China Eastern Airlines

✅ Trip Verified | Check-in at Gatwick Airport was smooth and efficient. The airline uses the No.1 Lounge which is nothing special but with comfortable seating and is Wi-Fi more than adequate. Boarding was done quickly and the cabin crew was super diligent in helping each of the passengers find their seat and stow their baggage. Although the business seats on this 777 were not new they had ample storage space, the flat bed was comfortable and everything worked. The food was well presented but tasted a little bland and the cabin crew were extremely quick in removing trays when passengers had finished. The Wi-Fi on the aircraft was patchy at best and, being Chinese, quite a few sites seem to be blocked. Running a VPN actually made it quicker with no blocked sites. There were a few Western movies but the choice was limited. Loos were spotless. Overall I have no complaints and would happily fly with the airline again.

Not Verified | I like that Recaro seats were used. The seat was very soft and legroom was actually the most I have gotten thus far, even for such a tiny plane like the A320 neo. It was very well kept and modern, and the cabin was spotlessly clean. There was even a meal on the short flight of 1 & 2/3 hours. Excellent experience. However, there was no screens for IFE, but there was a cool magazine that kept me entertained, so yeah. However, there, unfortunately, was a karen or kevin or whatever you call it, on our flight. The crew were very professional.

✅ Trip Verified | China Eastern Airlines customer service has been improved dramatically since before the pandemic of COVID. In economy class, I feel well treated by cabin crew and everyone was so kind and well motivated. I have ordered the vegetarian meal and I was not enjoyed, the the cabin crew brought me nice food to replace. Especially flight MU715 compared to MU716 I flew with this month, the cabin crew did really fantastic job. The only thing I was a bit disappointed is there is very limited option of in-flight entertainment especially in A330-200 which was MU716 flight. But overall, both two aircraft’s had fantastic leg space for a 180cm tall guy.

✅ Trip Verified | "It's ok" would be the best way to summarise my experience with China Eastern on a trip from Frankfurt via Shanghai to Japan and back. The Boeing 777-300 appears reasonably well-kept even though you clearly notice the difference to their fleets newer A350. Food was very unspectacular on all legs except one (where it was quite decent), makes you understand the jokes about airplane food. Entertainment is very limited, only a small selection of movies in English is offered. Staff isn't unfriendly. Only weird thing is that you're asked to remove all headphones 40 minutes before landing already, which is unusual and slightly annoying. Fares were very competitive and about 400€ less than the next comparable offer by another airline. Taking all this into account, China Eastern may be a good choice when looking for a lower-price (but definitely not budget, neither regarding cost nor amenities) option for flying to different Asian countries, but stays behind in their offering compared to the Eastern elite airlines like JAL, Singapore or Asiana.

Not Verified | Diabolical at best. I have travelled budget airlines which has better service and offering. From the time we boarded it was all about what they wont or cannot offer. No soft drinks, only Soda. Food limited. Soft drink menu only tea and coffee, 6.30 flight only one tepid meal. Toilets were dirty. My seat inflight entertainment did not work. Selection was awful. So it might They should not sell business class at full price. I have travelled many a budget flights on business but this was by far the worst. I had to take this return flight as my original flight on a different carrier was full. Made in China at its best

✅ Trip Verified | Solid airline, will fly again. Professional, spoke English, polite, efficient, good value flight. I was scared to fly this airline as I read so many negative views. This is my experience. - I flew from Sydney to Rome - Back from London to Sydney - Could not beat the price for a full service flight I was 10-15mins late for check in for my return flight from London (as my earlier connecting flight was delayed significantly which caused this) and the last two ladies remaining at the check in desk were more than accommodating. I couldn't be grateful enough. Even though they had signed out of the computers, packed up the online check in and closed off the online roll call, the manager asked her co-worker to check if the passenger list had been submitted or if she could open it up and add me - they were unsure if they could if it was submitted. They managed to access the list and added me! They could have easily not helped me too as I was far past the check in time. They told me I had to run for my flight as I might not have made boarding (I literally made it running through security and the airport). I had to sign a waiver that my bag may not arrive on the same flight (it did). My bag was oversized too and I had no issues taking it (kite/golf bag). They accept oversized bag - I recommend booking directly with them (not through a third party website like booking.com like I did, so you can check in in advance, and deal with them directly if you need to change flights) - their food is very mediocre, bring your own if you are fussy, or pay $1k more for the same flight with a Tier 1 airline that serves better food - If you are vegetarian or fussy I would recommend bringing your own food - They serve Chinese food like noodles, rice, veggies and meat, red bean soup ... may be unusual if you have not been exposed to real Asian food - I'd recommend being certain when booking your seats and flight day/time as it may be hard to get a hold with them to confirm anything - Note that the last row of seats do recline, however if you need to change your seats after choosing, go slightly earlier to the airport and request the change when checking in. - The air hosts are lovely and professional. - The economy seats were fine and standard per any aeroplane - Limited Hollywood movies but you will find something. Couldn’t be more grateful for being able to check in to my return flight. For this price would definitely fly again.

✅ Trip Verified | China Eastern really surprised me with this recent flight I took with them. Their business class product is pretty solid and competitive in my opinion. Cabin crew were very hospitable and spoke excellent English. Meals, drinks and snacks were free flowing and quite scrumptious. I had the Asian option and their three course meal didn't disappoint. I was even taken aback by pajamas being an amenity that was offered. There was free wifi too albeit slow. I have a couple of very minor gripes though. First, is my dislike for the slanted seating arrangment which obstructs the feet when in the lie flat position. Next, had to do with their website which is barely functional. I also would of liked a few more film offerings. Nevertheless, I arrived well rested and well fed, so ended up with a completely different outlook of China Eastern for the positive. If they can remedy their website and invest a bit more onto their AVOD system, they would be a force to be reckoned with. I wouldn't hesitate to fly them again!

✅ Trip Verified | China Eastern is a very strange and frustrating airline, and a real world of contradictions. First of all, if you are not a Chinese citizen with an ID card, it is extremely difficult to book, manage, and check-in for flights. When booking you should be aware that the booking system for the app and their website are not linked, so booking on one will immediately preclude you from accessing the reservation on the other. The app's English version is extremely limited in a way the Chinese version is not. At the airport, ground staff's command of English within China is usually limited, but it's functionally the same process as at any other airport, so just do what you always do and you'll get checked-in. I do like that they give you meals on shorter domestic flights. It's nothing extravagant but it's a hot meal and nice to have. Flight crew is kind and their command of English is usually better than the ground staff. Ultimately the frustrating tech issues just barely edge out the more competent parts of the experience.

✅ Trip Verified | A real disappointment, only snacks are given on a 4 hour flight in Business. Only 8 seats so could offer a full meal service. Limited choices of drinks, basically red or white wine, beer or soft drinks.

Not Verified | Without a doubt, the worst company I have ever seen in my life, the staff are unpleasant and with no willingness to help you. I don't know how they can continue working with the terrible service they offer, in my case was with an airline official at the Bangkok airport. If they are not willing to serve their customers, customers who have paid a lot of money for their tickets, let them go do something else. The company moves at the pace of the type of client it has. My opinion for them is 0. I will never fly with this company again, before flying with them again, I will walk.