British Airways customer review
Karen Lolley (United Kingdom)
After flying many, many, times, I can honestly say this was the worst plane I have ever flown in. The aircraft was old and falling apart. During the flight the handle of the toilet flew off, one of the overhead bins was loose and the table holding the bassinette was broken. The carpet was threadbear and the equipment was being held together with tape. They did not have enough food, and nothing available for me (I have a nut allergy), the food that was served, was not fit for human consumption. The toilets were not cleaned during the whole flight (13 hours), and as a result the smell from there was disgusting. The rubbish bin was overflowing with waste, which included soiled nappies. The only time we saw the cabin crew was when they were serving food. They looked very scruffy, not what you would expect of a BA cabin crew. All in all a very unpleasant flight. I travel to Asia every year and will ensure I never fly BA on this route again.
| Aircraft | 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Heathrow |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
12 reviews D Brown (United Arab Emirates)
Very good flight in Club World from start to finish. OK, so the plane may be rather old, but it was in immaculate condition and the cabin crew (older, mostly British) delivered efficient professional and friendly service. The lie flat bed (I took a rear facing window seat) is excellent for sleeping and gives great privacy. The food offering was not amazing (some cost cutting here) and I was surprised to see nuts served in bags not on dishes. There was however a good selection of drinks and glasses were topped up as required. Inflight entertainment was excellent, with a great range of both movies and TV shows. I fly often with the middle eastern carriers who offer newer planes and a more luxury feel, however BA scored highly on crew, seat comfort and ease of sleeping. I also visited the Heathrow T3 arrivals lounge which is first class. I will definitely fly BA club world again if the price is competitive.
| Aircraft | 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Buenos Aires to Heathrow |
| Date Flown | July 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Tom Moore (United States)
Overall good experience. BA owns Vueling/Iberian airlines booked me Paris to Rome. If they try to book you on this airline say no. No leg room, no service, never again. After two weeks in Europe I was really looking forward to going home to my family. When I finally got to the BA counter in the Rome airport, I was told my flight to London was delayed. I would not be able to make my connection in London and I would have to spend the night and fly out in the morning. At another BA desk I was told they had a hotel for me within walking distance. Well I'm 70 and I would say, more like, walking distance if you're a camel. The room and hotel were fine,but when I went to the restaurant with my meal ticket, I was given a menu with three items on it, told I could have water for free but be charged for any other drink. I had paid extra to book my aisle seat months in advance but now I had to book again (BA should have done this) one day in advance of my flight, middle seat, for my 12 hours of flight home to LA.
| Type Of Traveller | Solo Leisure |
| Route | Los Angeles to London to Paris to Rome |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Michael Stanley (Australia)
LHR to BKK June 13th 2015 Club World (Business). While the aircraft is starting to show its age, seats were reasonably comfortable - as long as you don't mind the unusual seating configuration where some passengers travel facing backwards. Cabin service and food quality were good - with one of the best breakfasts we have had in the air - a delicious fruit muesli followed by a 'full english' which was hot and tasty. On this overnight flight, sleep was difficult mainly due to the narrowness of the seats. BA should provide a mattress 'topper' as many other airlines offer to enhance sleep comfort. Fair value for money proposition.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to BKK |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Denise Hanlon (United Kingdom)
BA0567 15/6/15. There was a delay, which I understand and accept. This crew were helpful and went out of their way for me and my travelling companion as we were due to make a very tight connection to travel home by other means. It was unfortunate that my travelling companion's bag didn't make it on the outward journey, particularly as our break was only 5 days long and we had pre-booked travelling plans for the day after arrival.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to Milan Malpensa |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Richard Vines (United Kingdom)
I flew from Seoul to London, business class and was surprised how much better the food was than in first. It was interesting and enjoyable and attractively presented. If only BA would abandon the bizarre seat configuration in business, it would be very good. The service was OK, if a bit inattentive, but it is embarrassing to have the attendants slide down the screen every time you need anything. You find your face inches away from that of a stranger. Fortunately, I now know which seats to pick to avoid climbing over my neighbour to reach the aisle.
| Aircraft | boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Seoul to London |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Nazira Khatun (United Kingdom)
I flew out on the 8th June 2015 and all I can say is that the staff, flight and service was excellent. We had a little issue with the flights as the people we booked it with made an error on our tickets but BA sorted this out in no time. I will definitely be flying out with them again and I will recommend them. Service on the plane was excellent.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Turkey |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
3 reviews Nur Afiqah Rahmat (United Arab Emirates)
I fly with this airline almost every other weekend from Abu Dhabi to Muscat. Throughout (I think so far 7 trips with them), they have never had any delays with me, and even if there has been, it would be a maximum 30 minutes (and still be able to arrive in Muscat on time). Staff are professional, yet friendly enough to chat to. It would be excellent if there was a flight from Muscat to Abu Dhabi at an earlier time (the only ones available now is one that arrives at midnight). The only downside to this airline is that the Highlife shopping is not available for that Abu Dhabi - Muscat due to the short duration, even if you booked and paid for the items online and were hoping for an onboard delivery.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Abu Dhabi to Muscat |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Harrison (Canada)
Ended up on a 25-year-old 747, the second-oldest in BA's fleet, and boy did it show. The cabin was seriously dated and in need of a good renovation, but I guess this aircraft will be retiring any day soon. The outbound flight was on a nicely retrofitted 777 with comfortable spacious chairs and excellent, clear and larger IFE screen. The screens on this 747 were tiny and and very poor resolution by comparison. Nevertheless, the service was usual good BA standard: courteous and efficient, with decent enough food (better than in past years, when revolting soggy pasta seemed to be the norm). Despite the ancient and not-up-to-standard aircraft, the flight was pleasant enough.
| Aircraft | B747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to YYZ |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Steve Gatenby (United Kingdom)
We were boarded quickly but suffered a weather delay of over an hour because of localised thunderstorms. Throughout this time, the cockpit crew kept passengers updated and after about 30 mins water/juice were offered before being advised that we would soon be cleared to depart. The cabin was clean and the crew friendly and polite with apologies about the delay. Breakfast snack just ok but only a short flight. In my view BA in general do short haul well, but really need to improve their long haul product.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LGW to VCE |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
