✅ Trip Verified
| Vancouver to Kathmandu via Nanjing, Kunming. Awful experience with this airline - their flight combinations seem to be purposefully set so that they are just over the 24hr limit for a transit visa (most are 24.5 hours, how does that not look suspicious?). I was denied boarding/check-in due to my transit time in China being too long, despite looking into it, and the Chinese Embassy website and airline websites being very deceiving and unclear about this. My understanding was I could get a 72-hour transit visa given my transit cities, and nowhere does it explicitly say you can't have multiple cities to get a 72-hour transit visa, only one, so I was declined from boarding and lost hundreds of dollars to this airline. It seems they purposefully set you up for failure with *just barely* too long transit times in China - can't even imagine how much money they must make from setting people up for this mistake, and I did my research, but even the embassy website is unclear. They are completely unhelpful and impossible to understand if you call in. Half of the time they didn't pick up, and otherwise, they are completely unhelpful and rude if they do pick up at any of the support numbers (although some were out of service since 2017). If you don't speak Chinese, there's even less hope. Flight prices definitely reflect the service., but after traveling around the world, I have never been met with such ridiculously awful service from an airline. So disappointed and frustrated - this shouldn't be allowed to gOuge customers due to them offering flights with transit time just barely too long - but at the end of the day, the finger is strategically pointed at the customer and they make thousands of extra dollars in cancellation and rebooking fees. Completely unacceptable.