China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 696 reviews
5/10
3 star Skytrax Rating
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7/10

China Eastern Airlines customer review

(United States)

Beijing-Kunming-Lijiang return. Delays here and there but bearable (most due to weather conditions). Planes look outdated. Ok service pretty bad food an average airline for travel.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Hong Kong)

Shanghai to Okinawa. Flight delayed because of a typhoon. On A300-600R the leg room in Y class is great. The Japanese style dinner is good especially the fish rice. Crew are nice and polite. The service you get exceeds what you pay.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(United States)

Chengdu-Henszhou. Nice airline. Hot food okay 2 servings of drinks. Attendants were nice. Reasonable flight.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Australia)

Sydney to Shanghai and on to New Delhi. Sydney-Shanghai flight was surprisingly great after reading some of the reviews. I requested and had an exit seat requested vegetarian meals and it arrived on all sectors without any issues. The seats were comfortable and even offered power outlets for laptops in economy seats! Movie selection was limited. Shanghai - Delhi sector had older planes and no power in the seats and we managed to get exit row seats again and food as ordered. Drinks menu was limited to Chinese beer and french red wines - which was OK.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Indonesia)

DPS-HGZ. Seat was comfortable meal was okay. FA's were polite and helpful nice flight with China Eastern.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(Singapore)

My wife and I flew China Eastern Airlines from Singapore to Kunming return. The onward flight was delayed by 1 hr. Inside the flight it was a standard A320 seating arrangement. The crew members were nice and warm. The food was generic and nothing much to talk about. There was no AVOD. The return flight was on time. Crew members again were nice and welcoming. The flight was relatively new and clean. Overall it was a good and safe experience. And of course it is value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Canada)

I was in China for 5 months for a work stint and flew China Eastern around once every two weeks. It was the only carrier available for some rural airports. although there seem to be a negative impression on here regarding its service and delays I have to say that during the 10 something flights I took with them not once was my flight delayed or my bags lost. Their seats are pretty cramped and foods are generic. The more important parts was getting to my destination on time and safe.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(China)

Hong Kong-Shanghai Shanghai-Beijing. Both flights delayed the first delay sat for 1hr on the tarmac in Hong Kong while the second was a 2 hr delay due to aircraft change. No information as to reason for the delay or how long we would be waiting. Boarding Shanghai-Beijing was chaos staff seemed to exert little or no control over passengers. Some passengers were on cell phones while we were taxiing to take off. A special meal had been ordered but for some reason was given fruit as my meal. China Eastern has a long way to go they need to learn to focus on staff training.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

China Eastern Airlines customer review

(Hong Kong)

Hong Kong-Shanghai-New York (JFK) return. At check-in in Hong Kong there was quite a long line with only a handful of agents. However I was still able to clear check-in security and get to the gate 10 mins before boarding. Hong Kong-Shanghai was very comfortable on an A320. Once we arrived at Shanghai we had to go through Chinese customs and back through the metal detectors to transfer. Shanghai-JFK on an A340 was very good. However there was no in-seat entertainment systems and the communal movies that were offered were not very good. In every seat however there is an electrical plug. I saw quite a few passengers plug in iPads and PSPs and such so CEA is allowing you to bring your own entertainment. The food throughout both flights did not offer any non-Chinese food options. On the return flight everything was fine and the food and drink seemed to be of better quality. The flight to Shanghai was about 30 mins late which cut my transfer to HKG close. CEA is good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

China Eastern Airlines customer review

(China)

Shanghai-London and I saw things I had never seen before on the same route like Twinings and wine. Don't know if it is their recent service upgrade. Hope they can keep that up.
Seat TypeBusiness Class
Value For Money 12345
no