British Airways customer review
3 reviews W Blades (Australia)
BA staff were excellent from the start to the finish. Service onboard was friendly, professional, and helpful. My wife left her handbag on board the plane when we arrived at Heathrow, and the BA flight attendant personally travelled from Terminal 3 to Terminal 5 to hand deliver it back to her. If you know the huge distance between terminal 3 and 5 at Heathrow, you'll know just how much effort the flight attendant put in to returning the handbag. That exceptional level of customer service is almost unheard of these days, so BA get a 100% customer care rating from my wife and I. Snacks were good given it was only a bit over 3 hours flying time. Aircraft was clean, however the only negative was the Business Class seats, in fact the tiny cramped seats was the only thing that BA should really change as it sort of killed an otherwise perfect journey. They were standard Economy Class seats cramped in tight so your knees were pressing into the seat in front. To convert these to Business Class seats all they did was put a fancy clip-in style armrest to make the row configuration 2 seats instead of 3.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Helsinki to London |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Powell (United States)
Overall, it was good. The flight attendants were friendly and helpful. The seat were fairly comfortable with plenty of storage space on the sides. The food and entertainment were fine. My husband's screen would not work at first, but the flight attendant fixed it in a few minutes. The cabin was clean. One of the seats did have a broken piece of plastic where the cup holder was. It could have pinched or cut someone. We were happy with the flights.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Chicago to Paris via London |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
1 reviews Andrew Ray (Australia)
Same tired plane back to London. Ground and cabin staff were friendly, pleasant and helpful. A first on this series of flights. Flew on the same plane on the way from LHR to IST (see other recent reviews). Moved to row 1 for more space. Still sub-standard and why, why put economy seats in business class? Lounge was crammed and noisy pre-flight. I joined Star Alliance as a Gold Member so at least got to see the Miles and Smiles lounge. BA, look around don't rest on last century's efforts. I've flown BA First but just wouldn't any more. Responding to Skytrax reviews may just help increase profits. I must say, apart from the cheery crew on BA 677, the polite but totally disinterested service (when it exists) and old, cramped cabins will be my memory of this business trip.
| Aircraft | Boeing 767 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Istanbul to London |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Paul Nesbitt (Thailand)
All I can say is mediocre. Having flown this route with other airlines in business class, I believe I have been spoilt. The British Airways product is old and just adequate. TV screen small and poor quality, food okay but nothing more, seating poor. The one highlight was quality of service from the crew. I had nothing to actually complain about, but nothing to make me want to use this product again.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Bangkok to London |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Ash Aryan (Ireland)
I have been flying between Dublin and London once every 2 weeks on average since the beginning of the year, and I have regularly used British Airways at the beginning. However, I have found their new policy of asking for £15 for seat selection (even at check-in) really annoying, unnecessary and insulting to loyal customers. Fair enough if they want to charge for pre-booking of seats, but at least they should allow selection at check-in time in line with their direct competitors on the same route (Aer Lingus). I have also found the service (food, drinks etc) extremely poor for the fare charged, even for the short sector. If they continue their money-grabbing policy I will definitely and happily give more of my business to Aer Lingus and Cityjet which operate the same route and seem to not treat their customers as infinite cash cows.
| Aircraft | E170 |
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | Dublin to London City |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Ray (Australia)
Uncomfortable, serviceless, low class. I had low expectations and they weren't met. Club World has gone from leading to lagging. Cramped pods (8 seats across when others have 6), and a tired old plane. I usually fly in an aisle seat but know better on BA, so was in a window seat. The passenger next to me was repeatedly woken as food was handed over or spilt on him. After the service the polite cabin crew disappeared. Only one bottle of water all flight. The food was tasteless, overcooked and the presentation with fast food condiments reminded me of fast food chain. At the price this is the worst product in the skies. Seat was broken and IFE clunky. Being used to CX, QF, SIA, Finnair, Air Tahiti Nui, AA, Lan Chile and more, I hesitate to call it business class because it isn't.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Sydney to Singapore |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Ray (Australia)
Expected Club world got Club Europe - the same as Economy on any decent airline. Food was okay, plied with alcohol if you wanted it. Must be the oldest aircraft in the fleet. No IFE other than a 24" screen for the cabin. Was told by the ground crew that my qualifying international cabin bag needed to be checked in, not happy. It's been on international and domestic roll aboard other than on a turboprop. My colleague had the same. Officious and uncalled for. Exactly the same cabin bags were rolled aboard 4 days later on the return flight. Seats were economy class and cramped with little recline and less pitch than economy on many airlines. Why pay for Club Europe business class when you don't get it?
| Aircraft | Boeing 767 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Istanbul |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Ray (Australia)
I managed to switch to upstairs on the 744, so happy as it is a quiet space. Seat 64A footstool was broken, so the night was uncomfortable. We left Singapore around midnight and got into LHR at 0441hrs, so sleep was intermittent as I tried to adjust the seat to compensate. Food out of Singapore was okay but still lacking. One pleasant attendant, one grumpy. No Fast Track on landing because we got in early, so queue with coach tours. I'm stuck on British Airways this trip but won't be booking by choice again.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Singapore to London |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Angela Chadwick (United Kingdom)
Adult meals ran out, just sausage and potato left, no children's meals available! Return flight delayed by 7 hours as plane was not in a safe condition. Scheduled flight at 8pm departed at 3.30am! They had to fly one in to Orlando all the way from Cardiff - a bad joke. No children's meals available.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Orlando MCO |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Ben Millard (United Kingdom)
Very good all business class flight, only issue experienced was the slow bag delivery upon arrival in JFK. Food exceptional and service provided was good. The seats were full flat. Ipad provided for inflight entertainment, with several films, tv shows etc. A good flight albeit a little expensive.
| Aircraft | A318 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | LCY to JFK via Shannon |
| Date Flown | August 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
