British Airways customer review
B Vincent (Australia)
Flight was delayed 2 hours - I was given reasonable notice, but then had to rearrange my connecting flight and ended up with a lot more time at Heathrow than I would have liked. Check-in was fine, and cabin staff attentive, food average - but I do have an issue with space. The 747 fuselage tapers at the back - there's not enough room for 3-4-3 seating, and rows 51 on have 2-4-2 configuration. Rows 49/50 don't have enough room for 3-4-3 seating either, but BA do it anyway by sneakily making the outer seats narrower than the rest. I endured a 9 hour night flight in one of these horrible seats, my back was twisted and sore for weeks after. This is just not acceptable for a long-haul flight, especially at night - BA charges extra for seats identified as having more room, by the same principle these seats should be advertised as having less room and cash-back offered for anyone prepared to accept them (small children, perhaps).
| Aircraft | B747-400 / A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to Berlin via London |
| Date Flown | April 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
C Barkei (Luxembourg)
Short hop from the empty terminal 1 at LHR to LUX. Nice to be able to use the lounge in LHR, but an aggravating wait at security despite virtually no line. Excellent service on board, off the plane at LUX, through passport control and in the car in under 10 minutes. I was impressed with the cheerful nature of cabin staff.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to LUX |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Ahmed (United Kingdom)
LHR-NCL-LHR. I was rather disappointed to learn that my early morning Sunday flight was cancelled without any reason on the afternoon before the morning I was to fly - the whole point of this trip was so I could easily go back and return the same day to attend my sisters wedding, saving time and also money due to the trains being so expensive. I managed to rearrange my flight for the previous night and while annoyed I had to now arrange last minute accommodation, I thought this would be straightforward and as far as re-booking it was via the BA app. What it didn't tell me was that the flight I re-arranged to fly out with was severely delayed and my heart sank as I received a a text/app notification telling me so - I think this was very sneaky not to mention before re-booking and I spent a couple of hours getting to know Terminal 5. The general feedback from here and from friends is flights on this particular domestic route are often subject to delays and cancellation, and for a full service airline that is simply unacceptable - more than anything when everything else is cutback, reliability becomes golden. The plane itself was immaculately maintained and clean and I liked the simple but elegant cabin. BA staff also do let things down a bit, often quite brusque and unfriendly, and the desk staff do come across rather insincere when there are issues as there was here. Cabin Crew were fine, but lack warmth of some other Airlines. Sadly there aren't any other options on this route, so will probably be switching back to rail, despite sometimes competitive fares.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | LHR to NCL |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clive Drake (United Kingdom)
LHR to Santorini. Lounge was busy - but then it often is. Flight left about 45 minutes late and this was blamed on congestion. (I guess we are stuck with this excuse for the next 10 years until they build a 3rd runway). Plane was very clean. We were in Club Europe (new seat design) in row #1. I am glad we were as rows 2,3 etc looked very cramped. The only difference with economy being the table tray in the centre - instead of a seat. Lunch was very good indeed. I had the Thai chicken - my wife had the cheeks of beef which she said was excellent. FAs were very friendly. Smooth flight all the way. Its sort of worth the extra money I guess - the privacy and the one WC for the front end of the plane. It could however be so much better, with wider seats and doing away with the silly central "table".
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to Santorini |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Neil Astley (United Kingdom)
Fantastic from the word go. Check in was great, Concorde lounge great along with the spa elemis treatment which was lovely. Good service and attention to detail. Crew onboard delightful. Food was nice and was a real pleasure.
| Aircraft | B747 400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | LHR to MIA |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Karen Lolley (United Kingdom)
After flying many, many, times, I can honestly say this was the worst plane I have ever flown in. The aircraft was old and falling apart. During the flight the handle of the toilet flew off, one of the overhead bins was loose and the table holding the bassinette was broken. The carpet was threadbear and the equipment was being held together with tape. They did not have enough food, and nothing available for me (I have a nut allergy), the food that was served, was not fit for human consumption. The toilets were not cleaned during the whole flight (13 hours), and as a result the smell from there was disgusting. The rubbish bin was overflowing with waste, which included soiled nappies. The only time we saw the cabin crew was when they were serving food. They looked very scruffy, not what you would expect of a BA cabin crew. All in all a very unpleasant flight. I travel to Asia every year and will ensure I never fly BA on this route again.
| Aircraft | 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Heathrow |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
12 reviews D Brown (United Arab Emirates)
Very good flight in Club World from start to finish. OK, so the plane may be rather old, but it was in immaculate condition and the cabin crew (older, mostly British) delivered efficient professional and friendly service. The lie flat bed (I took a rear facing window seat) is excellent for sleeping and gives great privacy. The food offering was not amazing (some cost cutting here) and I was surprised to see nuts served in bags not on dishes. There was however a good selection of drinks and glasses were topped up as required. Inflight entertainment was excellent, with a great range of both movies and TV shows. I fly often with the middle eastern carriers who offer newer planes and a more luxury feel, however BA scored highly on crew, seat comfort and ease of sleeping. I also visited the Heathrow T3 arrivals lounge which is first class. I will definitely fly BA club world again if the price is competitive.
| Aircraft | 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Buenos Aires to Heathrow |
| Date Flown | July 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Tom Moore (United States)
Overall good experience. BA owns Vueling/Iberian airlines booked me Paris to Rome. If they try to book you on this airline say no. No leg room, no service, never again. After two weeks in Europe I was really looking forward to going home to my family. When I finally got to the BA counter in the Rome airport, I was told my flight to London was delayed. I would not be able to make my connection in London and I would have to spend the night and fly out in the morning. At another BA desk I was told they had a hotel for me within walking distance. Well I'm 70 and I would say, more like, walking distance if you're a camel. The room and hotel were fine,but when I went to the restaurant with my meal ticket, I was given a menu with three items on it, told I could have water for free but be charged for any other drink. I had paid extra to book my aisle seat months in advance but now I had to book again (BA should have done this) one day in advance of my flight, middle seat, for my 12 hours of flight home to LA.
| Type Of Traveller | Solo Leisure |
| Route | Los Angeles to London to Paris to Rome |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Michael Stanley (Australia)
LHR to BKK June 13th 2015 Club World (Business). While the aircraft is starting to show its age, seats were reasonably comfortable - as long as you don't mind the unusual seating configuration where some passengers travel facing backwards. Cabin service and food quality were good - with one of the best breakfasts we have had in the air - a delicious fruit muesli followed by a 'full english' which was hot and tasty. On this overnight flight, sleep was difficult mainly due to the narrowness of the seats. BA should provide a mattress 'topper' as many other airlines offer to enhance sleep comfort. Fair value for money proposition.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to BKK |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Denise Hanlon (United Kingdom)
BA0567 15/6/15. There was a delay, which I understand and accept. This crew were helpful and went out of their way for me and my travelling companion as we were due to make a very tight connection to travel home by other means. It was unfortunate that my travelling companion's bag didn't make it on the outward journey, particularly as our break was only 5 days long and we had pre-booked travelling plans for the day after arrival.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to Milan Malpensa |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
