China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 696 reviews
5/10
3 star Skytrax Rating
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1/10

China Eastern Airlines customer review

(New Zealand)

Flew Beijing-Pudong and Macau-Pudong-Bejing. First flight on A330 which was not very full. Seats still a bit cramped and no food served just a very processed drink and I am diabetic! Macau through Pudong-Bejing was on A320 both flights. MU did not listen to my pleas not to check bag all the way through to Beijing and promptly lost it in Shanghai. Flight late and check in at Macau disorganised for a very small airport. Baggage services at Beijing very unhelpful. Would only fly MU again if no alternative.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

China Eastern Airlines customer review

(United States)

JFK-Shanghai. A terrific airline for the price. Comfortable seating. Food as good as any Chinese airline. Generous flight attendants. You should have no hesitation flying this airline.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

China Eastern Airlines customer review

(United States)

China Eastern has got a lot better since I flew with them 3 yrs ago from LAX-PVG. The modern A340-600 aircraft has roomy space compared to other international airlines and my favourite comfortable 2-4-2 seat configuration. They also have power outlets behind each seat which many airlines don't have they have many music channels. The meals are a great amount. The flight attendants are friendly and helpful as on the way to PVG a PAX lost his wallet somewhere and about 3 FA's tried to help him find his wallet for over an hour and they made an announcement too. Shanghai's PVG international airport is very nice and modern and easy to navigate around. I've seen many negative comments and review for China Eastern and don't understand why. But most of them i've noticed come from Westerners and I understand why. The food and culture and drinks with no ice is Chinese culture. It'll be unfamiliar so bring some snacks. I've heard of many situations where they give Lunch vouchers and hotel room for delayed flights.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(Germany)

Frankfurt-Shanghai-Taipei and return. Very basic with no inflight entertainment. No problem as I had books to read movies to watch and music to listen to myself. Unbeatable price. No online check-in but staff very friendly and arranged good seats for me (even when I showed up 1hr ahead of check-in). The ground staff helped my parents at Shanghai airport with transfer flight I really appreciate their assistance as my parents only speak German. Got a beer whenever I asked for it.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(Canada)

YVR-HKG + return flight. Paid $1000CAD. The service and food was good/excellent compared to North American airlines I have flown. All 4 of my flights (connections) arrived and departed on time. I found the seats comfortable. Also there was a lot of food offered in the flights - my 2 hr flight came with a full meal.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

China Eastern Airlines customer review

(Italy)

I tried to upgrade on CEA flight Shanghai to Rome. Was told that there was Superior Economy so paid extra at Shanghai airport for a seat with more leg room etc. only to discover that they had sold me another economy seat. Superior Economy Does Not Exist on their aircraft. There was no in-flight entertainment on a 12 hr+ flight and the only good thing about the seats is that there is a small foot rest.
Seat TypeEconomy Class
Value For Money 12345
no