British Airways customer review
K Jackson (United Kingdom)
Flew from LGW to PFO and back recently. Plane was old tatty 737 but at least we got the 34" of legroom which the refitted planes no longer have. Flights were on time both ways food was reasonably good & cabin staff were charming (specially on the outboard flight). I was surprised to find BA no longer has a Club Lounge at Paphos and even more surprised to find that there was a comfortable lounge there that BA Club Europe passengers were unable to use. We were given vouchers as compensation and thought we would at least get a glass of wine and a sandwich - but no. The vouchers were of such low value they could only be redeemed for things like a local beer crisps and chewing gum. Even though the flights were quite good I feel that BA are treating their Club Europe passengers with contempt by denying them any lounge access or reasonable compensation - also by refitting their aircraft to give passengers less seat width and the same legroom as economy. Why pay a premium price for a non premium product?
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Parry-Williams Garth (Australia)
BA16 SYD-LHR 4 Sept Brand new 777 great VDU and excellent music sound quality with own headphones. Supplied headphones did not work. Warm attentive stewards. Low salt meals very tasty. Always served first though would have liked standard English breakfast - not low salt. Seat though standard economy was soft. BA9 LHR-Bangkok 18 Sept Older 777. Stewardesses interested and human in their approach. VDU not that brilliant. Food also quite satisfying. Bags on both occasions arrived promptly. Well done BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
S Bramwell (United Kingdom)
NCL-LHR-LAX / LAS-LHR-NCL. NCL-LHR A320. Comfortable enough for only a 1hr flight. Crew did a great job serving a full flight in such a short space of time. Overhead bins were full and was a bit tricky finding space. Some passengers had put very small bags overhead and not under seats and refused to take them down it did seem people have more carry-on than allowed. Took off on time and arrived early but this meant no stand available for 15mins. LHR-LAX on A380. Paid to get two economy seats on the upper deck together and was worth the money as no stranger next to us no moving for loo breaks etc. Aircraft excellent IFE great (games were good moving maps etc also great) crew superb food was nice (first meal very good!) and the ice lollies were a great touch but did think an extra drinks service would have been good. We were close to a galley so easy enough to go and ask for drinks which we did two/three times. Seat was good but equal space to the earlier A320. Extra bin beside seat was useful. The arm rest doesn't go all the way up which was a bit of a pain. Take off delayed by a fault on the airbridge but arrived on time - takes a while to get off due to number of people. LAS-LHR on a B747. Older aircraft and compared to the brand new A380 it showed Again paid to get two seats together which was worth it. Seat ok but not as comfortable as previous flights food was ok IFE was ok but my PTV was off centre so had to watch sideways. Overall just an ok flight. Crew were friendly and didn't hide away all night which normally happens on late flights with other carriers. My only problem was the arm rest didn't go up and when the seat in front of me reclined I couldn't get out. LHR-NCL on a A319. Super quick flight not 100% full but crew again worked quickly to get everyone drinks and snacks. Arrived 15min early but took a while for bags to come off at NCL.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Wer (United Kingdom)
Traveled to Rome with British Airways. On the way there everything went fine. A day before our departure we were told that the flight was overbooked and asked politely to change to a different flight. We were told that they would pay for the taxi (the flight was earlier and no public transport was available.) as well as for the breakfast that we were missing at our hotel. We agreed to change because we sympathized with BA representative who had a difficult job of asking people to move to a different flight and because we wanted to support British Airways. Big mistake. Apparently everything we were told by their representative was a lie and no refund for the taxi fare was given to us. So much for doing BA a favor they are not a reputable company they once were.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Keung Kieron (Hong Kong)
BA26 22/6/2014. During my trip to the UK I feel very pleased that I chose BA. The A380 was superb. The new Thales inflight entertainment was more than excellent. There were 1250 hours of On Demand to choose from. Although the food was quite limited I really liked the entertainment and the staff service. First class service in economy class!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
F Klajner (Canada)
Flew from IST to LHR on September 29. In short an abomination for a business class flight lasting nearly 4 hours. It started with a dirty dingy cramped lounge with very limited and low-quality food and drink selection and located very far from the boarding gates. I have used the Star Alliance lounge at Ataturk Airport and it is light years ahead of the BA lounge. The plane was an ancient B767. The business class seats had little leg room or recline were packed out hard and very uncomfortable. It took 1 hour for any drink or food service to start and we were served warm champagne and a small bag of stale nuts. This was followed by a hot meal which was totally different from that described in the menu which had been handed out and this became apparent only when the food service began. There were only two choices nothing vegetarian. The crew were disengaged disinterested and dismissive. The entertainment system consisted of only several old screens suspended from the ceiling and showing the movie Godzilla which doubtless was a big hit with the 12 year olds in the audience. At the end of the flight we were given fast-track cards to speed up our passage through customs. Unfortunately only 3 of the 6 fast-track booths were open and we ended up effectively in the slow-track line. To add insult to injury this business class flight cost $200 more than that of its competitor Turkish Airlines and bore little resemblance to the business class service and cabin described on the BA website. Shame on British Airways for this product.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Mark Niall (Australia)
Flew earlier this month LHR to IST in Club Europe. Good smooth uneventful trip. Good lounge at Terminal 5. Food and service onboard was very good. Priority boarding and priority pass for immigration in Turkey. However it is difficult to categorise the seating and space with Business Class. In fact the amount of room available seemed little different to Economy.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Taylor (United Kingdom)
Airbus 321 from Amman Jordan to London. Flight on time. Full plane. Very uncomfortable seats I am tall no leg room knees against the seat in front for the flight of over 5 hrs. This is the wrong plane for this trip-narrow single aisle only 2 toilets for all 180 passengers - more like a bucket and spade flight. Food very moderate salad starter of 3 leaves and an uncut chunk of cucumber main course of chicken and potato was tepid not hot at all. Cabin crew spent a lot of the time chatting in the galley at the back of the plane although the food service was quick. Upgraded on the outward trip-what a difference! BA needs to sort the plane choice out-this flight is often completely full. Economy was very poor.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Cotrim (Portugal)
LHR-JNB (South Africa). Booking done from site www.britishairways.com and the check-in too. The time boarding was done with great quality in Terminal 5 in Heathrow airport (pier C gate 65) and schedule. Cabin crew was fantastic. The flight was very good the quality of the plane provides an excellent trip. Takeoff and landing very smooth. The "rest position" of the seats makes in upper deck the legroom a little tight. Do not choose the emergency exit seats because they do not have access to windows and are narrower because the table and the monitor are on the armrest. JNB-LHR. 747-400. It is a much older plane. However the trip was very good after crossing the storm just outside Johannesburg.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Derek Salter (South Africa)
Economy from LAX to CPT via LHR. Airbus 380 on first leg 747 on second. Both flights completely full. Airbus quiet - on upper deck with a window seat. Room underseat very limited due to two entertainment boxes but storage by window as compensation. For a new plane seat isn't very comfortable - rather hard and I prefer the old-style head rest on the 747s. Great entertainment screen. 747 seat v comfortable and softer but plane is showing its age and noisy after a 380 flight and the seat back screens smaller than many phones these days. Staff on 380 v helpful and pleasant - more functional on the CPT leg. Special meal not provided on last section of CPT leg - otherwise provided and edible. Boarding easy at LAX more chaotic with less waiting area space at Heathrow - they really didn't plan the waiting areas well at Heathrow - just too cramped and poor layout. And transferring through from section c to section a and then back to section b at Heathrow is a real pain and the shuttle was very full too so would avoid if possible. Otherwise flights on time at both destinations despite leaving late. Heathrow is the main drawback when using BA and transferring - what a shame that they didn't make it easier when planning the new terminal. LAX was a joy to use in comparison - so smooth and staff extremely pleasant and helpful despite having a poor reputation.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
