British Airways customer review
V Bristow (United Kingdom)
Flight BA 202 Boston to Heathrow. Aircraft B747 version 1. We were seated in PE. The cabin was quiet and not full so we had plenty of room. The cabin crew were very attentive and spoke to all the passengers in our cabin. Service after take off was very quick and professional the food was very good and not hurried giving us 3.5 hours to sleep. The seats were very comfortable and the extra space was appreciated. My only complaint is my TV monitor was faulty and had a black line down the screen. It was not an issue as I was planning to sleep rather than watch a movie. The cabin was quieter than economy as it was at the front of the plane and I had a good 3 hours sleep. The Flight attendants were offering drinks throughout the flight which was good. The breakfast was a croissant in a box which I found a bit of a disappointment. Overall I would fly BA Premium Economy again.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Pollock (Australia)
BA11 LHR-SIN 11 June. This flight and the reciprocal one from Singapore to London in economy a month ago have restored my faith in BA. The aircraft was clean and in good condition; seats were comfortable staff were unfailingly attentive friendly polite and efficient. Meals were of a good standard toilets were clean and properly maintained throughout the flight. Boarding and disembarking were seamless from BA's side. One of the best flights I have had for years on many different carriers.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Brown (United Kingdom)
LHR-EWR rtn econ/premium. Very good experience as usual with BA. Having gone through the highly pleasurable T5 it was all aboard a 2 week old Dreamliner for the 7 hour outbound flight. Seats pretty comfortable for economy and new entertainment system very good indeed. Return in premium economy wasn't bad at all comfortable enough to sleep the duration of the return flight. Cabin crew professional and attentive in both directions. Will be using the service again next month.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Thompson (Canada)
Flew World Traveller Plus for the first time. Our trip was to and from LHR from Toronto YYZ. When flying a distance World Traveller Plus is well worth the little extra. Being a big guy - tall - I really appreciated the larger seats and the extra leg room. And the on-board staff were super. Will never fly regular economy again if at all possible. Unfortunately we got caught in the baggage screw-up at Heathrow on Friday June 6th. We made it back to Toronto OK but our luggage was just delivered to our house today Wednesday June 11th. I guess that one must remain philosophical when these things happen. I'm just glad that it was at the end of our vacation and not the start. All-in-all I will definitely fly British Airways again.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Prentice (United Kingdom)
London (LHR) to Houston (IAH) to London (LHR). T5 in Heathrow is crazy We been up and down the lifts and get train to other gates. We got boarding first then people comes in the plane. When the plane was ready to take off then 1 hour later food ready to give out to other people then nothing until 1 hour before we land. The seat was uncomfortable old and tired. The Cabin Crew were so miserable.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Loraine Droy (United Kingdom)
I have just been reviewing all the reviews on this website and it seems every evident to me that if you are booked in First class you will more than lightly have a great flight economy or premium is touch and go! If you want to take the risk I travel BA to Tampa premium economy three times a year the food is disgusting and I always sit in aisle 14 now if anyone has booked there seat in this aisle be warned they run out of choices on the menu when they get to you and they offer you an economy meal and quite frankly they do not care if you complain well I complained! Myself and the man seated next to me kept up the complaining and 15 mins later the steward comes up with two beef dishes. The crew had kept these meals for themselves. So be aware that if you are seated in aisle 14 bring your own food because you will not get a decent meal.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Tanmay Bhakta (Australia)
I flew Singapore to Sydney with them recently and it was the most horrible flying experience. At the boarding gate the staff were just so disorganised in getting the passengers on board that we had to wait for almost an hour before we got on. The plane was an old and tired 747-400 which had the dirtiest cabin I have seen. There was a stale smell lingering in the premium economy cabin. The seats were old worn out and lumpy despite being in premium economy. The inflight entertainment was a joke. The video quality was mediocre and the noise cancelling headphones were not working for most of the flight. The food was some strange fried rice which was bland. The crew were unfriendly they didn't serve drinks once throughout the flight. The worst part were the toilets smelly with a toilet bowl and sink choked with toilet paper. Overall I will never fly British Airways again unless I don't have any choice.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Michael Dielissen (Canada)
YYZ to LHR - July 2012 - I flew overnight in premium economy on a 767. I chose this flight because on the 767 the layout is 2-2-2. I chose an aisle seat in the middle 2 so I could go to the washroom etc without disturbing y seat ate and vice versa. The seats are comparable to North American business class except with narrower arm rests. (better than economy but still not meant for sharing). The entree food was the same as business class and I wasn't really impressed. It wasn't bad but wasn't good either. I would definitely fly BA on this route again mostly because of the layout and the option to fly premium economy.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Volz (United States)
London City-New York JFK via Shannon on A318 but had really nice seats and professional crew. Meal served was very tasty and fresh. Overall a very good flight would use this airline again.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
