"I asked for refund"
B Rakin (United Kingdom)
✅ Trip Verified | My return flight to London Heathrow was on 1st Feb 2020. I had to change it to 11th Feb to stay longer with my family in China due to Covid-19 and Paid extra for it. 11th Feb direct flight to London was cancelled without informing me, I only knew it when I reached Zhengzhou airport, and when I reached CSA I was told my direct flight has been changed to via Guangzhou, and I have to pay for the hotel stay at night. A week before my flight via Guangzhou I phoned to check whether the flights are cancelled. I was told the flights were cancelled, and I should wait until June or take refund. My visa was expiring so I asked for refund. I was told I will be refunded within 10 working days. Waited for over a month and then I got a call saying we will not be paying you the amount we promised earlier, and we will be pay you less. I had to pay more to travel with another airline.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Zhengzhou to London |
| Date Flown | November 2019 |
| Value For Money | 12345 |
| Recommended | no |
"the service was satisfying"
Yangzi Hu (China)
Not Verified | Frankfurt to Changsha in January 2020. Overall the service was satisfying. Plus it was in the early stage of the virus outbreak, the airline and cabin crew took special measures to provide safety and protections, which was reassuring and much needed. Thanks to all cabin crew members who made great effort looking for a lost item and continued helping even days after our arrival. Appreciated!
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Frankfurt to Changsha |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"great service onboard"
Yu Jialu (Australia)
✅ Trip Verified | Melbourne to Bangkok via Guangzhou. From Melbourne to Guangzhou, I was on an A330. The plane was nice, nice seats and decent leg-room, and crew was helpful and professional, but I didn't like the food onboard, and preferred anything in the airport lounge over those two meals I had onboard. The transit was pretty smooth in Guangzhou. I was happy about the layover by the airport. The airline arranged hotel for all passengers with long transit hour. Next flight was on time. The aircraft was an old Boeing 737, nothing either exciting about it, but I appreciate the great service onboard. Overall It was a nice flight.
| Aircraft | A330 / Boeing 737 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Bangkok via Guangzhou |
| Date Flown | February 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin should be refurbished a bit"
L Wójcik (Poland)
✅ Trip Verified | Single 2 hour flight from Taipei to Guangzhou. Flight was on time with orderly boarding. Great that widebody aircraft with comfy seats was used on short journey. Nevertheless, the cabin should be refurbished a bit - broken armrest, neighbour's IFE broken. IFE was average. I appreciate also that complimentary snack & drink service was offered. But this could be skipped considering awful quality of food and limited drink variety. The crew was generaly polite.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Taipei to Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"My food was terrible"
Abhijit Banerjee (Canada)
✅ Trip Verified | Vancouver to Delhi via Guangzhou on 29 January. The aircraft was clean and the check-in or boarding process was not very uncomfortable. The leg room was enormous on both legs of our journey. The in-flight entertainment system was responsive and content was adequate. There was no politeness in the crew to me. Asking for just some water to drink no was seemingly an irritant. My food was terrible even the special meal requested for my daughter was unpleasant. No headphones given out on either legs. The fear of coronavirus is not unfounded but either give away cheap earbuds to avoid contamination or inform the customers beforehand so that we can be prepared. The last leg between Guangzhou and Delhi had multiple announcements made about a health verification form that will be handed out by cabin crew to fill. But nothing was ever given and upon asking, the response was a cold 'we don't have any forms' from the members. We have our return journey on the same airline and just the thought of it has become dreadful .
| Aircraft | Boeing 787-9 / A330-300 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to Delhi via Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Service on flight was exceptional"
1 reviews Seamus Curran (Australia)
✅ Trip Verified | Melbourne via Guangzhou to New York JFK. Great flight. Service on flight was exceptional. Clean cabin. Aircraft was on time and arrived early in Guangzhou and on-time at JFK. The seating is spacious and very comfortable. Food was good. transit in Guangzhou was a bit of walk and you need to go through security even though you a in transit. we had 1.5 hours between flights at Guangzhou and it take about 40/50 mins to clear screening and get to the next gate for connecting flights. Entertainment system is ok, have seen better. Price was a lot less than other airlines offered.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Melbourne via Guangzhou to New York |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the seat was too narrow"
Ying Yue (Australia)
✅ Trip Verified | Melbourne to Moscow, via Guangzhou. Flights were full during the Chinese New Year holiday season, and flight attendants onboard were friendly and patient. Lots of passengers blocking the transit section in Guangzhou Baiyun Airport, it was a little insufficient, hope they can have more paths available during busy hours. Overall it's a pretty good, love the food but the seat was too narrow.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Moscow via Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"consider less transit next time"
Xie Ran (Australia)
✅ Trip Verified | London to Perth via Guangzhou. It's a long journey this time, since I got one more stop in Wuhan between London and Guangzhou. The transit was very smooth. The food was good on the flight from Guangzhou, but from London had great afternoon tea refreshments. Free accommodation and shuttle service in Guangzhou while transiting, which was nice. Great experience, but I would more likely to consider less transit next time.
| Aircraft | Boeing 787 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London to Perth via Wuhan & Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was excellent"
Pei Hsuan Lim (United Kingdom)
✅ Trip Verified | Beijing to London via Sanya. At Check-in at Beijing the staff did their best to comply with your request. Everything was dealt with in a orderly way, keeping the customers informed of boarding progress. This was my first time flying from Beijing to London with a transit at Sanya Airport. At Sanya the Domestic and International terminals are within walking distance of each other. The flight from Sanya to London was not full, but service was excellent and cabin crew had nice smiles.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to London via Sanya |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"team leader was wonderful"
F Stanson (Australia)
✅ Trip Verified | Melbourne to Beijing via Guangzhou in May 2019. The connecting flight from Beijing to Guangzhou was delayed which has caused me missed my flight from Guangzhou back to Melbourne. The team leader on the Beijing to GuangZhou flight was wonderful and made sure that everything worked well for me. She talked to the ground staff at GuangZhou airport and ensure that I stayed at the nearby hotel for my early morning connection flight. Ground staff at Baiyun airport, please treat your long term Business Class passengers with respect. Hopefully, next time if I need to have another unexpected overnight stay due delayed flight, please arrange a nice room at Pullman hotel rather than trying push me to a 3-star hotel and 30 minutes away from the airport.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Melbourne to Beijing via Guangzhou |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
