Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1344 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
1/10

Cathay Pacific Airways customer review

(Australia)

I travelled from Mumbai to Hong Kong then Hong Kong to Sydney. The ticketing/seating on the leg from Hong Kong to Sydney was horrendous! So many people were affected by the poor organisation of the airline. There was a huge bank of people at the desk trying to get seats changed because they could not sit with people they had booked with. Then on the plane itself people were swapping all over the place. I'm only complaining about seating which when you are unable to sit with your friend or relative on a long trip who cares about the rest?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Cathay Pacific Airways customer review

(Australia)

Flew Premium Economy from HK to London in my opinion it is not worth the extra and does not live up to the promise of better food choices and wines etc. One choice of wine not a choice of several meals but just two. For toilets you have to go back to economy and wait in a queue. Seats were good but not several hundred dollars worth of good. Staff on this flight were good. We got caught up in the Tropical Cyclone Usagi debacle little information and a useless website. For an airline that says that customer service is a priority it has let itself down badly.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Cathay Pacific Airways customer review

(Australia)

Flew from Sydney to Hong Kong - very disappointed. The seat is comfortable but the service was quite poor. Some cabin crews were rude with no smile. The catering was disappointing and the portion was quite small. Won't fly this airline again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(New Zealand)

Flew AKL to Heathrow via Hong Kong and return. Flew in 3 different aircraft types. Really excellent staff and food. Very nice seat comfort especially 777ER with a space for everything. Had read negative comments about the coffin class on A340-300 but actually found them quite good. A little disappointed in film selection but most of the flights were at night so didn't matter too much. Very happy to recommend business class with Cathay Pacific and would fly with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Cathay Pacific Airways customer review

(United States)

The Business class alas is not for families and those who want to sit next to each other and talk. It is designed almost exclusively for people traveling by themselves. I have a 3 year old (and he was 2 years old and I had still purchased a separate seat for him) but a child this young needs someone next to him for all the obvious reasons. Unfortunately the designers did not make any allowance for people like myself. What a pity. The staff were nice and helpful but I will not want to travel in Business class in Cathay again unless I am by myself which is hardly ever the case.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Cathay Pacific Airways customer review

(Israel)

HKG-TSA-KIX and return. Very nice staff but its the only good thing that I can say about this flight. In both flights I flew 777 but different cabin types. First time it was old type Economy seats was ok very poor entertainment on flight but in return it was New Economy Class and its terrible even in 5 hours flights. I don't know what they were thinking when they made seats that do not actually recline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(United Arab Emirates)

Dubai - Hong Kong - Sydney. I have flown this route with Cathay now 3 times in the last 5 months in the new business class. It takes me an extra six odd hours on this route with the stop over rather than with Qantas direct however that's where the negatives stop. Considering the price which is consistently 2000 dollars less expensive return and what I regard as a better product than QF (seats all have aisle access much more privacy etc) it's a no brainer. Cathay every time as the saving/product far out weighs the extra travel time. The inflight service food and all round package has for me Has been consistently excellent as well. Will continue with them for all my travel!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(United Kingdom)

I had not flown CX for some time but was massively disappointed. 3 of the 4 business class flights (UK - Hong Kong - Singapore) were in seats that should have been scrapped years ago (747 especially). It was like travelling in an old coffin. The equipment was ancient I have not seen such poor seats and screens in other airlines for at least ten years. The screen at one time gave a message that Heathrow terminal 5 would be opening in March 2008 and that care should be taken when using Heathrow. This is amazingly poor. The food was more like economy standard than business. The choice of films and other entertainment was limited with very few recent films. The whole experience was not what I expect from a 'quality' airline. The only redeeming factor was that most of the staff were very helpful.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Cathay Pacific Airways customer review

(United Kingdom)

MNL-HKG-LHR. While the new reclining economy seats on its 777s are certainly appreciated service levels continue to be eroded. Online check-in did not open until 12 hours before the flight - I suspect because I was departing from MNL - which meant that there were hardly any seats available to select on the HKG-LHR flight. Food was generally bad and of course they ran out of options. Cathay now serves tap water which would be fine were it not that there was a very bleachy aftertaste in the water served on the flight to London. Cathay seems unable to serve cold drinks. Having recently flown long haul with Singapore Airlines I would say that there is a vast difference between these two airlines' economy offerings with Cathay much the worse.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Cathay Pacific Airways customer review

(Australia)

Business class Sydney-Hong Kong-Milan (points reward ticket). Excellent flights . Seats very comfortable service superb in all aspects. Would definitely recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes