Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1344 reviews
7/10
5 star Skytrax Rating
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3/10

Cathay Pacific Airways customer review

(United States)

CX872 Aug 18. I just got back from a trip from Hong Kong to San Francisco in economy Plus. There is no priority boarding like they advertise. You will board with the regular economy class. My TV monitor did not work.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Cathay Pacific Airways customer review

(Australia)

Flown 7 Cathay flights in 2 weeks. Can't say I love them. The new shell seats are the most uncomfortable seats ever! Food very average especially as I ordered vegetarian meals. Bland and carb filled. Terrible service at the airport in HK. Flew Colombo-Singapore-HKG with a 7 hour stopover before MEL. On their website it says those with a transit time of over 4 hours can access their lounges. Upon arriving at one of them we were abruptly told no this is for business class and first class or members only. Won't fly them again. They were on time though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Cathay Pacific Airways customer review

(Hong Kong)

Sydney to HKG premium economy. Flight cancelled by SMS due to typhoon. Struggled to contact Sydney office ended up buying new ticket myself. PE class very empty and business class very empty too even though I asked for upgrades due to extra cost and inconvenience. Seats etc good not much cabin presence as lights turned off. Food ok but really just a slight step up from economy. Think pricing wrong for this class as cabin always empty or filled on upgrades. Contacting CX while in Australia hard as phone line just went dead.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Cathay Pacific Airways customer review

(Singapore)

Hong Kong to Singapore on CX711 on 8 August 2013. The seats were narrow with no room space to straighten legs. Worse when the passenger in front row reclines their seat. Food is terrible tasteless and meatless. Service is slow. Requested warm water and they took ages to serve it. Inflight entertainment is also a disappointment and during my return flight my inflight entertainment is faulty and there was no entertainment for me throughout my entire journey. I am sorry to say that in general budget flights have better service quality and seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Cathay Pacific Airways customer review

(Hong Kong)

Just returned to HK from JFK on CX 831. As usual CX service food condition of the cabin etc. were all top notch and we had a great flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(China)

Shanghai to Taipei via HK. The boarding process was normal the service is given on family name terms. The food is nice looking but the quantity is not enough. FAs walk around the cabin every 3 minutes asking whether you need anything. They are nice and talkative. Felt at home on board.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Hong Kong)

HKG to Sydney. Flight was on Airmiles. Lounge lovely as boarding boarding fine and economy cabin was clean and fresh. Great crew throughout really helpful. Food nice all thought and the AVOD is excellent. PE class almost empty asked if I could pay for upgrade told no. Excellent Cathay service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United Kingdom)

I flew CP from Seoul to Narita Japan last year in 1st class. Staff were exceptionally solicitous and almost desperate to help in any way they could. Everyone was very polite. Cabin was spotlessly clean and very well- appointed. Food was delicious. Service was superb. Cannot fault it.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Australia)

I have just got back to Melbourne from Rome via Hong Kong flying and I was very disappointed. The food was terrible myself my husband and our son could hardly eat any of the meals and when asked if they had any crackers they said the only snack they can offer is peanuts or noodles. Flight CX929 from Rome to Hong Kong after pressing my button for assistance and waiting over 45 mins I noticed people walking to the back of the plane and coming back with drinks? A fellow passenger informed me there was only one stewardess on duty and we had to get the drinks ourselves. As to the snacks offered you can imagine my surprise when my husband came to me and offered chocolate bars. He said the stewardess offered them to him. I must however say that our flight from HK to Melbourne was nothing like this there were lots of staff on duty except food was just as terrible and snacks offered were peanuts and noodles.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Cathay Pacific Airways customer review

(Hong Kong)

CX 506 from HKG to KIX on 31/7 and CX 567 return on 7/8. Flew a 22-year old B747-400 on the first flight. Shell seat was not a problem for me. Food (pasta) was good and a wide-selection of inflight entertainment. Staff were really mediocre not outstanding. Flew on a 10-year old A330-300 on the return flight. Seat was fine although quite narrow. Old inflight entertainment system and only a few channels to choose from. Food was edible. Staff were not impressive and I should say definitely below Cathay Pacific standard for both flights. Ground staff at Hong Kong International Airport were fair but the check-in staff at Kansai International Airport was excellent and helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes