| Paris to Sydney via Shanghai. By far, the rudest and most unprofessional experience I have ever encountered with airline and customs staff! I used the bathroom when we boarded the plane, only to find that the toilet was dirty and there was no hand soap to use! This was before take-off on an 10-12 hour international flight. The staff were extremely rude and unhelpful. I have no idea how or why they are even in this industry at all. When my partner politely asked for a glass of water, the air hostess rolled her eyes at him, let out a huge sigh and pulled a face like it was the most inconvenient thing to be asked. Another hostess had an almost identical reaction when a woman asked for another blanket. The food was reminiscent of the really old, bad airline food of yesteryear. Also, the food was very few and far between. We went 8 hours without food at one stage. I asked for a snack at this point, & was told there were no snacks or anything to offer. Before the first trolley run of drinks even reached our row, all wine and beer on the plane had ran out. This was less than 1 hour into a 10-12 hour international flight. How can they run out of beer & wine?? When I asked this, the hostess held up 1 single bottle of red wine & said “it’s gone” and then kept pushing the trolley by us. We were shocked. The earphones provided allow zero sound to come through from the movie, so we didn’t end up watching anything at all, because it was impossible to hear any sound. The airport staff at customs were extremely rude and unhelpful also. When I tried to ask questions, I was ignored. My partner had to get angry and insistent before anyone would Listen or assist us. I had one female customs staff member scowl at me the entire time I stood in front of her. The other 2 females on the customs gate sat on their mobile phones whist the info was loading on their computers and then again between passengers. I strongly advise Westerners not to bother with this company and just pay the extra for an airline that will be respectful of all people and cultures, and also one that adheres to general hygiene standards and customer service standards.