"the seat was too narrow"
Ying Yue (Australia)
✅ Trip Verified | Melbourne to Moscow, via Guangzhou. Flights were full during the Chinese New Year holiday season, and flight attendants onboard were friendly and patient. Lots of passengers blocking the transit section in Guangzhou Baiyun Airport, it was a little insufficient, hope they can have more paths available during busy hours. Overall it's a pretty good, love the food but the seat was too narrow.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Moscow via Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"consider less transit next time"
Xie Ran (Australia)
✅ Trip Verified | London to Perth via Guangzhou. It's a long journey this time, since I got one more stop in Wuhan between London and Guangzhou. The transit was very smooth. The food was good on the flight from Guangzhou, but from London had great afternoon tea refreshments. Free accommodation and shuttle service in Guangzhou while transiting, which was nice. Great experience, but I would more likely to consider less transit next time.
| Aircraft | Boeing 787 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London to Perth via Wuhan & Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was excellent"
Pei Hsuan Lim (United Kingdom)
✅ Trip Verified | Beijing to London via Sanya. At Check-in at Beijing the staff did their best to comply with your request. Everything was dealt with in a orderly way, keeping the customers informed of boarding progress. This was my first time flying from Beijing to London with a transit at Sanya Airport. At Sanya the Domestic and International terminals are within walking distance of each other. The flight from Sanya to London was not full, but service was excellent and cabin crew had nice smiles.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to London via Sanya |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"team leader was wonderful"
F Stanson (Australia)
✅ Trip Verified | Melbourne to Beijing via Guangzhou in May 2019. The connecting flight from Beijing to Guangzhou was delayed which has caused me missed my flight from Guangzhou back to Melbourne. The team leader on the Beijing to GuangZhou flight was wonderful and made sure that everything worked well for me. She talked to the ground staff at GuangZhou airport and ensure that I stayed at the nearby hotel for my early morning connection flight. Ground staff at Baiyun airport, please treat your long term Business Class passengers with respect. Hopefully, next time if I need to have another unexpected overnight stay due delayed flight, please arrange a nice room at Pullman hotel rather than trying push me to a 3-star hotel and 30 minutes away from the airport.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Melbourne to Beijing via Guangzhou |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Staff was helpful and efficient"
Y Xu (China)
✅ Trip Verified | Wuhan to Rome on 11th Jan. The seat was with pillow and blanket, a TV so can enjoy the movies and so on. After take-off we got a meal and before landing another one. For me it's totally fine as we also brought lots of snack with us. My husband had some red wine and said it's good. There was no WIFI onboard which was a little pity. Staff was helpful and efficient. Thanks to them for helping me to find my AirPods. After this long flight we finally landed at Rome to start our holiday in Rome and it's a really good start.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to Rome |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experience wasn't good"
S Lim (United States)
✅ Trip Verified | Dalian to Los Angeles via Guangzhou on 1st January. My experience wasn't good. Check-in was fine, the cabin service, selection of movies and seats were so so. No English subtitles for Chinese films and crew speak excellent English for an Asian carrier. I ordered a special low fat meal and received an icicle salad, unrecognizable jello, earthy tomatoes and bland vegetable meal. I know airline meals aren't meant to be the best, but there was no creativity to the meals. The positive to this airline is that it got me to my destination in one piece, but for the price I paid and being a 4 star airline, it was unfortunately a let down.
| Aircraft | A320 / A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dalian to Los Angeles via Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a delightful travel"
Stella Zhu (United States)
✅ Trip Verified | New York to Wuhan. This flight was a delightful travel. The flight was long especial with a child. However, the crew was professional and made me comfortable. I think they are a little understaffed, they managed the situation in well condition.
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | New York to Wuhan |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"asked me to open my luggage"
Inu Upadhyaya (Australia)
✅ Trip Verified | Kathmandu to Melbourne via Guangzhou on 29 December. First off all they tend to help as I was holding my baby girl (8 months) and was traveling alone, they asked me to open my luggage to take out camera and battery and at the same time they notice that I was carrying my neck less (chadke tilarhi in Nepali) in same luggage. I thought would be easy to travel not carrying any hand carry bag with small baby. But unfortunately, they broke the lock, teared the luggage and removed the neck les . I came to know it only after reaching home in Melbourne. T
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Kathmandu to Melbourne via Guangzhou |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"experience is very good"
Lingwu Zeng (China)
✅ Trip Verified | Guangzhou to Sydney. First experience of First Class with China Southern Airlines which is still available on the A380. The experience is very good, seats are comfortable and spacious. The broadcast reminders are also very clear. The meal was great and highly recommended.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Guangzhou to Sydney |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"A330 was more comfortable"
Xiang Li (Australia)
✅ Trip Verified | London to Perth via Guangzhou in business class. The Boeing 787 from London to Guangzhou, had a narrow cabin, but the seats lie flat, which was fine. The service of the flight attendants were friendly. Transfer in Guangzhou was smooth, the luggage didn’t have to be picked up in transit. The flight from Guangzhou to Perth was an A330. The cabin was more comfortable with spacious seating and wifi. China Southern is expected to provide a consistent international flight experience.
| Aircraft | Boeing 787 / A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Perth via Guangzhou |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
