Considering BA's fares were high to begin with and you had to purchase your seats to secure in advance we still booked on the advice of our British son in law. Plane is so large takes a long time to board and disembark. We flew Premium Economy, seats are bigger and have leg room but they're not comfortable for some reason. Flight crew was fine and professional. Inflight entertainment was fine but new movie selection was small. Cabin and seats were clean and neat. Inflight kit consisted of socks, ear plugs, mask, pen and tiny toothpaste and brush. They offer pillows and blankets. But although the seats are wider, they weren't easy to get in and out of, and not just us a number of passengers contorted just to get out. The meals were fine, though served on a tiny tray loaded with food, the meal was pretty good. Not a lot of choices, to London, beef or pasta, from London back to LA, it was beef or fish. It was hot and there was a lot of food, a salad, small cheese and crackers. Roll butter and dessert but I'm not sure I'd say it was what BA's advertisement claims. It didn't feel it was a premium meal. They also served snacks but it was flashed on the overhead with no explanation of where to go to get the snacks. The entire plane was dark. The second meal was a breakfast, but not especially appealing. On the return to LA, it was a very odd casserole, rather dry and bland. The flight was smooth and arrived on time, coming back we were an hour late waiting as the pilot informed us of sixty passengers arriving late from Germany. They lost one of our suitcases enroute, we arrived on Thursday afternoon, the bag was delivered late Friday night to our hotel, no offer to help with expense of having to buy what was needed until bag was found. Not even an email or text, we finally asked the hotel who said it arrived midnight Friday, we weren't notified by BA until Saturday afternoon. We ended up spending quite a lot buying shirts, underwear and shorts to get by. If we'd known they had found the bag we wouldn't have spent the money. Poor communication on their part. Not an apology or sorry for the inconvenience. I guess they figured we should be grateful we got the bag at all. I doubt we'd fly BA again sadly I'd hoped for something special.
Couple Leisure |
Premium Economy |
Los Angeles to Milan via LHR |
July 2015 |
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Wifi & Connectivity |
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no |