Manager from China Southern Airlines was outstanding. UK government requires all passengers to have the negative covid test certificate prior boarding. Due to my carelessness, I overlooked the requirement that it needs to be translated into one of the 3 languages (English, Spanish or French). When I showed up in the airport counter at 8pm on Thur night (8/4/21), they told me I couldn't fly. The issue is that I have already booked everything in the UK for the quarantine requirements, such as covid tests and government forms and notify the quarantine location and isolation period. It will be a logistic nightmare to rebook everything, not to say I have to pay for everything again! Feeling hopeless and pressure to step aside for other passengers, I approached the counter manager who was very kind and understanding. He asked around to see if possible to fly with the Covid Test certificate in Chinese. To no avail, it's not possible. He told me there are translation companies which can do urgent translation services. I told him that I am not a local and have no clue where to find these companies. He helped me find a translation company, communicated with them and told them what it's required by the airline and the UK Immigration. Then he told me where to print it out in the airport once I received the translated certificate. This type of service I would called it "Above and Beyond" any customer's expectation. We are all living in a fast pace society, and quite often brush away others when they needed help unconsciously. Sometimes we really need to take time to appreciate other's kindness. To Li Changlong I want to say thank you again; you saved my day.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Amsterdam |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very impressed by the crew"
N Tan (Canada)
✅ Trip Verified |
Back to China with my 80-year-old grandma. I am very impressed by the crew of China Southern Airlines and the staff of Guangzhou International Ground Service to be able to return home safely during this difficult period. Whether we are on the plane or before takeoff, and after landing, we are very careful about my grandma and my condition. Next time I will continue to choose to return to Toronto in Guangzhou and choose China Southern Airlines.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Guangzhou |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew are very friendly"
N Xu (China)
✅ Trip Verified | The flight is good overall, cabin crew are very friendly and the food for the economy class is good enough during the pandemic. I forgot my baggage in the custom control area when I did the COVID test. The ground staff at Guangzhou help me to contact with the custom officer and airside staff to help me take my baggage back. Thank you so much for the help.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to Guangzhou |
| Date Flown | March 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"taken care of by the flight attendants"
Shuqiao Li (China)
✅ Trip Verified | I brought my 83 year old mother back to China, and I was taken care of by the flight attendants and ground staff during the journey. When we checked in in LA, the staff initiative asked whether we need wheelchair assistance. During the flight the stewardesses helped us every time she went to the toilet. When we arrived in Guangzhou, the staff came forward to help us both and took my mother and me to the bus station without any problems
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Guangzhou |
| Date Flown | March 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very grateful to the employees"
Lijuan Wang (United States)
✅ Trip Verified | I am very grateful to the employees of China Southern Airlines. My father is 80 years old and suffers from Alzheimer's disease, so I am very nervous on this journey. However, when I arrived at Guangzhou Airport, we were very lucky to have the kind help from the ground staff of China Southern Airlines. They helped me find my luggage, successfully passed the virus test, and successfully reached the hotel. Without their help, I really don't know what to do. I would like to thank the team.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to GuangZhou |
| Date Flown | February 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"ground service was excellent"
I Lu (United States)
✅ Trip Verified | Nice experience with flying China Southern Airlines. I flew with my little baby and 5 luggages. It's difficult for me to pass the custom and immigration. The Staff helped me a lot, taking care of my baby, carried my luggage until the shuttle bus arrived. The ground service was excellent and it is worth to fly with business class.
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Los Angela to Guangzhou |
| Date Flown | March 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"problem was handled very quickly"
G Xu (China)
✅ Trip Verified | When I was waiting for the flight this morning, I forgot to wear disposable gloves. The lady who checked the ticket of China Southern Airlines came over to help me find the national certificate. When I asked if she could give me a pair of gloves, colleagues brought me double gloves. The staff of China Southern Airlines have been soothing my emotions. The staff who checked the ticket said that they would provide me with more later. In short, the problem was handled very quickly and meticulously. I am also sorry for the unnecessary trouble to the staff. 今天早晨候机的时候情绪比较激动，也忘记了戴一次性手套，南航验票的小姐姐很热心的过来帮我找出国证件，然后我询问能否给我一双手套时，也很快叫她其他同事帮我带了双手套过来，今天情绪很不稳定，南航的工作人员也一直舒缓我的情绪，我一直担心出国后不好回国的问题，验票的姐姐说后期再给我提供更多的新消息并且也叫我落地后给她报声平安。总之处理问题非常迅速，细致，我也很抱歉给工作人员添了不必要的麻烦。
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Kuala Lumpur |
| Date Flown | March 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The service is really great"
Y Chan (China)
✅ Trip Verified | The service provided by China Southern Airlines is fantastic, I flew alone with the baby. Upon departure from the aircraft, China Southern Airlines provides pick-up service at the door of the stroller compartment, the staff helped me assemble the stroller and claim my baggage, The service is really great.
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Los Angeles to Guangzhou |
| Date Flown | January 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
