China Eastern Airlines

Not Verified | They cancelled my flight to Shanghai with no explanation or apology and told me to use the app or call for a refund. When I called I was told they won't be able to process the refund because I don't have a Chinese ID (I'm British). Their response to my question "How will I get my refund" was "Cannot!". The app also won't let me refund the cancelled flight without a Chinese ID. I booked my flight on the app using my UK passport. Thats $1000 (USA) I'm owed and apparently won't get back because I'm not Chinese. In any country other than China they would lose a discrimination law suit. If you're foreign and used to being treated with equality, don't book with China Eastern.

Not Verified | New York to Shanghai in economy class. I flew during COVID-19. I went with my baby, two-month old. Everything was so horrible. I will not say that much since it is a public review, but it was so horrible. I would rate a minus for this flight (worse flight that I have had!) JFK转PVG，经济舱。 我在COVID-19期间飞行，所以我被要求戴上口罩立即回国。 我和两个月大的婴儿一起去了。 一切都太可怕了。 由于这是一次公开审查，因此我不会说太多，但这太可怕了。 我会为此航班打负号（我曾经有过更糟糕的航班！）

✅ Trip Verified | Shanghai to Luoyang. The boarding counter is not well. Because there is not a prominent sign at the boarding gate to tell us which is the first-class queue or eco queue. So many people. waiting at the wrong queue. Because of the epidemic, only a bit of food were supplied.

✅ Trip Verified | China Eastern Airlines is the best service company among the three major airlines (Air China, China Eastern and China Southern). In the airport, China Eastern has a lot of automatic check-in machines, and there are special tutors, which is very good. There are also few people queuing at the check-in counter. After boarding, the flight attendant service was very good. When I saw that I was sweating, I took the initiative to pour ice water for me. I already took the paper towel (yes, I was in economy class). The cabin entertainment system had a small TV, but there was no WiFi. This is not good. The distance between the seats is large enough, and the seats can be adjusted at a large angle. The seats are quite spacious, very good. The bathroom is clean. The most important thing is that the air ticket is cheap. The air ticket from Beijing to Luoyang is only 200 yuan! In addition, due to the epidemic, the meal is only a small bottle of mineral water. Before that, there was dinner (fried rice).

✅ Trip Verified | Singapore to Shanghai Pudong return in December 2019. Refurbished A330-300 was used where business class seats were new with direct aisle access. Warm and kind service given by the crew, better than many five-star airlines. The areas they should improve on is catering and IFE. Meal standards are below average for business class, with no western meal option. The Business and First Class lounge at Shanghai Pudong Airport was very nice but again with only Chinese meal options. IFE was limited but acceptable for a five-hour flight. Overall though, for the price I paid, it's certainly value for money.

✅ Trip Verified | Kunming to Shenzhen in July 2019. The weather that day at Shenzhen was terrible for flights to land, so we were running into a delay and the departure time was not ensured even till 22:00. The China Eastern lounge in Kunming was not bad, with food options including Yunnan noodle, but the environment was not excellent, the light was very dim and the decoration was very old. I really that they prepared sandwich and bread for us because the typhoon was affecting Southern China, so many passengers were waiting at the lounge. We got on board at 22:10 and the plane pushed back at 23:00, not a bad delay at all. This flight uses a newer Boeing 737-800, featuring a PTV for business class and the legroom was 97cm comparing to 91cm in the old planes. The on board service was very simple because it's a night time flight, and the snack on board only included biscuits, fruit and drinks. Finally, we landed at Shenzhen at 00:30, just 10 mins later than the schedule, not bad. Overall, I paid $184 for this flight, I should say nothing did bad, but also not eventful.

✅ Trip Verified | Guangzhou to Kunming in July 2019 on a Boeing 737-800 The flight experience was fair, not among the best Chinese domestic business class, but acceptable. Checkin in Guangzhou airport was very efficient, and a fast-track security check is given. The lounge was not highlighted, very common and a bit crowded during the afternoon time. The dinner service starts at 5pm, the food choices were quite limited, but the quality was good. The seating was a 2-2 configuration, common short haul narrow-body flights, but no personal entertainment. The space was not quite spacious, and if I get it right, China Eastern's 738 actually features one the shortest legroom. However, they give out slippers on such a short haul flight. The service on board was very delightful, I feel very welcomed on board. The dinner service was very fair, the bread was quite crispy and fresh; the main dish was steamed fish, the fish was OK but the rice was very dry like sands. But the flight arrives 20 mins earlier than the schedule, and also the fare was quite cheap, $173 for one way. So I should say it worth the price.

Not Verified | New York to Shanghai. We re-booked on China Eastern as our original flight with United Airlines was cancelled due to the ongoing issue in China. We paid extra about 90USD / seat to get an emergency exit seat. Once boarded the aircraft I found that the seat was broken. I changed to another one as our row was not fully booked. No blankets and no pillows available even on request. Once airborne I found that the screen could not be turn out from the seat. But even if it would be there were no ear sets provided at all. My wife was watching movies reading the subtitles. For the food I can't give any comments as neither I nor my wife have tried it but I found it very funny that they serve breakfast at afternoon time in Shanghai. Drink selection was also not so nice, just standard soft drinks, Chinese Qingdao beer or Chinese red wine. The aircraft was pretty new however for the seats I had the feeling that they are really old. The head rest could not be pulled up enough, the seat itself was quite thin and after almost 15 hrs. of flight it was really hard to stay inside this seat. I have flown China Eastern quite a lot for domestic but for international flight it was the first time and definitely the last time.

Not Verified | I took 4 flights with China Eastern from Vancouver to Phuket via Nanjing and back to Vancouver from December 28 returning to Vancouver on January 8. Business Class cabin is worn out, very old seats. Cabin crew doesn't speak any english, food is awful. Asked for an extra blanket as I was shivering and they said we don't have, Asking for a stomach pain medicine was a nightmare. They didn't understand a single word I was saying. The captain or anyone from the flight deck did not say a one single word to the passengers during the entire 14 hours in the air. At the end of the flight, once we made it to Nanjing he started circling around for 40 more minute taking turns between descending and climbing again several times, and again not a single word from the flight deck on the why this was happening. One single worst flight in my entire life. I will never fly with this airline again.

Not Verified | Gatwick to Melbourne via Shanghai. Booked this flight for my 73 year old mother who a month prior had had her knee replaced. Wheelchair assistance was booked for every leg of her London to Melbourne flight. However, when she got to Shangai, China Eastern staff treated her like garbage for her 11 hour stopover in which she was given no assistance. Staff yawned in her face, turned their back on her and refused to look at paperwork confirming the wheelchair had been arranged. Even worse service was to follow with some mumbled email apology came a week later which was then ignored when I replied to it. Phones are never answered. Finally got a second email from someone a few weeks later, no idea who as they had no signature to their email, which ignored all the issues raised in the complaint and said "I'm sorry that we didn't receive your service at the first time. It's extremely inconvenient for your subsequent itinerary. Next time I come to Shanghai, please email me in advance. I'll let our regional manager come to protect you!" The Vegetarian meal on the flight was either fish or chicken. Both are my favourite kind of vegetable. What a joke of an airline.