"cabin now feels outdated"
C Adams (United Kingdom)
British Airways from Gatwick to Las Vegas return, both flights both on time. On the outward flight, we were served sparkling wine before departure, on the return only juice and water were offered. Each flight included two meals of acceptable quality, although small portions. Soft drinks were provided at intervals during the flight. This Premium Economy cabin now feels outdated, with no at-seat power, and a very small IFE screen. The best part was the larger seat and extra room, which made a big difference to comfort. Flight attendant service was professional.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Gatwick to Las Vegas |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crummy Boeing 747s"
Richard Hodges (United Kingdom)
London Heathrow to Miami on one of British Airways crummy Boeing 747s. Originally Booked WT Plus choosing flight in an A380 with shiny new updated cabin and entertainment system for 3rd year in a row, and for the 3rd year in a row they promptly changed the plane on my flight for a very elderly and not updated Boeing 747. Do BA actually have any A380's? Reasonably comfortable, but the old on demand entertainment system had a poor choice of films and programs. Cabin staff and food okay from memory but, as usual with British Airways nowadays, very small portions. Took off slightly late in fog, made up time on flight and landed slightly early at Miami. Old aircraft notwithstanding I still think WT Plus is well worth the extra - 7 inches of extra legroom is so much more comfortable than coach.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to MIA |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff bordering on rude"
Kevin Barrance (United Kingdom)
Flew to Kuala Lumpur with British Airways on an old Boeing 777-200 in business class (upgrade) which was OK although choice of IFE very poor. Crew pleasant but not particularly efficient and since my wife and I were seated together in the middle rear-facing seats it is an odd practice to serve us separately - her meals were served well before mine. Flight was punctual and we had a few hours sleep. Coming back was in Premium Economy and might as well have been on a different airline. Same old plane with TV screens extremely small. Meals not particularly great. The main difference is that British Airways crew treat anybody flying in a lower class as lesser individuals and they are bordering on rude. They forget that whatever class of cabin you are flying in that you are the customer and pay their wages. Next time Malaysia Airlines I think.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to KUL |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"aircraft are old and shabby"
A Sommerville (United Kingdom)
Glasgow to Bangkok via Heathrow with British Airways. We never received "paid for seats" that we have just had £160.00 refunded back on to my credit card after complaining that we never on both legs of our flights. We had been told that we would not get refund as we had assistance? I e-mail them and informed I had my e-mail confirmation of set numbers and payment and seat ticket subs to prove my claim and at no point did I ask for or need or receive any assistance. They back tracked and I was informed my claim was authorised and it would take 6/8 weeks. British Airways need to stop this practice as it does not show the Airline in a good light. I would be wary of using British Airways long haul again, the aircraft are too old and shabby, and the female stewardess need to go back on a training course on customer service. Spirit of service what happened to that.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | GLA to BKK via LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the food was shocking"
P O'Sullivan (United Kingdom)
London Heathrow to Brisbane via Singapore return with British Airways. Overall it was not a great experience. We upgraded to premium economy on the way back expecting better leg room but I hardly noticed a difference! The plane looks old and the food was shocking! They advertise that there are great chefs picking the meals but the breakfast consisted of what I presume was a sausage and some type of scrambled egg, it was not nice. The flight did not take off for an hour because the entertainment system was faulty. The entertainment was ok, however the music could do with updating. The staff were friendly and it was easy checking in.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | LHR to BNE via SIN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"excellent flight on A380"
Charles Price (France)
Excellent flight on the A380 from LHR and back from JNB. No problems encountered. Boarding was speedy and efficient Good, pleasant service from FA's. Food and drinks good, with a very good choice of entertainment Will fly BA as long as the price is reasonable.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | BSL to JNB via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"is well worth the extra"
H Lowe (United Kingdom)
Outward leg in Premium Economy on British Airways A380. Seats very comfortable, great leg room and much larger entertainment screen. Food acceptable, has improved since last trip. However, Premium Economy section is now so big you lose any exclusive experience that you used to enjoy on older aircraft. Also, what do you have to do to get a window seat.? Even as a Ruby member able to select a seat 7 days in advance I have just found it to be impossible. Who or what do those guys sitting in the window seats know? Return leg on the Boeing 747-400, old but in good condition and very clean. Still no window seat but I do feel that Premium Economy is well worth the extra coin.
| Aircraft | A380 / Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to SFO |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Not great, not bad, just OK"
Ian Robinson (United Kingdom)
Check in a Gatwick for flight to Grenada was quick and efficient with British Airways. Boarding was unusually organised and we departed on time. The seats were OK, the food and drink was OK and the service was just OK, which really sums up BA. Not great, not bad, just OK. Despite having priority labels on our luggage our cases were among the last 6 to arrive although I don't suppose that was BA's fault.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LGW to Grenada |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crummy Boeing 747s"
Richard Hodges (United Kingdom)
London Heathrow to Miami on one of British Airways crummy Boeing 747s. Originally Booked WT Plus choosing flight in an A380 with shiny new updated cabin and entertainment system for 3rd year in a row, and for the 3rd year in a row they promptly changed the plane on my flight for a very elderly and not updated Boeing 747. Do BA actually have any A380's? Reasonably comfortable, but the old on demand entertainment system had a poor choice of films and programs. Cabin staff and food okay from memory but, as usual with British Airways nowadays, very small portions. Took off slightly late in fog, made up time on flight and landed slightly early at Miami. Old aircraft notwithstanding I still think WT Plus is well worth the extra - 7 inches of extra legroom is so much more comfortable than coach.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to MIA |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"pleasant ambience onboard"
Roger Stone (Australia)
I decided to fly British Airways as it is now the only oneworld carrier with Premium Economy between Sydney and Singapore, since Qantas now only runs A330s with Business and basic economy into Singapore. It was a pleasant surprise with very good service and food and a pleasant ambience onboard. Almost all passengers were flying onto London and this also applied to the return run from Singapore, with almost all passengers originating in London. This means that for the return flight from Singapore most other people had slept all the way from London and were chatting and moving about the cabin, meaning it was almost impossible to get any sleep on the relatively short overnight flight between Singapore to Sydney. So, if you don't mind skipping any sleep between Singapore and Sydney this is a nice alternative when planning to fly from Australia to Singapore and return. Many passengers had their window blinds shut during the landing approaches into Singapore and also Sydney when I understood just the opposite was supposed to be the case for safety reasons. Not sure why BA allows this to happen.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Sydney to Singapore |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
