"a good experience"
Jeremy Ross (France)
Nice to Las Vegas via Heathrow. Overall British Airways premium economy is a good product, seat is great day seat but not really good to sleep in. Food was average, not sure why they insist on beef and then overcook. Service on the way was terrific, on the way back was average - the stewardess was bitter and not happy. Entertaiment needs to be updated. A separate cabin and bathroom is a plus, and the fact that you are behind first class cabin means you get off right away. All in all a good experience, but with some things that need to be fine tuned.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | NCE to LAS via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"going back to Virgin Atlantic "
Brenda Hayden (United Kingdom)
Newark to Heathrow with British Airways. Very disappointed that I paid so much money for Premium Economy, and yet so little extra above economy class. Was in row 10 on both the outgoing and incoming (night) flights. Seats were not comfortable in that they were less roomy. I understand that because of the row, both the table and screen were in the arm rests, but by the time I had used a cardigan and the blanket to pad out the arm rests (very hard on the elbows) I felt very cramped. My immediate neighbour kept messing with his seat and was eventually moved as he said it would not recline. Later I tried mine (no one behind me) and, the same, it would not recline. Breakfast was a wholemeal croissant just out of the fridge - yuk. The British Airways check in staff at Newark are so surly and miserable. Whoever made the tanoy annoucements for boarding had an accent so that I could not distinguish what she was saying. On my outgoing trip and arrival at USA customs queue I realised that I did not have the customs entry form. Seems I should have been given one to complete by the BA check-in person. I had asked the flight attendants if there were any forms to be completed and they said they would check and get back to me. Never saw them again. Am definitely going back to Virgin Atlantic where Premium Economy seats are really roomy and comfortable and the staff friendly - even the ones at Newark.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Newark to Heathrow |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"once a great airline is going downhill"
A Sommerville (United Kingdom)
Flew return with British Airways from BKK on a 777-200 in premium economy. Don't bother paying extra to pre-book the seats, we paid £160 to reserve seats 12A/12B outward journey and seats 12G/12H return journey and never got what we paid for. On bringing the seat change to the attention of staff at BKK, was told sorry, system make a mistake. On a positive note the staff were working hard and water and juice was offered frequently on the day flight. The female staff on flight BA0010 looked as if the did not want to be there, very abrupt and surly looking. On the other hand the male staff on this flight were very professional, smiling and very attentive. British Airways need to work a bit harder and update the grubby fleet on this route as the Asian airlines offer a better product. Blankets shabby in business / premier elite. The inflight films / ancient music very limited. Come on BA wake up your losing customers and need to up your game. What was once a great airline is going downhill.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | London Heathrow to Bangkok |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"flight attendants seemed friendly"
John Sheridan (United Kingdom)
Having flown with both VA and BA I choose BA for my trip to/from SFO. On both legs the flight attendants seemed friendly and we were fed and watered at regular intervals. IFE was ok but the music options were poor. Hoping to fly with BA again to Denver mid-2016 but only if they replace their old 747's on that route with something newer.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | SFO to LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the seat was roomy"
M Dye (United Kingdom)
I recently got an unexpected upgrade to World Traveller Plus whilst on my way to New York. There was free cava before take-off and a random hot towel handed out. The seat was roomy and leg room was fantastic. Even more so because I was at the front of the World Traveller Plus cabin just after Club World, so there were no seats in front of me. Inflight entertainment was ok, but not as good as I was expecting. I did struggle to find things that interested me to watch as the choice was quite limited. I think now with early digital release of many films on things like i-Tunes, the days of being able to see really recent films on aircraft before they become more widely available are coming to an end. As I was at the front of the cabin I had a screen that folded out of my armrest, which meant I was looking down at the screen instead of straight ahead, which gave me a bit of a neck ache after awhile. It was also annoying to stow away. The food was good for airline food. You get a superior meal in World Traveller Plus and it was pretty tasty and filling. The pre-landing snack wasn't up to much though. It was a dull sandwich, much like those that BA hand out on short-haul European flights. A real bonus about being in World Traveller Plus is that you're closer to the front of the plane and the exit. This is useful when arriving in the US where immigration queues can sometimes be exceptionally long. I ended up being close to the front of the immigration queue as I was so quick off the plane, which meant I was out through immigration pretty quickly. I think to pay for World Traveller Plus would be quite expensive for what you get in some respects (essentially a nicer meal and more leg room) but it was a nice treat from BA and If you were going on a super long haul flight I can definitely see the attraction.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Heathrow (London) to JFK (New York City) |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"keep expectations in check"
9 reviews Jason Duckling (United Kingdom)
The 747 is definitely showing it's age. Nonetheless it was comfortable. Pre take off drinks offered included water, OJ or sparkling wine. BA also gives the option of pre-ordering your choice of main course online so although I did notice they ran out of choice towards the end of the service I had received my beef. I advise anyone in First/Business/World Traveller Plus to use this facility. World traveller Plus is definitely an 'enhanced economy' versus some airlines premium economy which is more a 'business minus'. So keep expectations in check. You get a bigger seat, pre take off drink, little amenity kit and a slightly upgraded meal. However, considering that I paid only £170 per sector on top of the usual World Traveller (economy) fare it was worth every penny in my eye. Would I pay a crazy supplement for this class of travel? No. But if the surcharge is minimal I'd highly recommend it.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | London to Phoenix |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lot of money for little in return"
Peter Dimblad (United Kingdom)
My wife and I recently flew to California, outbound on A380 into LAX, returning to LHR from SFO on Boeing 747-400. Both legs in WT+ (Premium Economy). The Boeing 747-400 is very tired aircraft who BA seemingly are not investing in at all. The plastic surrounding the blind was coming away, the footrest (attached to the seat in front) did not go all the way down resulting in an uncomfortable seating position and the rest of the aircraft and area was just very old, tired and tatty. Despite BA insisting that the seat pitch is the same as the A380, it felt far more cramped, and much more like normal WT (Economy). Not helped by the Multimedia box and seat legs of the seat in front in exactly the wrong place to stretch out. The TV screens are very small and an old square format with far more limited programming compared with the A380. On the meal service, they ran out of the beef choice half way around the cabin service leaving only a vegetarian option (the helpful cabin crew did eventually find one from business class as WT+ gets the business class entree) but only as they had one left over. I feel if you pay for a service (at near-as-makes-no-difference twice the price of WT) with the word "Premium" in the title you should expect a premium product. BA do not offer free pre-seating (unless you book this 24 hours before departure thus you cannot guarantee to be seated together if the flight is full or near full), priority check-in, priority boarding, the pre-take-off drink is orange juice or water on all inbound flights. Additionally, despite BA boarding by seat row numbers, this was ignored by most passengers and ground staff alike so by the time we were called to board, the WT+ cabin was already full with very limited room for our carry on luggage, so it lucky that we travel very light! As you can tell, overall I feel that this was a lot of money for very little in return. Based upon our experience, I would recommend the WT+ in the A380 but only when departing from the UK (you can pre-order your meal and they serve wine as a pre-take off). In addition, WT+ on the 380 is upstairs in a small, cosy cabin, light and airy with a very useful storage bin on the window seats. These may be small points on their own, but combine to take the shine off a very expensive upgrade.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | SFO to LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"plenty of legroom"
S Jamieson (Australia)
Crew were excellent, friendly and efficient, seats adequate for Premium Economy service, plenty of legroom and good recline, entertainment good. Food was good if you could get the meal you preferred. Suggest persons allocating the choices research better into preferences, as we struggled to get first choice on all sectors (seated in last row of Premium Economy. Criticisms would be that British Airways charge extra for you to select seats prior to ensure you are sitting next to your companion and there is no priority check-in or boarding/luggage. Toilets are in economy cabin and could be lengthy waits, whilst other airlines provide dedicated toilets for Premium Economy. However, the fare for SYD-LHR return pretty good value.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to SYD via SIN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"premium economy pathetic"
B Whitehead (United Kingdom)
Do not waste your money. Quite simply British Airways premium economy from London to Bangkok return was pathetic. Economy class food is served, plastic not glass for drinks. The seats are marginally wider than economy class, but I could not eat my food without lifting the plate from my tray to my mouth. I bought a bottle of scotch on return to Heathrow, and then transferred to Manchester flight. The bottle was confiscated by Security because it was not sealed by staff onboard. I called BA customer service who said it was my fault because I should have told the purser I was going on to Manchester. Staff were generally good but never again on British Airways.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | LHR to BKK |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a huge improvement"
J Reed (United Kingdom)
We had flown London to Johannesburg return with British Airways in May 2015, and were underwhelmed. This time was a huge improvement. Pleasant, efficient staff, glass of fizzy to welcome us whch is better than orange juice. The food was good, especially the steak which was also good on the return flight. Nice wine served by cheerful cabin crew. Brandy after meal, brought without hesitation. Water brought during night. The A380 is staggeringly quiet with good AV system. Very comfy, I have a short body and long legs. Wailing child all night.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to JNB |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
