China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 698 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
2/10

"don't fly this airline"

(South Korea)

Trip Verified | I had an entire back row to myself, my flights were on time and my bag arrived with me. This is where my compliments end. Frankly, I don't really recommend China Eastern unless you don't have any other choice. With being conservative with my criticisms, I'd say its a barely mediocre airline at best. Moreover, MU is really an airline tailored for Chinese people. I based this on the language skills of the crew, food options they serve, and the limited availability of international film choices from their AVOD. The stewardesses kept speaking Chinese to me despite asking to not have Chinese spoken to me since I don't speak it. Additionally, one word for the AVOD system: boring. I flew on the newest A350 and there were only like a dozen movies on offer where most of the choices happened to be Chinese movies. As for the food, it was the worst airline meal I've ever eaten. Ordered a special LFML and the chicken that was served was the stalest and driest chicken to ever enter my mouth causing me to nearly choke. Also, ordering the special meal was a mission as I had to physically go to the airline office while on holiday since there was no way to do so online or over the phone. My advice is, don't fly this airline unless its really cheap and if you do, come prepared with your own snacks, entertainment, etc.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Busan via Shanghai
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"absolute worst experience imaginable"

(Netherlands)

Trip Verified | It was the first and last flight with them. 11-hour trips are always challenging and exhausting, but China Eastern makes it the absolute worst experience imaginable. From leaving you famished for six hours to not having a functional USB outlet to charge your electronics or a simple blanket for the cold. After waiting for food for six hours on the return flight, there was no alternative for a snack; I was forced to eat one of the untranslatable vegetables. After an hour, they served me a chicken sandwich that was out when I first ordered it. The male commissioners were really unfriendly, and it appeared as though we were interfering with their stroll. Additionally, communication has been made considerably tougher by the fact that they don't speak any English. The return flight somehow managed to be worse. Firstly, the check-in agent, who resembled the commissioners without the slightest semblance of professionalism or reluctance. No options, cold food. Again, we had been without food for almost 3 hours when that was all that was left. The commissioners were at least going by and offering water on that particular trip. The poor quality of the company may make any trip miserable. The "stay seated" light was on the entire time on both flights, making it impossible to know whether or not it is safe to stand up. The staff gave a bag of sandwiches at the end of the return flight as though we were on a flixbus bus. The entire journey appeared to have been on a flixbus bus, by the way. The distinction is that they never cost more than 30EUR, as opposed to 1000EUR that I’ve paid to China Eastern. Not related to the flight but with the stopover: In China, the 3-hour stopover was similarly challenging. A hundred individuals were left waiting on the ground for more than an hour by extremely uneducated staff, while a worker slept behind the desk before releasing them to board the next flight through a different gate.
AircraftA350-900 / Boeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to Amsterdam via Shanghai
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"it offers good value for money"

(United Kingdom)

Trip Verified | I was a bit worried about flying with them to Japan, as it was the cheapest option, but was pleasantly surprised. The ground staff were very helpful and the flights left on time. The crew were pretty decent, they were quite laid back but were helpful too, and were kind to an old lady who got sick. The food was nothing special but decent enough and the seats ok - certainly no worse than you get in economy class from more prestigious airlines. You could take two fairly bulky bags into the cabin without any argument, too. The biggest downer was the in-flight entertainment. Very limited choice of rather cheesy movies, so if you fly with them, bring a good book! China Eastern feels quite no frills and very much aimed at Chinese customers, but I'd say it offers good value for money and above average service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Osaka via Shanghai
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"not have words to express how bad it is"

(Germany)

c✅ Trip Verified | I travelled with my two kids business class from Seoul to Beijing. I must say it is the worst lounge i have ever been. To start with the toilet - someone had peed in one of the cabins and it was just left there, no one really bothered to clean it. The staff who was responsible for cleaning was just chatting with her friends. The dirty dishes were around the lounge and again - chatting was much more fun for the personal instead of actually doing their job. The food - there were snacks like crackers, there were also some instant pasta which was left there. There was no wine, bier or any kind of alcohol. There were 5 oranges - thats enough for fruits. No one really bothered if there is still something left for the passengers. All the guests were very quiet but the lady working there and her friends were the most noisy ones. Do not expect a real coffee as well - just take the instant one. I do not have words to express how bad it is.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSeoul to Beijing
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not fly with them"

(Australia)

Not Verified | This is the worst airline, do not fly with them, don’t expect any sort of customer service of any kind. My ear drum ruptured mid flight no one cared, for my connecting I wanted to upgrade to business or premium economy so I called them they said there were seats available and all I would have to do is pay at the boarding desk. The people at said desk refused then on the plane I asked the air host who said it’s full, then proceeded to upgrade the Chinese lady a couple rows away and explained to the people next to her in English which is how I know what happened. They don’t care and everything about them is terrible, so is the airport. There’s no inflight entertainment the games don’t even work it’s like a Ali express tablet has been taped to the chair with stock movies. The food is terrible, they only give you one small cardboard cup of drink.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Sydney via Shanghai
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"flights were very good"

(Australia)

Not Verified | The flights were very good, cabin crew were very nice and helpful but our baggage never turned up. It's six weeks since we returned and we cant contact anyone. At Rome they gave us a file reference number. We made so many calls but no one seems to know where the hell our bag is and some don't even answer your calls.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Rome via Shanghai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"quality of the flights is very low"

(Italy)

Not Verified | 4 flights taken (Rome-Shanghai, Shanghai-Jakarta, Bali-Shanghai, Shanghai-Rome) and 2 of them with at least 1 hour of delay. I am still waiting in Shanghai to take my last flight. Waiting from 1 hour, no news about how much I have to wait. Moreover, the quality of the flights is very low, the airplanes are old and not comfortable.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBali to Roma via Shangai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"The 12.5-hour flight flew by"

(Canada)

Trip Verified | What a pleasant surprise. We were welcomed on board a new B777-300 by a friendly and helpful flight crew. The last five rows of this 3-4-3 seat configuration economy cabin are 2-4-2 - and we lucked out with the 4th row from the back. The 12.5-hour flight flew by. We were worried about being so close to the lavatories, but they were kept spotless the whole flight by an amazing crew. On par with and in many cases exceeding other 3-star airlines, I believe this carrier deserves at least a 3.5 Star.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteShanghai to Paris
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"fresh and airy cabin"

(Canada)

Trip Verified | A pleasant surprise. Contrary to our expectations of an ancient, dirty aircraft with a sad crew, we were welcomed on board, to a fresh and airy cabin by a friendly and helpful flight crew. On par with and in many cases exceeding other 3-star airlines, I believe this carrier deserves to be re-evaluated.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJeju to Shanghai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"still shocked by what happened"

(Australia)

Not Verified | The staff do not let me with the child on the plane. At the airport they gave me a strange explanation for why I can’t fly. I bought the tickets a few days before the flight because there was an emergency and I had to fly urgently. I was shocked by the plane denial. I left the airport, and I started working with the airline to find out what happened. I was promptly replied to my email and promised to give a written explanation of the situation. A month later I've got nothing from them and they ignore my emails. My money were returned with penalties and they don't think they need to apologize or give my full return. I’m still shocked by what happened.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Saint Petersburg via Shanghai
Date FlownJuly 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no