"a very comfortable feeling"
Q Zhu (China)
✅ Trip Verified | Guangzhou to Adelaide. This flight is the most satisfied that I took this year. The cabin crew are warm and earnest. The food on the flight is delicious. The whole trip gave me a very comfortable feeling. Thank you for the excellent service.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Adelaide |
| Date Flown | October 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Highly recommend"
Amy Lei (Australia)
✅ Trip Verified | Travelled with my toddler son from Melbourne to Rome via Guangzhou. Melbourne to Guangzhou the flight attendants kept asking me what I need, and helped me with the formula for my son and taking care of him when I went to use the lavatory. My stroller was checked and tagged to Rome, so I got a little preoccupied during the transit. A ground staff took my luggage for me, lead us to the transit counter and got the formalities done pretty quick. The food onboard was ok, I wasn’t really hungry. Inflight WiFi was available from Melbourne to Guangzhou, but wasn’t on my second flight. I hope they can make it work on every flight, since it’s a good way to kill time. Thanks to all the nice people who helped me along the way. Highly recommend.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Rome via Guangzhou |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I enjoyed both flights"
Yu-Hsiu Chang (Taiwan)
✅ Trip Verified | Taipei to Shanghai Pudong and return. Flight attendants are nice and helpful. The meals were delicious and fresh. The seats are comfortable. I enjoyed both flights.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Taipei to Shanghai Pudong |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very unpleasant journey"
S Denika (Australia)
✅ Trip Verified | I experienced a very unpleasant journey from Guangzhou to Melbourne (QF330 on 28 September) with very unhelpful staff. I was carrying my 8 moth old baby on my lap for nine hours and the staff didn’t bother to help me to even buckle my infant seat belt. When I asked for water the girl refused twice saying we are not open yet. I have no idea what are they waiting to open when every other airline will serve water any time we ask. Staff cannot speak basic English to me. My food was tasteless. I would like to suggest to include their pay for the infant bassinet in advanced policy (that other airline provides without charging money) when purchasing the ticket.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"crew enlightened my trip"
Chi Liu (China)
✅ Trip Verified | Vancouver to Guangzhou I was in Economy class and the traveler next to me kept bothering me during the beginning of the flight. When I report the issue to crew, they helped me switch seat. When I asked for extra meal, they offer me a full plate. The crew enlightened my trip and I am looking forward to fly with them again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to Guangzhou |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"price of my ticket was a great deal"
Kate Liu (Australia)
✅ Trip Verified | Singapore to Melbourne via Guangzhou. I booked special meal (only fruit) online. My meal onboard was delicious but I still felt hungry after I finished. A nice attendant brought me more fruit and salad. The seat was ok, it got pretty decent leg room, but the cushion towards my neck was kinda firm. WiFi was available, but I thought it was a waste of mileage, so I chose to watch a movie to kill time. The price of my ticket was a great deal.
| Aircraft | Boeing 737 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Melbourne via Guangzhou |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin service was excellent"
1 reviews Pengyi Lyu (China)
✅ Trip Verified | Wuhan to London. The cabin service was excellent and friendly. The seats are fine because of the footrest and headrest. But the entertainment system is too outdated. The touchscreen is not sensitive and accurate. And the map gives too little information that interests aviation enthusiasts. But there are many films available. The Boeing 788's entertainment system needs to be updated, both in hardware and software. Oh and wifi.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to London |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"was a very satisfactory flight"
1 reviews Wu Xiuyu (Australia)
✅ Trip Verified | Melbourne to Guangzhou. The cabin environment is clean and quality service and friendly service of stewardesses make me feel very comfortable. The staff gave great help to a mother who was alone with the child. Diet advice. Chicken and rice are a little salty. In short, it was a very satisfactory flight.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Melbourne to Guangzhou |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Chen Yi (Australia)
✅ Trip Verified | Melbourne to Nha Trang via Guangzhou. Melbourne to Guangzhou, was on an A330. Though the seat cushion was a little bit too firm, I had a good rest. In-flight W-Fi was available but application needed prior departure. So I spent quite some time on movies. It was a good collection. Flight attendants were patient and friendly. They served warm pork bum and noodles between two meals. It was a nice transit in Guangzhou Baiyun Airport. It was a great experience flying with China Southern.
| Aircraft | A330/B737 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Nah Trang via Guangzhou |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service is kind and warm hearted"
Yao Wei (China)
✅ Trip Verified | Amsterdam to Beijing. I order the special meal from the APP of China Southern Airlines, after 20 mins of departure, the staff took the food that I order to me. Other cabin service is good which includes providing the hot towel, the comfortable cabin, entertainment equipment and so on. I would thank the crew whose service is kind and warm hearted!
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Amsterdam to Beijing |
| Date Flown | September 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
