British Airways customer review
D Rogers (Ireland)
BA191 19th Jan London Heathrow to Austin. Legroom in economy is too small. I'm 6'2" and just don't fit. On a long haul flight recently I sat with my knees sticking out into the aisle and adjacent seat space for 10 hours.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Tony Vanovitch (United Kingdom)
I returned from JFK last Friday morning reasonable flight although delayed for an hour and a half. Main meal was okay but the breakfast was appalling a stale croissant with some jam. I paid good money for this flight. Really disappointed quality is slipping away.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Clarke (Ireland)
DUB-LCY (BA 4467) got the flight on sale for a pretty good price. Great legroom on the E190 and comfortable seats quick and hassle free boarding. Service was a bit slow but included a drink and a snack (enough for such a short flight of an hour) with the option for more if so desired. Would recommend. LCY is going to be my airport of choice when going to London in future was sitting on the DLR 15 mins after landing and at my hotel 40 mins after disembarking and the trip on public transport was only £4.80 rather the excessive cost/time from other airports in the area.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Ellis (United Kingdom)
CPT-JNB-LHR. Excellent SLOW lounge at CPT with outstanding food and 'loos with a view'. Reasonable flight to JNB although 737 pretty tatty. BA Galleries lounge at JNB not a patch on SLOW lounge. 2/2 layout on 747 upper deck felt superior to 2/3/2 on A380 outward flight particularly as less than 50% full. FAs pleasant and food service managed well. Food better than usual. IFE not as good as Emirates and screen inferior to Club World on A380. Flat- bed seats okay although narrow and hard.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Legard (United Kingdom)
Delhi to London in seat 2A 747 aircraft. Very little difference between First and Business in comfort terms and the food was disgusting. Poor choice of entertainment. Only good thing I can remember was a nice white Burgundy but it was probably served in economy too. Will stick to business class in future for the airport fast tracking and lounges.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Tarazi Marwan (United Kingdom)
Flying from LGW to MCO on a 772. Compared to last year the cabin was clean. Wide variety of food and beverages. Quality was good. BA is far behind a lot of airlines in business class. The seat is small if you are over 6 feet tall. Staff ok. They don't go out of their way. It seems that they are just doing their job. You don't see them between meals. They need to step up their game. I don't think BA is a 4 star airline. I would only recommend because of direct flight.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Patricia Walton (United Kingdom)
Flew Miami to Heathrow it was a nightmare the attendant watched me struggle with 2 small cabin cases and did not offer to help and another passenger had to put them in the hold for me while the attendant stood there and watched. It was very clear that he could not be bothered. When the meals were being served he said to myself and my husband (do you want anything as if he was doing us a favour) we asked for nothing the whole of the trip. When arriving in Heathrow yet again he stood and watched me struggling to get the cases down as my husband only has one arm and could not help me. I have travelled many times with BA and always found the staff very attentive but sadly not on this occasion.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
E Barr (United Kingdom)
LHR to HKG in Club - 777-300ER. Lovely newish plane and very attentive staff with smiles. Seat was rear facing and perfectly fine as a bed but seems to have got a little narrower. Window seat 13A and was expecting some sort of decent storage space but only a tiny little sliding drawer meaning I had to put everything above in the locker and bother the person in 13B. Food and drink was very good as was inflight entertainment. Decent sleep in a comfortable cabin - only real niggle was the 8 abreast cabin which seems inferior to Cathay / Virgin "herringbone" design.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Franklin (United Kingdom)
Cairo-LHR-SFO-LHR: Overall BA are suffering from a fleet which desperately needs replacing. The 747 to SFO must have been 20 odd years old and looked it. Ancient IFE with tiny screen virtually inaudible sound and minuscule choice. Seats were ok actually moderately comfortable for economy staff better than they used to be. The flight from Cairo on a much newer Airbus A320 in a long haul configuration was much better. Big IFE screen lots of movie choice comfortable seat charming cabin crew shows what could be with a newer fleet. As a Brit this itinerary was a rare chance to see what transferring through LHR is like well I just made my connection but why oh why have they designed such a massive T5 only to put a bottle neck of 5 or ten transfer desks for the tens of thousands changing planes every few hours? That transfer hall should be massive and full of staff rather than anxious travellers fretting about missing their connection. If I were BA I would sort that or else keep losing transfers to Schiphol or CDG. Overall I get the impression BA is living off the captive market London provides- hundreds of thousands of very rich people wanting long haul direct flying for which there is no competition. If there is ever global de-regulation BA's long haul business will go the way of short haul with Emirates playing easyJet's role this time.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Pidlaoan Christian (Canada)
BA on LCY to DUB in December flight almost full but cabin crew attentive and all smiling and offered a choice of popcorn or chips. Good value considering other airlines on this route does not serve complimentary snack at all.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
