Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1344 reviews
7/10
5 star Skytrax Rating
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9/10

Cathay Pacific Airways customer review

(Australia)

Business class Sydney-Hong Kong-Milan (points reward ticket). Excellent flights . Seats very comfortable service superb in all aspects. Would definitely recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United States)

NRT-HKG SIN-HKG and HKG-SFO September 1st 3rd and 5th respectively. First two flights were in Business Class on an A330 - lots of room great service and food. Studio C entertainment worked well and flights were on time. HKG-SFO flight was in First Class and on a 747-400. There were 4 passengers in the cabin and the service was excellent. 3 Flight Attendants and I felt like I was in a 5-Star hotel and restaurant. Having flown them before on the 777-300ER in First I was aware of their service/food etc. but this flight surpassed previous experiences. It is one of those times when you wished it did not have to end. The bed on the 747 and 777-300ER is the best I have experienced. The seat alone at 36 inches wide is enough space for two people. I hope to fly Cathay Pacific again.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Austria)

I booked a flight from Moscow to Hong Kong - it was horrible. The plane was malfunctioning and instead of getting us off the plane they left us sitting there for 7 hours. They finally let us off the plane and sent us to the transit area - without information or water for 3 hours. Then they let us wait another 12 hours at least in the Business Lounge. After the 12 hours they announced that we would have to wait for another 18 hours to get our flight - that's when we snapped and they re-booked us with Emirates via Dubai. Cathay lost our luggage that arrived three days later.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Cathay Pacific Airways customer review

(Australia)

Hong Kong - Sydney Premium Economy. After a pretty poor experience Sydney - Hong Kong earlier in the year I was quite pleased with this flight. Received a champagne after boarding the business class main course was very nice. Korean member of crew on my aisle was very customer focused. Seats are decent sized and allowed about 5 hours sleep before a nice hot breakfast. Only downsides were limited choice and refilling of drinks and long way and wait for the bathroom.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(Canada)

I flew CX 827 from Toronto-Hong Kong originally I was supposed to be on CX 826 but was cancelled due to engine failure. I was rescheduled on the next flight and was given $100 to spend on food at the airport. I have been flying with the airline since 2000 and I enjoy the service friendly flight attendants and the flight although the food could use some improvement. I recommend the airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Cathay Pacific Airways customer review

(United States)

Just flew HKG-SFO in Premium Economy. It's ok nothing special. I am a vegetarian and ordered a special meal. They serve your special meal at least 30 minutes prior to serving the other passengers so it seems quite strange (you're there eating and nobody else is) then you don't get a drink until they serve the other passengers so I was done with my meal and my tray sat there for about 1.5 hours. Did not get any other amenities they are supposed to give you a small amenity kit but nobody got one on this flight. Not really sure it's worth the extra cost of the ticket. If you're used to business class premium economy will be a big disappointment in my opinion.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(New Zealand)

Checked in for my flight at Rome International Airport to Auckland New Zealand via Hong Kong. Queued to board when a Cathay Pacific hostess said there was a delay to go have lunch then return at 1pm. I returned at 1pm. My flight was still not boarding and no staff present. Waited a further 2 hours before any staff were present to answer questions. Told the flight had been delayed until 9am the next morning to go to the Hilton hotel and those with connecting flights will receive information once there. No explanation for the delay. In the morning we were told that connecting flights would be arranged once we landed at Hong Kong. No boarding gate was given security would not let us through as our boarding passes were for the day before Cathay Pacific staff failed to inform them we were coming. Once at the gate we were told of a further delay until 4pm. Told there were no seats on that days flight to Hong Kong. I was informed my connecting flight from Hong Kong to Auckland would be rescheduled and would be available when I landed. This did not happen. Staff at Hong Kong put me on a later flight. I am extremely annoyed at how the situation was handled. I will never fly Cathay Pacific again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Cathay Pacific Airways customer review

(Australia)

Just returned from Germany on PE Cathay Pacific. Flew SYD to HKG seated in 30 D and E. Priority Check In and Boarding in Sydney plenty of Legroom (Bulkhead Seat). Champagne as promised good Meal good Seat Comfort except short Seat Base for good under thigh support. Footrest useless only suitable for very short people used Pillow on lower part of Legrest instead. HKG to FRA seated in 31 D and E. No Priority Boarding found out on return leg that we could have boarded with Business and First (no Announcements). Less Legroom because Bulkhead was closer but still plenty of room. PE Cabin had their own toilet unlike previous Flight where we had to share Economy Toilet. Same Seats Champagne and good Food. On Return Priority Check in and Boarding in Frankfurt same Seats as previously. Food was worse and Service less friendly. On the last leg from HKG to SYD not as attentive as on the way over. All up good Product but could be improved in some Areas.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Cathay Pacific Airways customer review

(Australia)

I just flew for the first time with Cathay Pacific Premium Economy and was very disappointed. Plastic glasses slanted TV screens in first row thin blankets extremely mediocre food even for the "Hong Kong chef special" only one wine choice for either white or red and red wine was freezing cold. The service was very inattentive - no refills on wine for example. Poor wine quality. Uncomfortable seats and very weak selection of movies. Also lots of confusion at boarding whether premium economy can board with business or just economy. Compare this to Qantas premium economy: nice food on a white tablecloth with real plates and real glasses. good selection of wines. thick blanket. attentive service-you feel almost like business class. comfortable and attractive seats. How does Cathay get a good reputation?
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Cathay Pacific Airways customer review

(New Zealand)

Was a trip of 2 halves. Flew out on July 18 and the service from AKL-HKG-LHR was amazing great food attentive staff comfortable seats and excellent inflight entertainment. Flew home on 18 August and what a difference. Food was average and the crew disappeared for most of the flight. In addition the reclining seats were frustrating and annoying.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no