"one of the worst experiences"
L Payson (United States)
This British Airways trip was one of the worst experiences I have had. The Business Class seating was terrible, requiring literally stepping over (and sometimes on) my fellow passengers. Additionally, I was facing backwards while flying. The service was poor, food barely edible, the lounge lacking in nearly every way from dirty tables, torn furniture and lack of power outlets. I suggest doing everything you can to avoid this airline. Their competitors exceed them.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | SIN to BOS via LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin crew was not the friendliest"
11 reviews Joseph Goodrich (United States)
Check in was prompt but the fight was delayed 2 hours due to unexpected windshield wiper replacements. British Airways cabin crew was not the friendliest or most professional. I have never felt attendants to be so indifferent and self absorbed. I was never asked what I wanted to order. I was simply brought what they chose. I asked for sparkling water and was informed they had "run out". I asked for more bread, and was informed they has "run out". Dessert was down to one selection. In all, the service was lacking at best. The food was mediocre, and the selection was sub-par. The seats were comfortable and the pod seating was quite good. Flight entertainment is reminiscant of American Airlines from the 1990's, very very disappointing. The most disturbing was the three seatbelt checks all while my belt was visibly around the sleeping blanket. The ammenity kits are of economy class standard on most other airlines. Lavs were not kept clean. I can honestly say I will never fly British Airways again. This was a waste of a $5,000.00.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | LHR to SAN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"pay to choose seats"
Daniel Baldock (United Kingdom)
British Airways from London to Rome, almost perfect on my last 3 flights. Food was edible, the flight attendant very pleasant. The problem with them is their policy to make people pay to choose their seats, very Ryanair.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Rome |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"behind their competitors"
Scott Harris (United Kingdom)
London to Stockholm flight was delayed a little leaving Heathrow due to the typical congestion. Club Europe on British Airways 767 does not have the new seats, but comfortable for the two hour flight. Food was okay at best. The Heathrow Galleries lounge has little in the way of food selection. Drinks on board plentiful, FA's good. I feel British Airways are lacking behind their competitors.
| Aircraft | 767-300 |
| Type Of Traveller | Family Leisure |
| Seat Type | First Class |
| Route | LHR to ARN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"great choice of films"
Andrew Kirkpatrick (United Kingdom)
Originally booked with Easyjet, Manchester to Moscow and they cancelled my return flight without offering re-routing. Then re-booked with Brussels Airline and they had problems at Brussels with runway repairs but to their credit rebooked me with BA. Finally got my flight sorted with British Airways, comfortable, good food, great choice of films. They lost half a point because I went to the BA information desk at Moscow Airport and asked 'Do you speak English?' to a lady in BA uniform confidently expecting the answer "of course". I got a shake of the head and a finger pointed towards a colleague already engaged with another customer.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MAN to SVO via LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"disgraceful attitude"
Y Shachar (Israel)
Don't fly with British Airways, unless you don't have baggage or don't care about it. We took a connection flight via London LHR to San Diego and all our baggage (and of many other passengers in this flight), was delayed for two days. Other flyers told us this problem is frequent with BA. When our baggage finally arrived, one of the suitcases was damaged beyond repair. We filed a complaint, but so far (more than a month) heard nothing from them albeit several calls. Disgraceful attitude. As a final accord, on the return flight, we could not check online, for some unclear reason, while other passengers could. So my wife and I got separate middle seats. Nice.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | TLV to SAN via LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"decent service for a short flight"
14 reviews Craig Cutts (United Kingdom)
LHR-AMS-LHR checked in online which is quick and simple bag drop at T5 very quick, was able to use the lounge through my FFS which I like. Boarding on to a full flight quick and seats on an exit row comfy with lots of room for 1hr flight, aircraft clean and tidy a drink served, arrived on time and bags off pretty quick. Checked in on line for the return bag drop quick as was security, the gate D28 is a long walk from security. Used the BA lounge which while small is nice although not many food option.. Boarding for A321 took a while but departed on time and once on board the aircraft appeared new. Crew served a drink on the 50 minute flight arrived on time bags out quickly. All in all a decent service for a short flight.
| Aircraft | A319/A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to AMS |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a disgrace and inedible"
D Taylor (United Kingdom)
British Airways from London to Bahrain and return. Both flights on a very old Boeing 777, apparently there are only a few of these left. Advantage is that the seats are still 3-3-3 and not 3-4-3. Both flights on time. Outbound flight very full, cabin crew worked hard but without much enthusiasm. Meal was very poor, the so-called dinner was chicken in a slimy gravy. There was no sign of either fresh fruit or vegetables. Later a cardboard box was issued containing a chicken sandwich. Return flight food was even worse, but as departure was 1.30 am the initial effort, called a "snack", was again in a cardboard box, and contained nuts, dry biscuits and a couple of minibars of chocolate. Later in the flight "breakfast" was served. The choice was mixed grill with chicken or omelette. The mixed grill turned out to be an amorphous yellow mass-presumably pretending to be egg, with a round coin shaped structure which was so-called chicken and four potato discs. It was a disgrace and inedible. British Airways has to do something about its catering, it compares very poorly with other airlines. If the food is not worth eating then they should not serve it.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Heathrow to Bahrain |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service was good"
Paul Karagounis (Spain)
The first class lounge at Heathrow was reasonably quiet. Great choice of beverages and champagne and selection of food. Plenty of sitting options, light, magazines and newspapers. Very impressed with champagne and the gin bars. After years of traveling with British Airways still I have not managed to secure a treatment in the Elemis spa even when I travel first (staff at the elemis reception rather rude). Boarding on time and by priority. Window seat in the last row of the club world cabin on the upper deck of A380 with aisle access. Staff polite. The service was good. Good selection of food and beverages and wines. Wide range of entertainment. Seat comfortable and private by using the divider. The amenity kit adequate. Arrival was on time.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to SIN |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin the biggest disappointment"
T Long (United Kingdom)
This was the first time we had traveled long haul with British Airways. The ground staff at terminal 5 were helpful and friendly. The aircraft cabin was the biggest disappointment, it hadn't been updated since the plane entered service. The inflight entertainment screen was tiny and unclear, film selection was good. The food was okay and flight was on-time. If British airways are running a new plane on your route, its likely okay, but if it is one of their Boeing 777's (old planes), I would consider other airlines.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to KUL |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
