Cathay Pacific Airways

Sydney to Manila via Hong Kong in economy class. The aircraft was clean and well maintained. Online check-in worked well, and departure on time from Sydney and the. The food was excellent with a good breakfast and lunch. The inflight entertainment system worked flawlessly and cabin crew were efficient and offered water and juices regularly. The Manila leg was one hour late to leave and had a forty five minute hold over Manila. I would definitely use them again.

Melbourne to Manchester via Hong Kong. I can recommend Cathay Pacific premium economy, if you get it at the right price. The seat was good and there was room. The service from the cabin staff was also good, the food was OK, and the ground service did allow us on before the economy passengers. But you do have to share the toilets with the economy passengers, which is a problem at busy times, and does put me off a little. I think Cathay Pacific needs to also consider Lufthansa's idea of getting paid entry to the business lounge. I think I would just pay the extra and fly Business next time.

HKG-TPE-HKG. I believe my flight was connecting in Taipei on the way to Osaka, fairly full on the way out, but lots of empty seats on the way back from TPE to HKG. A little over an hour flight, so quick meal provided, one choice, with Tea box. Newspapers available on the jetway each time, which I took advantage of as the TV options are limited - the non English does not have English subtitling. A330-300 seats have plenty of space and worth the little bit extra taking Cathay Pacific Airways.

New York to Hong Kong with Cathay Pacific Airways. Arrived at JFK on AA for this flight with a boarding pass from an AA kiosk, but wanted a CX ticket, so I visited the counter in terminal 7 and the person that helped me was helpful, printing the pass and answering questions about the flight. Terminal 7 is a bit limited, gate area small, and gate staff appeared mostly non-CX. The boarding was efficient. Staff were welcoming and attentive on board. I had an exit row on the left side. There was a fair amount of activity in the galley throughout the flight, and the duty free appeared to be in front of us, so not a good choice if you sleep lightly. The food was a bit lower than other Asia carriers (ANA etc), but above US carriers. Entertainment system was good (exit rows have to store armrest screens early), but the selection of non-English content lacked English subtitling. Not an overly busy flight, which helped the experience. Depending on price gap above US carriers, it is worth spending a bit extra.

This was my first flight to Europe in Premium Economy. I have flown Premium Economy to Asia with Qantas and BA but 8 hours is a lot different to 24 hrs. The width of the Cathay Pacific premium economy seat and armrest are big enough that you do not touch the person next to you and do not feel restricted when eating. I had a bulkhead to HKG and it is the best option but the leg rest is a little short - putting my cabin bag on the floor overcame that issue. To Paris I was one row back, so only had the foot rest but it was still okay. When the seat in front is on full recline there is still plenty of room. 8 inches of recline doesn't sound much but combined with the seat width it is surprisingly good enough to get some good sleep. There is separate boarding for PE and this works well and they make it very clear that you are not in Economy. A glass of champagne before take-off is always nice. I read reports that cabin staff can be absent during the flight. and to a degree that's right, but they are very friendly and efficient. If you request something via the call button they are quick to respond so I was happy. IFE is as good as anyone else. Its not Business Class, but that does not mean its uncomfortable or basic. The Premium Economy cabin is curtained off from economy so you do feel a little privileged but get brought down to earth each time you have to share the Economy toilets. I got off the flight feeling fresh, which to me, was a compliment to the product. I think the Qantas seat and environment on the A380 (not the 747) is slightly better but its only marginal. Cathay Pacific nudges ahead of BA by a similar small margin. You wouldn't be unhappy with PE on any of the carriers but what I think what makes Cathay Pacific Premium Economy of choice is that, apart from a quality product, they have priced it "on the money" and this puts them ahead of Qantas. If you've got an appropriate tier status with Oneworld you get to use Business or First Class Lounges en route and the CX ones are very good (particularly The Wing in HKG) which adds to the overall comfort of the flight.

Cathay Pacific Airways are my preferred airline and I have flown them many times. I travelled Doha to Hong Kong business class on their A330. From the moment you enter the aircraft you are looked after excellently. I am a Oneworld Emerald and it is a nice touch when the purser or CSD gives you an extra welcome and chat prior to departure, thanking me for flying with Cathay. They look after the regular travellers and go out of their way to make sure you are well looked after, served food and drinks first, giving you more time to rest. The seat is very comfortable and spacious with lots of storage space and space next to the window. Seat reclines to the full flat position. What I like about the seat is that the screen folds away and also the tray table. I am very tall and can stretch out fully in these seats. The food is of a high quality and tasty, and a good range of beverages including the Champagne. Entertainment is varied and extensive.

We bought our Cathay Pacific Airways tickets 8 months ago to travel in November from Toronto to Hong Kong on a direct flight. I used Expedia to get my full fare ticket whereas my husband used his Asia miles to redeem his. Then last week I got a call from Expedia telling me that our Nov 11 afternoon flight got cancelled by Cathay. We were bumped to the next flight out on Nov 12. Since my husband used mileage redemption, there is no flexibility to move to earlier departure dates. I used 4 hours to call Marco Polo Club (airlines membership), Asia Miles and Expedia to sort things out. How could a major airline cancel a flight 2 months before departure? Big impact on passengers who make same day connections to other Asian cities via Hong Kong. In our case, I prepaid a non-refundable hotel room. Since I am arriving Hong Kong a day late, I have to lose out my money for 1 night. My precious vacation is further squeezed to 1 day less. Very upset. I will not use Cathay Pacific again.

Cathay Pacific Airways is the best airline I have flown so far. Check-in at Sydney was smooth amd orderly whilst boarding was very efficient and quick. Cathay Pacific strongly shine in their customer service and efficiency. The flight landed at HKG 25 minutes ahead of its schedule. Cabin crew were friendly and attentive, working hard even during the quiet hours. Flight progress was well informed by the flight deck. The inflight entertainment system was fairly new on the Boeing 777-300ER with an excellent interface but TV show choices were rather limited in my opinion. Inflight food of high quality and choices were refined and appealing. The new economy seats were slightly uncomfortable at first but something to get used to very quickly. I would definitely recommend Cathay Pacific.

Cathay Pacific Airways cancelled our flight from Bangkok to Hong Kong, but we were not notified until we arrived at the airport. The next flight into Hong Kong landed too late for us to catch our connecting flight to Newark. We had to spend 24 hours in Hong Kong. We were compensated for the hotel room but had to pay for all our own meals and no one was willing to help. When we called they would not even let us speak to a supervisor. When we asked if we could have access to the lounge in the airport, they told us there wasn't one. The flights are decent but because of this experience we will never book with Cathay Pacific again.

Cathay Pacific is our airline of choice because of the non stop flights to Hong Kong. We are happy with the new Business Class flat bed, extra storage and especially the multi port connections/chargers for your devices. However, the quality of the food has declined over the years (even in first class, which we flew on last year). Service is still excellent both on the ground and in the air!     ⚑ Cathay Pacific Airways Ranking