British Airways customer review
James Little (United Kingdom)
Los Angeles (LAX) to London (LHR) in Club World. January 2015. Have not flown out of the Tom Bradley International Terminal at LAX for years but it's now much improved. Check in and bag drop a breeze as was security and in the oneworld lounge in minutes. Good choice of food and drinks and plenty of space. Short-ish walk to the gate good welcome on board and drinks served quickly. Couldn't fault any aspect of the experience and we took off and landed on time and managed a good five hours sleep out of the ten hours duration. Love the Arrivals Lounge at LHR. A civilising shower and 2nd breakfast sets you up for the day.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
G Tonge (United Kingdom)
Flew BKK-LHR was fearing the worst having read the reviews on here regarding the aisle seats where people have to step over you to get out. Relieved to say this didn't cause me any problems and I wasn't disturbed. Found the seat to be comfortable in both the upright and flat bed positions. Service from the cabin crew was adequately good. Food average. Entertainment system average.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Ferguson (Singapore)
LHR-SIN on A380. First Class Seat 1K. Crew unprofessional most of the time forgot seat 1K existed with no welcome drink until 15 mins had passed no water top up until I asked (3 times) forgot wine match with first course and everything handed out with "ok?" as a comment. New tasting menu was very good. Had a flight in business with CX a few days later and the food quality crew and overall service was another league - far outshone BA. The BA First product is a waste of money and crew need a re-train.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Jack Whiteley (United Kingdom)
London Gatwick to Mauritius 27th December return 7th January. 777 Aircraft economy class. I never travel economy class so it was a bit of an eye opener particularly on a 12 hour flight. The seats are far too close together and quite uncomfortable. In the middle seat the drop down tray was broken. When the passenger in front put his seat back I couldn't use the tray and when I asked the stewardess to ask him to put it forward a bit she just shrugged and said nothing. Poor unfriendly service and absolute rubbish food. BA are miles behind the Far and Middle East airlines and still charging more. I have no idea why people use them.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
P Brennan (United Kingdom)
Bangkok to London Heathrow. 8 Sep 2014. On this flight British Airways stinted on everything. I don't mind a frugal airline as long as the fare is cheap. British Airways is not cheap. As soon as we were in the air the temperature plummeted. Everyone had their airline blankets over them. There were not enough stewards/stewardesses. Forty minutes before the welcome on board drink - and no small snack not even a small packet of nuts. Seatback TV did not work in the section I was on and the man next to me had to move to another seat. The seatbacks should be checked before the flight. However eventually they did work. A small number of films TV shows I have never heard of and no games option. First meal very frugal second meal no salad and no bread roll. And creamers! Even for tea! Whatever the quality of the meal serving creamers cancels out any pretence of quality. Snacks we had to wait and when they were available there was a limited amount. British Airways even ran out of beer! BA hasa system of paying to book a certain seat they don't miss a trick! I resent having to pay to book a certain seat. The flight was expensive but it had a good time slot and no stopover. Never again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Rogers (Ireland)
BA191 19th Jan London Heathrow to Austin. Legroom in economy is too small. I'm 6'2" and just don't fit. On a long haul flight recently I sat with my knees sticking out into the aisle and adjacent seat space for 10 hours.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Tony Vanovitch (United Kingdom)
I returned from JFK last Friday morning reasonable flight although delayed for an hour and a half. Main meal was okay but the breakfast was appalling a stale croissant with some jam. I paid good money for this flight. Really disappointed quality is slipping away.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Clarke (Ireland)
DUB-LCY (BA 4467) got the flight on sale for a pretty good price. Great legroom on the E190 and comfortable seats quick and hassle free boarding. Service was a bit slow but included a drink and a snack (enough for such a short flight of an hour) with the option for more if so desired. Would recommend. LCY is going to be my airport of choice when going to London in future was sitting on the DLR 15 mins after landing and at my hotel 40 mins after disembarking and the trip on public transport was only £4.80 rather the excessive cost/time from other airports in the area.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Ellis (United Kingdom)
CPT-JNB-LHR. Excellent SLOW lounge at CPT with outstanding food and 'loos with a view'. Reasonable flight to JNB although 737 pretty tatty. BA Galleries lounge at JNB not a patch on SLOW lounge. 2/2 layout on 747 upper deck felt superior to 2/3/2 on A380 outward flight particularly as less than 50% full. FAs pleasant and food service managed well. Food better than usual. IFE not as good as Emirates and screen inferior to Club World on A380. Flat- bed seats okay although narrow and hard.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
C Legard (United Kingdom)
Delhi to London in seat 2A 747 aircraft. Very little difference between First and Business in comfort terms and the food was disgusting. Poor choice of entertainment. Only good thing I can remember was a nice white Burgundy but it was probably served in economy too. Will stick to business class in future for the airport fast tracking and lounges.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
