British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3777 reviews
5/10
4 star Skytrax Rating
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5/10

British Airways customer review

(United Kingdom)

Punta Cana - Gatwick. World Traveller Plus cabin on B777. I find this particular cabin very noisy possibly due to proximity of the engines. Seats are comfortable and leg room and elbow room significantly better than economy. The front row of World Traveller Pus has even more legroom but be warned that this is a mixed blessing since this row is fitted with shelves for strapping down babies cradles and if you sit next to a passenger who requires this facility then it will severely compromise your space. IFE was OK but nothing special. Main meal was OK but breakfast was an absolute disgrace; a dry cheese croissant and a small granola bar. No alternatives offered. I know this is not business class but for the premium I paid for World Traveller Plus I feel entitled to something better than this really very poor take it or leave it excuse for a breakfast. The drinks service was nothing special either; one round of juice or water before take off an offer of wine with dinner and another juice and water run after dinner. Then nothing until breakfast. Regarding the crew some were engaging and friendly but far too many others were offhand and unsmiling. When in all innocence I used a toilet in the Business Class cabin I found a member of cabin crew waiting for me when I emerged who promptly berated me for my mistake. Fair enough but when I explained that other passengers in World Traveller Plus had also used the toilets in Business Class I was virtually called a liar. I backed off from an argument but I found the experience upsetting and I simply couldn't get to sleep thereafter. I eventually disembarked at LGW hungry thirsty and a somewhat unhappy bunny. In summary World Traveller Plus is probably just about worth it for the extra comfort and space but don't get your expectations too high in terms of food and drink and be prepared for inconsistent inflight service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

British Airways customer review

(United Kingdom)

After a recent flight to St Lucia with BA if I have a choice in future I will fly with another airline. From the start of the return trip we experienced problems. Headset failed to work on reporting this to the cabin crew I was informed that "you need to jiggle it to make a connection" so needed to unpack my own kit to watch a movie. Meal time the only choice left was pasta one with cheese and one without the passenger next to me had the pasta it looked like it had been re-heated with the cover off very hard. On mentioning it to the cabin staff all she got was "their cutting down" in all areas. Re the movie this picture quality was a disgrace picture and sound kept braking up I switched my phone on and again used my own music to get me through the 8 hours trip. I have cancelled my BA membership.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

British Airways customer review

(United Kingdom)

Sadly flying British Airways is no longer about a great experience - it is a seat on a flight which you pay a lot of money for. We had a number of issues that we tried to get resolved via Customer Services but were told they couldn't do anything until our journey had ended? We were very disappointed with this approach and their inability to address our issues during our journey. BA staff at Heathrow told us the wrong information about reclaiming our baggage (causing big issues) the plane was overly hot on both legs of the flight and we were told by cabin crew on both flights this is a known problem on these older planes. The breakfast on our return flight wasn't fit for consumption - an ice cold hard croissant after 7 hours of no food? Really poor service and even worse customer services.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

I treated myself to Premium Economy on my PEK-LHR flight BA38 because it was only an extra £120 and I had been on holiday to North Korea and wanted a bit of luxury. I was impressed with the legroom in the bulkhead seat and the PE cabin was not very full. The cabin crew were polite and attentive and the food was good however it seemed to be the same as the Economy food just with a fancy menu card. I was impressed with the seat recline and the footrest and I got a lot of sleep even though it was a daytime flight. The IFE malfunctioned for the first half of the flight which seems a common occurrence on BA 747s. Staff were apologetic and gave us complaint forms to fill in.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

LHR-ATL-LHR. Out 3rd May. Back 12th May. First both ways. Outstanding experience. Check-in and security straight through. Concorde Lounge - quiet and comfortable- food lovely. Boarding very efficient. Superb flight-seats excellent food great IFE good. Crew brilliant. Straight through immigration. Exactly same on return. 777 both ways Will definitely fly with BA again. Could not have been better.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(Botswana)

JNB-LHR BA056 May 13 2015. LHR-JNB BA055 May 23 2015 on the Airbus A380. Departed and landed on time. Friendly flight attendants and fairly comfortable seats. Food not exactly 5 star but I didn't have very high expectations either. Overall no complaints at all and I will definitely fly BA again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

British Airways customer review

(United Kingdom)

LGW-HER. A320 on one of BA's new tourist-orientated routes. Sadly this felt more like a charter flight with screaming kids in the row behind an appalling hot breakfast and the penny-pinching 'new' Club Europe seats which are identical in width and pitch to economy. If this is the way BA are going it doesn't make sense to pay the extra. They really should think again about their premium service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

Gatwick to Florida return Flight out was quite good with an attentive crew 3 choices of meals found the seatback TV screen very small and selection of movies and audio choice was poor legroom could be a lot better too and I feel that BA need to update their B777 on this route. Return flight was delayed two hours but was informed by the airline by text and email on check-in a $9 vouches was given to buy drinks or a snack i found the food on the return flight very poor with only chicken or pasta available and the breakfast consisted of a stale croissant and jam and a raisin bar that was virtually indelible I would consider flying BA to Florida again if their prices are comparable to other carriers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

LGW-CUN-LGW. Husband and I had middle seats both outbound and return. We found seats comfortable for seating and sleeping. Crew on outbound were a lot more efficient and friendlier than the inbound crew where the service was a bit haphazard and one particular crew member who was a few years older than the others was rather offhand and didn't smile much at all. Outboard there were empty seats all around us so we did not have to sit face to face with strangers or climb over anyone when leaving our seats but cabin was quite full inboard so we did not enjoy the flight as much. The Club World cabin is definitely cramped compared with other business class cabins and I do not know what BA were thinking when they decided to pack in so many seats and in such a way as to make it very awkward for less mobile passengers to exit their seats. Storage space is lacking around the seats due to BA trying to fit too many passengers into too small a space. I would not say I would not travel Club World with BA again but would look at alternative airlines with different cabin layouts first.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

Gatwick-Naples returning Barcelona-Gatwick. Excellent flights as usual. Especially loved the stylish and comfortable interiors of the refitted A319 on the Naples run. Both flights left late but it didn't seem to seriously affect arrival time. Only complaint is the food/drinks service sandwich is not to my taste and I now refuse them - but other passengers seem pleased. Should offer an alternative such as crisps or nuts to go with wine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages