British Airways customer review
J Weber (United States)
We flew BA from London to Dulles DC 10/8/2014. Unfortunately we were seated in economy so space was very tight but the staff could not have been anymore accommodating which greatly helped.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Martin (United Kingdom)
B787. Just returned from a London - Toronto - London flight. BA appear to be proud of their new "Dreamliner" but they have scored a real own-goal by cramming 9 seats into each row 3+3+3. The only way this has been achieved is by fitting seats that are far narrower than the norm. We are well used to airlines having unjustifiably uncomfortable seat pitch but this was the first time I have found myself wedged into such a narrow seat - and I am quite slimly-built! Unless BA changes their 787s to a less-cramped layout I will now have no alternative but to make sure I am not flying in a 787 thus often avoiding BA altogether. I will let a BA steward have the last word: "The first time I sat in one of these seats I could not believe how bad they are" - and he like me is slim. Come on BA - start having a little regard for your customers' comfort and health.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
M Richards (United Kingdom)
I travelled to Hong Kong with British Airways from Heathrow on a 777-200 outbound and one of their new A380's on the way back both in World Traveller. It had been a long time since I had travelled with BA (18 years!) but it was one of my better flying experiences. I didn't know what to expect this time round but the seats had plenty of leg room on the 777 on the way out. I was annoyed as I was told to pull my window blind down as other people were sleeping although I had specifically asked for the window seat for a reason. However the crew were great and asked if I'd like to look out of the window by the jump seat which I did for a good few hours! Not only that the crew called the flight crew and the co-pilot walked to the back of the plane to have a chat with me and gave me a map with all the points of interest highlighted with the times we would be above them! Airlines don't have to spend any money to truly satisfy passengers. The seat on the 777 was quite comfortable and the IFE had plenty of selection. The food was good not dried out and it was tasty. All the toilets were operational and were clean. On the way back I was upstairs on the A380. The aircraft was extremely clean comfortable and the A380 was ever so quiet in all areas of the flight which really surprised me. I really loved the 'seat locker' next to my window seat which easily fitted the contents of my hand luggage. Food was good again and the crew were again amazing allowing me to visit the flight deck after the flight had safely arrived at Heathrow. Toilets were clean and tody and all operational and the IFE was good. Leg room was good. The only thing I would say is that the IFE does take up a lot of space under the seat meaning that hand luggage cannot really be stored there and it can get in the way of your feet.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Cutts (United Kingdom)
LHR-MXP-LHR. Check in/bag drop at T5 once again very slow appears to be a staff shortage at some times of the day. My FFS allows me to use the lounge so I had time for a quick coffee I like the BA lounges at T5. Boarding on time seat 26A on a A320 seemed new with a nice crew a snack and a drink served. Return check in quick Milan Malpenza Airport is horrible! Managed to find lounge close to B35 limited food but quiet wifi was poor although there is a smoking lounge. Boarding quick seat 19A and another newish A319 full flight snack and drink served crew very chatty early arrival at T5. Good product although I booked on day of travel so a bit expensive.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
P Wylie (Australia)
Took 6 BA flights as part of a OneWorld RTW trip. JFK to Berlin via LHR then 4 days later Berlin to MAN via LHR and 6 weeks later Nice to DXB again via LHR. All flights on time all cabin crew polite attentive and thoroughly professional. Refreshments meals and drinks all appropriate for the flights and times of day. It was a pleasure to fly BA after 5 flights with AA. Just one small attitude problem with a ground agent at LHR while boarding for DXB. We were snapped at and told to wait while other passengers (presumably business class) boarded. We were not in the business class 'line' but just happened to be standing near one of the two gates where boarding passes were checked. The ground agent obviously thought that we were economy class passengers trying to board early. Overall a 99% satisfactory rating for these flights. Did not use IFE so unable to give a rating.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Bob Motto (United Kingdom)
VIE to LHR - Seats were of the new configuration only 30 inches both in Club and Economy. The seats are very uncomfortable and there is very little room to relax or work if the passenger in front reclines their seat. The new cabin looks very small with the new seats and I would not recommend anyone wanting to work to fly with BA now. The service was not to a good service and when taxiing you could hear passengers telling someone to turn their phone off but no crew moved to find out what was going on they were more concerned in their own conversations. I hasten to add that this is the new cabin crew with the thunderbird hats who are far inferior to the well paid counterparts. BA short hall can now be classified as a Low Cost Carrier now they have lost all sense of customer service & customer needs.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Gibb (United Kingdom)
LGW to SZG. Absolutely useless for a scheduled service and would not recommend to anyone. Booked flights to Salzburg for travel in September way back in April and chose the 13.45pm flight as most convenient even though more expensive. Luckily we arranged an overnight stop in Gatwick as we live in the North of England as otherwise don't know what we would have done when our flight was cancelled with notice only being given about 9.30pm the night before. We were put on the 7.15 am flight which meant being at Gatwick for 5am. This is a much cheaper flight but no partial refund is available its take it or leave it with BA. Our subsequent onward travel plans were also in disarray because of this and it was a most unpleasant and stressful start to our holiday. Having taken the trouble to complain to BA I am amazed it took 8 days to send a most unsatisfactory short response which ended with "we hope you fly with us again to restore your confidence in our service". BA need to learn that scheduled service means just that and plans are made around the timings that cant just be altered with no notice. I would not trust or travel with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Boyle (United Kingdom)
BA92 4/10/14 YYZ-LHR B787 G-ZBJE. If you want to know what Ryanair long haul will be like sit in E on the BA 787. Appalling legroom seat width and non functioning IFE. Gold Card holder flying around 200 trips a year. Absolutely horrendous experience good luck to anyone taking the 12hr+ trip to Chengdu on it! New plane with the smallest seats ever. Many passengers tried to stand the entire trip to avoid the discomfort! If you are anything more than a medium build and have a bum and hips you will have a very uncomfortable flight. I am not one to moan but this is the end for me BA!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Guy Senior (United Kingdom)
Very comfortable return flight to Hannover in Club Europe. The A319 appeared to be new good food for a short flight and very good value.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Hill (United States)
Just took British from London to Seattle. Tired airplane. Flew business class. Very basic service. No wifi. Nobody checking to see if you were interested in something to drink. Basic packaged food. Very disappointed.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
