"luggage was finally delivered on Thursday"
R Marton (United States)
✅ Trip Verified | Missing baggage customer service was the worst I’ve ever experienced. I arrived back in Phoenix on Sunday evening and air tags showed my bags arrived on Monday, but it took three more days before they were finally delivered. I understood that due to delays caused by freezing fog in London my luggage did not make it onto my final flight. I filled out the required form at the Phoenix airport and then attempted to fill one out online where I received a message saying that the bags had already been reported missing and to enter the tracking code that had been sent to me via email, but no email was received. I made phone calls daily and was told a message was sent and I should hear back within 24 hours. Finally the email with the tracking number was received on Tuesday night. I went online with the tracking number on Wednesday and it requested that I provide the same information that I had given them on the form at the airport. My luggage was finally delivered on Thursday afternoon.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London to Phoenix |
| Date Flown | December 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"learned my lesson about late BA upgrades"
R Vines (United Kingdom)
✅ Trip Verified | When I tried to check in online, I was offered an upgrade to premium economy for just under £300. I decided to take it, but then the website wouldn't allow me to choose seats or to check in. I phoned BA and was happy that the call was picked up quickly, but I was then told that because I had changed my booking, I had to check in at the airport. So we turned up three hours before the flight, only to be told that our two adjacent aisle seats in economy had been switched to the middle seats in a row of four in premium. The check-in agent was helpful but couldn't fix and suggested we try the BA desk airside. That desk was understaffed but when we did reach the front of the line, we were told to try at the boarding gate. At the gate, we finally managed to get one aisle seat and one window, not sitting together. After going through that, the flight was surprisingly good, with decent food and very good service. We flew back economy, which wasn't too bad either. The flight attendants were friendly and enthusiastic, and Emma and Daniel, who looked after us, could not have been better. I've obviously learned my lesson about late BA upgrades, but everything else was good.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | London to Boston |
| Date Flown | December 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Will honestly never fly them again if I can help it"
H Davidson (Canada)
✅ Trip Verified | Flew from Amman to London on Nov. 14 2022. Not sure what type of aircraft it was. My Ticket was economy plus. The flight is 5h35m. We received exactly 250ml of water and about 10 potato chips. The seats did not recline and there was no entertainment system. Any other food or drink had to be purchased. So we couldn't even get a warm cup of coffee or teas. It is the third time I have flown with BA recently and was unhappy each time but did not write a review. Will honestly never fly them again if I can help it.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Amman Jordan to London UK (Heathrow) |
| Date Flown | November 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Couldn’t fault anything"
Jennifer Foster (United Kingdom)
Not Verified | I would like to thank all the air and cabin crew for having the best experience with a very long journey! I don’t know how you manage to keep smiling. Couldn’t fault anything. Helpful, reassuring, excellent food and I can’t wait to fly again. Thank you and I really appreciated you.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Heathrow to Mexico City |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not been recompensed for our expenses"
E Garton (United States)
✅ Trip Verified | Our flight in March 2022 from San Francisco to London on 28th March was cancelled with 3 hours’ notice. We found out on the shuttle bus to the airport. We had to stay overnight for the next day flight. We still have not been recompensed for our expenses (filled in on line) and have received no replies on follow-ups. It is the usual 30 min or longer time to wait on customer service picking up. During this trip, we had to re-schedule a return flight (my wife was ill). This should not have been a problem as the flights were re-bookable. We were given a voucher. This voucher was only bookable by phone. When I phoned to rebook, we got the automated voice saying BA were not taking flight bookings by phone. You can see the problem - how do a use a voucher where I must phone and they are not taking phone bookings ? All I have been offered is another voucher. The time to use has passed. It must be great to be a business that can print endless A4 vouchers and not return money paid for services not rendered. We returned home with Aer Lingus with no drama.
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | San Francisco to London |
| Date Flown | April 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"We had a nice flight"
William Ross (United States)
Not Verified | We had a nice flight. pushed-off exactly on time. Cabin crew very efficient in all things; friendly for the most part as well. Dinner (hot!) and complimentary wine served in premium economy very good. Do avoid middle seats though, even in premium economy. Only issue was with indifferent/non-helpful BA call center who refused to honor one world status to select seat choice in advance. Nice start to a 3 week trip to England.
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Dallas Ft Worth to London |
| Date Flown | May 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lack of practical assistance"
Deanna Lacey (United States)
Not Verified | Nairobi to New York via London. British Airways has given me such grief, trying to cancel a ticket for my uncle who passed away, they canceled a ticket instead for my newly widowed aunt after they split her booking off the original booking. It is now less than two weeks until her scheduled flight, and I have been trying to amend her booking and hours and hours I have spent on hold, or with an agent, being told that my query has been prioritized and that I will receive a call back within 48 hours. I call every 2-3 days and nothing has been done to reinstate her ticket and no agent can ever resolve the situation. I will never book with BA again. Sure, flying with them is easy, but their total lack of practical assistance has caused distress and frustration and so many hours of wasted time. And to think I spent more money on a ticket with BA than other cheaper carriers thinking it would make my life easier. BIG MISTAKE
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Nairobi to New York via London |
| Date Flown | July 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Limited TV and movie selections"
H Munstinelli (Italy)
Not Verified | British Airways is poorly staffed at Venice airport. No one to check in 2 flights departing within 15 minutes of each other 1.5 hours before. Huge line snaking through airport. Flight crew fine. London to Baltimore segment on an older 787, usually they are much nicer. Limited TV and movie selections, wifi did not work. Flight crew ok, food adequate.
| Aircraft | A320, Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Venice to Baltimore via London Heathrow |
| Date Flown | July 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"seat reservation fees are non refundable"
Gerald Kirby (United States)
Not Verified | I booked a flight for myself and my wife from Heathrow to Nairobi in Premium Economy using Frequent Flyer points. I then paid $205 to reserve two seats on our own, in a 2-4-2 configuration cabin, as I didn't want to sit in a row of 4 people if possible. A few weeks before our flight BA emailed me to say they had changed my seat selection. When I logged in to see my new seat selection I had been moved into a row of 4? The email also stated that if I wasn't happy with the new seat selection they had made for me, I could get a full refund of the money I had paid. I called to cancel the reservation, which they did, and I paid $200 cancelation fee and they refunded my frequent flyer miles. When I asked them to refund the fee for my seat reservation, they told me all seat reservation fees are non refundable. I read them the email they had sent me when they changed my reserved seats, but the repeated that seat reservations are always non refundable.
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | London to Nairobi |
| Date Flown | June 2022 |
| Value For Money | 12345 |
| Recommended | no |
"No respect with the customer!"
Andreia Costa (Netherlands)
Not Verified | Terrible experience with British Airways! I was obligated to check-in my carry-on suitcase due to my group number, according to the girl at the front desk. Then, they could miss my two suitcases, plus the luggage of my boyfriend, who traveled with me. After 3 days, they delivered 2 of our 3 bags, and since then the promise of deliver the last one persists. Now, already 10 days passed, and still no information of where the last suitcase is. Always the promise that the bag will be delivered today, but it never happens! No respect with the customer! First and last time with British Airways for sure! I don't recommend at all!!
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Amsterdam to Montreal via London |
| Date Flown | June 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
