British Airways customer review
R Tompkins (United Kingdom)
Family of 3 - 747 out (upper deck) 777 back. Fortunate to be a silver member so get to allocate seats when booking. Flights on-time out, 1 hour delay on return, reason late inbound aircraft (really useless excuse). On departure no knowledge of which gates would be used for this and many other flights so both main lounges by security in T5 hellishly overcrowded. Assume the remote lounges would have been empty. 747 tired with ancient entertainment system but quiet upper deck, 777 the same except crowded and busy on the only deck - although both did have new first class so some upgrading had occurred, just not all of it. Crew however excellent throughout in both directions so well done, particularly return leg which had considerable number of young children making for demanding work. Food both directions actually quite decent, continual drinks service for first half of flight e/w then help yourself in galley. Good value as we gained big discounts when booking a holiday package. Had I paid full fare would have been very disappointed though, doesn't near match up to the main opposition these days - too many seats in an inconvenient layout. I do wonder if BA have given up going for the business traveller in premium classes on some long haul routes now (as they have for short haul club) and now see the higher spending families as their revenue source - maybe that's why we got the antiques to fly in.
| Aircraft | Boeing 747 / 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Charlotte Stiley (United Kingdom)
Travelled from Venice to Gatwick on 28th May check in staff rude and unhelpful plane seats and food trays dirty and seats very worn and uncomfortable. Lady next to me had her arm rest fall off during the flight. Food for my daughter inedible. Attendants very lacklustre. Nappy changing table fell on my mum whilst on the toilet attendant suggested we sue BA! Wrote to BA to complain got fobbing off email in return. Won't be wasting my money on business class again. Shocking service and standards from start to finish.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Tarun Thadani (Singapore)
Worst customer experience on BA flight. I have a confirmed flights for British Airways from Singapore to Sydney for tomorrow. When I tried to check online the system did not allow me to do online check-in. I called the BA contact center in the UK and was shocked with the response received. The person told me that there is a difference between confirmed booking and confirmed seating. Essentially BA wants to sell their seats at a premium. They arm twist the passengers and make lame excuses that although you have confirmed flight bookings it doesn't mean you can fly unless you get the seats allocation. We are travelling as a family but got scattered seats. Very embittered with the overall experience. Will never fly again with British Airways.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Thomas Varughese (Canada)
I had this terrible experience of traveling British Airways from Heathrow to Calgary. The plane was parked in a no-mans area and we were bussed to the plane. To my horror I had to climb through the stairs with my carry on bag! The width of the seat and the leg space is the smallest I saw in my 40 years of travel experience. It's a shame that that the airline is using this kind of carrier for a Transatlantic flight. The quality of food is one of the worst I have ever seen. I picked the non-veg chicken item the taste and content was hopeless. The container was marked for expiry as 28/11/16 07.53 an expiry after 18 months but marked for the hour and minute. The only positive thing I can think of in this torture for 9 hours is the attitude and service of the cabin crew they were great.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Anderson (United Kingdom)
BA362 6th June 2015. If this were the first flight I had taken with British Airways I would not be impressed. At check in there is a lack of professionalism. The customer does not come first even at the First Class check in. Staff interrupt each other and discuss their own business in priority to completing the check in. The flight was in fact delayed by an hour despite the information such as was provided given as "ten minutes". The aircraft appeared dated and not especially clean with crumbs on the seat and grease marks on the windows. The inflight shopping was made difficult as there were no inflight duty free magazines available in Club Class. Inflight entertainment system did not work. Whilst the food was good it had to be changed as the first offering was cold. Inflight crew were pleasant and efficient. Upon arrival the baggage reclaim took no account of priority passengers.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Vines (United Kingdom)
I flew from Heathrow to Tokyo Haneda in First. The Concorde Lounge at Heathrow was quite good though I was surprised by how little choice there was when it came to food. The seat on the new First was good. The service was all right. The food on board was poor as it has been each time I've flown First over the years. To find something edible I had to retreat to the snack bar in business. I was particularly disappointed because BA is still my first choice for economy and it is fine in business apart from the bizarre seating configuration.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Ellis (United Kingdom)
HER-LGW. Our return flight confirmed our view that Club Europe is a waste of money on this new route. HER is infamous as a relic of the 70s and BA have done nothing to improve that. Check-in was interminable despite a Club Europe desk. There was a fast track option for security but this was roped off for our flight. No lounge was offered even though there are lounges available and used by other airlines. Not surprisingly there was no priority boarding. Our seats 2D and 2E are the only decent seats in the new Club Europe. Service on board was adequate. LGW was the usual nightmare taking 45 minutes to crawl through the boarder control fiasco. We certainly wouldn't want to repeat our BA experience to and from HER.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Bradley Baker (Cyprus)
I'm very disappointed with my BA flight as it was very poor. I was traveling from GLA Glasgow-LCA Larnaca via LHR London. On my first flight my tray table fell on it hinges. They did gives a full breakfast though. Then on the second flight the middles of the seat were full of dust and gum. Secondly the television on the 767 was broken. Finally on a 5 and a half hour flight they gave us a little chicken or vegetable wrap with a choc pud.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Conrad Winchester (United Kingdom)
BA006 19th May 2015. Awful premium economy service - bad old cabin with faulty inflight entertainment and they even split my wife and I up when travelling back from Japan - how is that acceptable?
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Evans (United Kingdom)
Flew from Heathrow to San Francisco on May 1st with BA. What a disappointment! I had to pay over £120 to sit next to my husband having already paid for the flight. Then we couldn't access the entertainment for over 90 minutes at the start of the flight due to some technical problem and again later in the flight it went off for about 60 minutes presumably due to the same problem. Our first meal was served more or less straight away and it was OK typical airline fare but there was then over 7 hour wait for the next meal which was laughably called afternoon tea one piece of bread cut into quarters with chicken and a scone with cream and butter. Four hours after the main meal they ran out of snacks and when my husband went in search of something to eat they gave him two packs of nuts and said they were for the return journey! Don't they stock up before picking up the next passengers? Luckily my husband always carries chocolate bars with him as he is diabetic but heaven knows what might have happened had he needed food from the staff. Before half way two of the toilets went out of service so there were some queues. Would I fly BA again certainly not long haul although unfortunately I have to return to Heathrow with them from Boston today.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
