"meal service is great"
1 reviews Pan Shaoru (Canada)
✅ Trip Verified | Jieyang To Vancouver via Guangzhou. Guangzhou to Vancouver was a new Boeing 787-9 which is more space and more smooth on Business Class. To compare with the old 787-8 they use before, passenger could have a mini locker behind their shoulder. It could help me to put my cell phone and charger inside and not let these to slide down inside the seats. The business seats is more roomy than the old 787-8, when I put the bed 180 degree flat, I could deeply sleep. The cabin attendant could speak a fluent English on my flight , but the business only have two cabin attendants and one purser for this long overseas flight, so I recommend China southern to add one more business class cabin attendant to make the service more efficient. The inflight meal service is great, cabin attendant could show me a lot selection of wine and other drinks to make decision.
| Aircraft | B787-9 |
| Type Of Traveller | Family Leisure |
| Cabin Flown | Business Class |
| Route | Jieyang To Vancouver via Guangzhou |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"impressed with quality of service"
1 reviews A Jariv (United States)
✅ Trip Verified | New York to Busan via Guangzhou. I was impressed with the quality of service, comfort of the seat, and the quality of the food. Entertainment was not bad either. The slipper given in premium economy was a nice touch.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Cabin Flown | Premium Economy |
| Route | New York to Busan via Guangzhou |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"nice journey in general"
Zhang Wei Ye (China)
✅ Trip Verified | Nha Trang to New York via Guangzhou. Transfer at Guangzhou simple and clear. Boeing 777 from Guangzhou to NYC was very nice with spacious seats in business class, meanwhile children were very happy to enjoy the IFE, and had good rest too. I liked the food, such as beef soup noodle and hot pot rice. Patient and efficient flight attendants. Just a pity no WiFi was provided during the trip. A nice journey in general.
| Aircraft | Boeing 737 / 777 |
| Type Of Traveller | Family Leisure |
| Cabin Flown | Business Class |
| Route | Nha Trang to New York via Guangzhou |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no WiFi service yet "
Lin Wang (Australia)
✅ Trip Verified | Beijing to Brisbane via Guangzhou business class trip. I would like to express my gratitude appreciation to the wonderful cabin crew for their great service during the flight. I travelled with my 5 years old son and both of us have been looked after very well. My biggest complaint about this flight is that there is no WiFi service yet the entertainment program is limited compared with some airlines so it is a bit boring to kill the time.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Cabin Flown | Business Class |
| Route | Beijing to Brisbane via Guangzhou |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"clean and comfortable enough"
Chengcheng Tang (China)
✅ Trip Verified | Flight from Chongqing to Phuket was fine, left fairly on time, decent leg room. Only problem was the plane was freezing! Good selection of meal and drinks available. Normal airline prices. Staff were friendly and got to work serving drinks etc quickly. Plane was clean and comfortable enough for my flight. Anymore and the padding on my seat wouldn't of supported me much longer. It was a bit hard.
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | Chongqing to Phuket |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"It was still a good trip"
Li Ping (Australia)
✅ Trip Verified | Bangkok to Melbourne via Guangzhou. Boeing 737 from Bangkok to Guangzhou, not a big plane but my children were very happy with the company of fly attendants. We were in a rush during transfer, finally caught up thanks to the help from ground team, they carried my luggage. Night flight for the second route, the hostess prepared one more pillow and blanket for my children, truly appreciated. I don’t like the hard seat in economy class or the food provided, hope they could provide more choices of food in future. It was still a good trip in brief, thanks again to all the crew who gave me help.
| Aircraft | Boeing 737 / A330 |
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Bangkok to Melbourne via Guangzhou |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attendants are courteous"
8 reviews Tshung Ching Tay (Malaysia)
✅ Trip Verified | Xi'an to Guangzhou. Queues at check in counter was modest. A321-200 Neo is relatively new. The cabin has been configured into 3 class layout, ie Business, Economy Premium and Economy Class. The cabin was not equipped with CS mobile app, thus in flight entertainment is only from the drop down LED screen. The attendants are courteous and friendly. I requested for a seat at the emergency row, a briefing was done prior to the doors being closed. Beverages was served approximately half an hour after departure which was followed by dinner. Two choices of meal are available - rice and noodles. The cabin crew returned for another round of beverages while dining. Snack boxes were collected after that. Thanks to the professionalism of the cabin crew.
| Aircraft | A321-200 Neo |
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | Xi'an to Guangzhou |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experience pleasant and smooth"
8 reviews Tshung Ching Tay (Malaysia)
✅ Trip Verified | Guangzhou to Kota Kinabalu. I arrived at Guangzhou Airport early and was informed that check in only commenced approximately 3.5 hours before departure. I re-approached the check in counter again at around 17:00, seat request on the emergency row was similarly granted. China Southern Airlines is one of the major operator of the new Terminal 2. Boarding call for this flight was made approximately 50 minutes prior to the schedule departure. The Boeing 737-800 is not equipped with CS mobile apps, in flight entertainment is only possible from the drop down LCD. Cabin crew are well trained. Flight departed 15 minutes behind schedule. Cabin service commenced approximately 20 minutes after take off, beverages followed by meals. The standard of in flight meal is slightly higher than domestic flight I previously flown. Overall experience is pleasant and smooth.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | Guangzhou to Kota Kinabalu |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"n flight meal is moderate"
8 reviews Tshung Ching Tay (Malaysia)
✅ Trip Verified | Urumqi to Xi'an. I arrived at Urumqi airport at 730 am early in the morning but found out that there was already long queue for all check in counter which handled China Southern Airlines and Xiamen Airlines flight. I attempted to check in from the kiosk but unsuccessful. There were ground representative assisting passengers with the check in process. Today I am flying to Guangzhou transit at Xi an. The ground staff informed me to queued up at the row which handles Guangzhou flight but was later found out that I ended up at the wrong queue upon reaching the check in counter. As a result of that, I have to re queue at a different row which was assigned for Xian flight. Upon checking in, the ground staff told me that I would have to collect my luggage at the luggage carousel in Xian and walked up to the departure hall to issue my boarding pass to Guangzhou. A similar luggage check in process is required. In short, check in counter is a mess in Urumqi Airport. Boarding commenced approximately 40 minutes before flight departure. I was transferred to the aircraft via an airport shuttle bus. This flight was operated by Boeing 737-800 NG, the cabin is relatively new and equipped with in flight entertainment apps. By connecting to the aircraft WIFI, it automatically re assigned the website for CS apps downloading. The choice of movies, music etc is rather limited, though suffice for short flight. Every seat is assigned with socket which makes charging convenient. Cabin crew are kind and helpful. In flight beverages were served after departure which was followed up by lunch. The standard of the in flight meal is moderate, typically Chinese local dish considering that this is a domestic flight. I believe there are still room of improvement on the in flight catering.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | Urumqi to Xi'an |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"high quality of service"
8 reviews Tshung Ching Tay (Malaysia)
✅ Trip Verified | Beijing to Urumqi operated by Boeing 787-8. I was greeted by the ground staff upon arrival from my earlier flight from Guangzhou who re issued my boarding pass and lead me to my boarding gate. Boarding call for this flight was made an earlier prior to the original flight departure. A shuttle which transferred me to the aircraft as it was parked outside without aero bridges. The boarding was smooth and quick. I was greeted warmly by the cabin crew upon boarding. Towel, blanket were distributed to passenger while awaiting for clearance for departure. I wish to comment on the personal touch rendered by the flight attendant who came to approached the passenger if we had enjoyed our flight and check if there are any area that they can improve. While we were being updated with the estimated weather in Urumqi, I was reminded to have my jacket ready in order to stay warm upon arrival. I would like acknowledge the high quality of service provided by cabin crew on board. Nonetheless, there are still room for improvement with regards to in flight catering. No question raised on the choice of beverages. Similarly, the in flight entertainment can further be enhanced by adding the number of movies, music and games into the system.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | Beijing to Urumqi |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
