"British Airways really don't care "
Clive Drake (United Kingdom)
There are so many poor reviews here for British Airways, and I am just about to add another one. The return trip started in the shared lounge at Pisa. Its comfortable enough - but forget it if you are hungry. There is no food to snack on - just a few bags of crisps, nuts and sealed croissants. Booze choice is okay. Quite why, in Italy of all places, a platter of mixed meats, cheeses and typical antipasti cannot be provided - probably costing about £50 a day, is a mystery. British Airways don't care. No airbridge so a trudge to the plane. It was an ex BMI A319 and given they ceased trading three years ago one would think that the internal software could be changed to show British Airways branding and not BMI; very strange. Old BA Club Europe. Tired seats. FAs were fine. Food mediocre. Funny thing was the cabin smelt of a rather tasty "meaty" sort of meal. As we took off I was starving and full of optimism. All we got was a miserable afternoon tea; dried sandwiches, scones and jam. I compensated my gloom with a few gin and tonics. I asked myself, is this "worth it" - the extra for the product. What you get I suppose is a toilet for 12/14 passengers, compared with two toilets between 120 or so. Wider seats (no extra legroom). A meal over economy but not by much, glasses to drink from rather than plastic beakers and a faster exit from the plane, a few extra AVIOS points - that's it basically! Not a lot. Anyway we left 10 minutes early and arrived 20 minutes ahead of schedule. Nice smooth flight but I could have had that on Ryanair. British Airways really don't care as the many reviews on here clearly show.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Pisa to London Gatwick |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"how underwhelmed we were"
Steven Murphy (Australia)
London to Sydney via Singapore in business class. I am English born and have always had an affinity with British Airways. I had not flown with them for a while and booked business class seats for my wife and I, and have to say how underwhelmed we were with the whole experience and will not be trying them again. They are so far behind other airlines - you expect in business class to feel just a bit special, but as reviewed earlier you do not get any special service. A lousy check in, herded along with the rest on boarding, a lousy inflight toiletry bag. As for the food, just awful on both legs to Sydney. The crew on the London to Singapore were unengaging, at least the 2nd leg crew were better. The bad news is that I still have the return leg to LHR with them.
| Aircraft | A380 / Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LHR to SYD via SIN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"my seat was broken"
S Khans (United Kingdom)
British Airways from Antigua to Gatwick. A shabby aircraft, my seat was broken, it would recline without command, the head rest was broken and the seat covers were very worn. The inflight entertainment had to be re set as it wasn't working and when it did work my screen did not display the safety briefing, images would freeze, in effect I did not receive the briefing. The cabin staff refused to dispose of my wife's drink because it was not finished, I had to request another hostess to take it. The food was poor quality in general too, looked like a kids meals, pasta with cheese. Check in was good, queues were long but the staff were very helpful and the flight left on time. British Airways is not in the league of other long haul carriers like Emirates, a lot of work to be done to refresh it's image.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Antigua to Gatwick |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"food and wine excellent"
Nicholas Berry (United Kingdom)
Very busy at LHR due to half term but managed a quick breakfast in the British Airways First lounge before boarding. Flight crew old style and exceptional, food and wine excellent and arrived on time. LAX was hectic but the new entry machines make it much quicker. Got through in under an hour.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Los Angeles |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lot of catching up to do"
3 reviews Loke Foo (Singapore)
London Heathrow to Singapore, and the business class of British Airways is below the standard set by its competitors. At Heathrow terminal 5, there is no special check in counter for business class passenger. After performing the self check in, we have to join a common queue to drop our check-in bag. I spent 30 mins in the queue. The business class seat is narrower than other airlines. There is also a lack of storage space for small items such as glasses. It is relatively comfortable to sit and sleep on, but business class travel is about a total experience and British Airways has a lot of catching up to do.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to SIN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"minimized the leg space"
I Iliopoulos (United Kingdom)
In the last couple of years, British Airways has been refurbishing aircrafts nad has minimized the leg space to ridiculous levels. This, not only for economy, but also in Business class. It is unfair to ask a Business class passenger to sit so uncomfortably when they pay double the price of economy. In addition, they have this policy for 2 bags, but one going under the seat in front of the passenger - this applies even to Business Class!
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Athens to London |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin crew efficient"
D Orchard (United Kingdom)
San Diego to Heathrow. Check-in, security and boarding were all with minimum delay. Cabin crew efficient and friendly. Food quality wasn't great, nothing like food served a few years ago and their amenity bag really isn't worth having. Having said that, we had a pleasant flight as crew made up for disappointing food. We even managed several hours sleep which is always a bonus.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | SAN to LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Sarah Howell (United Kingdom)
Having originally booked in to fly Economy it was a nice surprise to see we had been upgraded to Premium Economy. The seats were large and reclined quite a lot. The food was delicious. Entertainment was the same and offered a good standard of films and tv series. However, having seen the little difference between economy and premium economy, we don't think we would be prepared to pay the difference.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Premium Economy |
| Route | Gatwick to Las Vegas |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food was indifferent"
ian depper (United Kingdom)
We flew British Airways World Traveller Plus (Premium Economy) on the flight from Vancouver to London. The male steward responsible for our section of the aircraft was indifferent to passengers, during the night section of the flight, he spilt a drink over my wife, made no attempt to clean up the resulting spill, and when he returned to our area he casually commented, "Did I spill something on you", my wife replied, "Yes you did and I hope it was water", "No", he replied, " It was juice" and walked away. The inflight entertainment was limited and subject to repeatedly breaking down, the food was indifferent and the snack we received before landing at Heathrow consisted of a dry croissant, no butter some jam and a half a cup of tea. I have not travelled with British Airways for a number of years due to previous bad experiences where the passenger is made to feel like an inconvenience, I hoped they would have learnt and improved, this certainly was not the case on this flight.
| Aircraft | Boeing 747 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Vancouver to London |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"leg room was good"
Owen Evans (United Kingdom)
Booked through Iberia a year before departure with the addition of a connection to Las Palmas, online check in completed 24 hours in advance which is when I noticed that yet again BA had subbed the Boeing 767 on this service to an A320. The leg room in this 0730 departure from LHR was good with the new seating offering a more comfortable ride than Iberia Express. Food was a cold breakfast croissant which wasn't too bad once it had come up to cabin temperature. Cabin crew weren't the friendliest bunch. If you have a connection at Madrid Barajas Airport leave at least two hours - the place is huge with very confusing signposts and for some reason if you connect T4S to a T4 departure you have to go through Security, but if you do a T4 to T4S connection there's no additional security.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to MAD |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
