Cathay Pacific Airways

Hong Kong to Los Angeles return with Cathay Pacific Airways. Very nice seat with sufficient legroom and good seat width. Storage around the monitor was very handy, allowing stowage of your charger, phone, accessories. Food and service was excellent, and entertainment system was working really well.

First time flown with this airline from London to HK then HK to Melbourne. Pros: The staff are excellent and professional. Food is of decent quality. Cons: No eye mask/care pack supplied, just a thin blanket. Small luggage allowance (20kg). Entertainment options are limited. It was an expensive flight because I wanted to have a short stopover in HK so for me it was worth it, but I wouldn't necessarily recommend this airline unless it's the cheapest option.

London to Auckland via Hong Kong. Excellent service from the cabin crew on all sectors of our journey. I was particularly impressed that during the night flight, the nearby galley was in semi-darkness to avoid disturbing passengers' sleep, and the 2 stewardesses in the galley were talking quietly. We used 3 lounges at HKG: the WIng, the Bridge and Arrivals. All had showers, and plenty of choice, though both the Wing and the Bridge got very busy around 23.30 as there are a number of departing flights at that time. The Boeing 777-300 in particular is very comfortable with lots of storage space. The A340 was the only aircraft where the seat was less comfortable (the so-called coffin seat). I'd ordered a veggie meal: this was delivered on all flights but instead of just the main meal being vegetarian, the whole tray was a dedicated veggie tray; what this means is that I had no choice at all of entree or dessert, though there were vegetarian alternatives available. The crew did their best to accommodate my preference but in future I don't think I'll bother to order a veggie meal as it is easy enough (in business class) to choose suitable options from the main menu. I'd definitely prefer to fly long haul with CX again.

These Cathay Pacific A340 aircraft still have the shell seats which don't recline, but slide. Very uncomfortable as others have mentioned and not before time for Cathay to upgrade these or take these antiquated A340 aircraft out of service. Inflight entertainment system slow and unresponsive despite very empty flight, with small screen. Cathay have fantastic IFE on their other aircraft I know. Food average but met expectations, but prefer Air New Zealand service on upgraded 777-200ER at alternative timing for now given inflight product. Inflight service good but let down now by inferior product.

New York to Kolkata via Hong Kong, the shorter flights with Dragonair. All flights were on time, the cabin crew were attentive, and the food and beverage selections and service were superb. The flat bed seats afforded me a good sleep both ways, and the collection of movies was excellent. The bathrooms were clean. Cathay Pacific continues to deliver a top notch product and makes this long trip comfortable and relaxing.

The ground staff at Sydney airport were a bit rude and unfriendly. Airplane was very old, the food tray did not come out so staff apologised and gave us a cushion to put the food tray on. My seat would not go back as promised. It looks like Cathay Pacific need to spend more money to keep the level of maintenance higher. The food was great but the staff were not doing their job properly, I asked for a glass of water, I asked again and the water came 30 minutes after the meals were served.

Connected from a domestic American Airlines flight to Cathay Pacific flight from Chicago to Hong Kong. CX use the BA Terraces First Class Lounge at ORD which is adequate but fairly small, and feels more like a business class lounge. Was accompanied from the lounge to the gate, and welcomed and shown my seat. Cabin staff was top-notch, and better than on previous CX flights out of JFK and LAX. Pajamas, slippers and a nice Aesop wash bag were given out. Meals show signs of some cost-cutting over the past five years, and my veal main entree for lunch was overcooked and dry. Beverage choices including wines were very good. The refreshed First Class Suite is still outstanding, and I prefer it to the total enclosures used by some airlines. Washrooms were maintained throughout the 14-hour flight, and staff attentive and available. Cabin staff walk through the cabin periodically, but also responds very promptly to the call button. The flight deck crew kept us well-informed, without excessive communication. This flight was very smooth, with very little turbulence. Overall, an outstanding experience, though a small improvement on the catering side would make an excellent product even better.

Sydney to Hong Kong with Cathay Pacific. Was an okay flight, nothing special. Crew pretty disinterested, food okay, seat and legroom pretty average for Premium Economy, entertainment was average. Toilet in economy section and no priority check in, boarding or luggage. Would fly again if we wanted to go to Hong Kong, wouldn't consider for whole trip to Europe return unless they reduce the fare.

A very comfortable flight with Cathay Pacific Airways from London Heathrow to Hong Kong in premium economy. Lots of leg room even when the person in front reclined. The food was adequate but I do not like the trend of only ice cream for dessert and there was no cheese and crackers. On the return journey they said they had run out of meal choices and there were only 10 people in the cabin! Luckily they found the meal of choice from somewhere. I travel to Hong Kong regularly and like the many choices of flight times that Cathay offers. The flight back was not full so was even more comfortable. All flights were on time and the luggage arrived safely. I will happily use Cathay again.

The food on Cathay Pacific Airways was truly atrocious - I had ordered a gluten free meal and they seem to think that offering a plate of salad leaves and a few pieces of green limp peppers is the best they can do. The normal menu was a piece of salmon which would have been completely fine - clearly they have no clue as to what contains gluten and err on the side of extreme caution. The breakfast served on arrival into Hong Kong was marginally better and actually looked more palatable then the congealed food offered on the normal menu, so much so that I decided not to cancel the gluten free meal for my return journey - big mistake! Breakfast on flight back into Manchester was what looked like a piece of steak with lump mash - disgusting! Most of the staff onboard on the way out were friendly however the purser was rude and the not the customer service you would expect whether you were travelling in economy or business class. The service on the way back was practically non existent as they clearly expect on a 0100hrs flight that no one will expect anything - only one drink offered prior to the meal service and nothing offered with the actual meal. On request of a bottle of water - it arrived 20 mins later. The seats are fine, however the inflight entertainment needs a serious upgrade in comparison to other airlines. As this is a relatively new direct service from Manchester, I expected more and would definitely not recommend this service to anyone. I dread to think what it was like in economy if business was so bad!