✅ Trip Verified
| Kuala Lumpur to Toronto via Shanghai. Absolute worst. Booked a flight with China Eastern for May 16th (Kuala Lumpur 2a.m. To Shanghai arr 7:30a.m./Shanghai midday to Toronto 2:25pm. That same day). I then booked a independent ticket to my final destination Montreal couple hours after my planned arrival in Toronto. After couple weeks, get an email that the airline has modified my itinerary. My flight from Shanghai to Toronto remained the same, but my flight from Kuala Lumpur departs at 4p.m. And land in shanghai at 10:30pm. How am I suppose to then leave from Shanghai at midday if I only arrive hours later. Obviously I can’t. Trying to contact the airline is the worst, no email address, totally useless on Messenger, several phone number for HotLine. Unfortunately, they keep you on hold for ever and if you luckily Finally get to talk to someone, they just hang up on you. It is a rather stressing process, and costly as having to pay for all these minutes of International calls while oversea. Luckily for me, I booked through an agency which finally managed to get me on a flight a day earlier which would get me to destination. I tried still to contact the airline has they usually would have to accommodate me for the now 27 wait I have in Toronto, but they refused to do so. Even worst, they did not even apologize for the inconvenience and extra cost this is causing me. They were also denying they changed the flight at first, trying to blame the agency, telling me I should had ask for support while on layover in shanghai, etc. She finally admitted the first flight I was booked on had been cancelled,etc. Still no kind of compensation, no apologies. i had tried contacting the airline for more than 6 weeks by now, which I had proof of. For the flight experience it is not terrible but pretty average. The flight attendant were not helping people store their luggage in the overhead compartment, so boarding was a bit chaotic. Also many customer were too short to access these compartments. Seat area is spacious, thank God on a 14 hrs flight. Flight entertainment offers an average and limited selection. Flight attendant were not rude, but not really friendly or helpful. They did not respond to the service button request. We got served two meals and a snack on a 14 hrs flight. The snack was a tuna sandwich (quite hard and dry), since I don’t like fish, I asked if there was another option. The flight attendant told me next meal is at midnight. Next meal was awful, plane food is not usually that exciting, but this I could literally not keep in my mouth. Sides are really light too so can’t rely on that to fill up. Luckily they serve butter and bread so I just asked for extra. They ran out of many drinks option. On a 14 hrs flight, not being able to get any other juice than orange, or no wine available from mid flight is pretty lame. This is my first time ever writing a review for an airline, and I fly quite frequently. I have use low cost airline which offer better customer service than this. I live on undeveloped islands in Cambodia, I am not a princess nor fussy. But this was a truly frustrating experience. So much stress for weeks not knowing if I would have to buy a different flight myself and loose money. I had confirmation from agency that my flight was changed, but on airline website, no departure info was available after the modification. It only showed my return details. So until I checked in and got my boarding pass, I still wasn’t sure I was truly booked in.