It appears BA continues to adopt a “do as little as possible” for this route, presumably due to their monopoly. The aircraft and cabin is looking tired/old, and decidedly mediocre compared to recent business class flights with Emirates, Etihad and Qatar Airways. Outward excellent service from cabin and flight deck crew. My seat (2K) was shockingly filthy. It had been cleared since the last passenger, but I noticed much ingrained filth e.g. food /drink splatters on the cabin wall, crumbs in seat folds/gaps and stained cover, all sorts of debris on floor in gaps/cracks, and remarkably grimy carpet. Cabin attendant offered me choice of the empty seats, but on inspection these were in a similarly grim state. Seat was OK for comfort, but mediocre IFE choice with very poor quality screen. Meal service was good for food and drink, although dirty environment was off-putting. Lacto Veg’ meal much improved since last tried. Pantry service is underwhelming in places e.g. Mars Bars and KitKats are tragically promoted as retro, but some nice ice cream. Return in 1K, and excellent service from cabin and flight deck crew. I'm ridiculously grateful that this cabin is clean. Tired, so skipped dinner. Decided to watch a short TV programme and found much better picture quality on screen compared to outward, although even less programme choice. I found seat comfort mediocre in bed mode, but got five hours of sleep. The cabin layout is clearly designed to maximise passenger numbers without much thought for their comfort. Awake for breakfast, so when attendants were offering bacon rolls I asked for my wife and my requested Lacto Veg Meals. Staff returned ashen faced, and profusely apologising, with two neatly wrapped and labelled plain white bread rolls. Such bad service, and a lack of joined-up thinking! You couldn’t make it up. Post-flight I found the BA customer complaints dept to be dreadful, and left me far more disappointed with the service than at the end of my flights.
Boeing 767 |
Couple Leisure |
Business Class |
LHR to Grand Cayman via Nassau |
June 2015 |
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