British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 367 reviews
5/10
4 star Skytrax Rating
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6/10

"plane was really scruffy"

(United Kingdom)

Flew British Airways from Glasgow to Bangkok via Heathrow. GLA to LHR flight great, clean plane, staff friendly. Business lounge in Glasgow was most enjoyable. Heathrow to Bangkok in premium economy (economy class looked very cramped), the plane was really scruffy and my foot rest stuck. British Airways have let the standard slip on the smartness of the cabin interior - the curtain from Businees to Premium Econemy was all ripped, very scruffy bad impression. Excellent staff, food also good. Flights on time. But British Airways Premium Economy is not a patch on EVA Air. BA need to upgrade planes on this route or lose customers to the other carriers. Even the staff uniforms looked washed out.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteGLA to BKK via LHR
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"you could care less"

(United States)

We paid for World Traveller Plus (Premium Economy) for our British Airways flight to London. Aircraft was a Boeing 777, excellent plane. Cabin crew, very efficient and friendly. Seats and legroom, very good. What I find lacking to make World Traveller Plus worth the money is no priority check-in or security, no priority boarding for WTP passengers. In fact WTP passengers were the very last to board? Even United, Delta and American offer priority check-in and boarding. I contacted British Airways to inquire why and the reply was the usual corporate speak "We're very sorry you were disappointed, blah,blah,blah." Okay British Airways, you could care less.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteDFW to LHR
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"airline with very mixed quality"

(Germany)

British Airways is an airline with a very mixed quality. I am flying it very often and I think that quality is decreasing over the last few months. Whereas lounges are great and the staff is almost nice, the flight attendants sometimes are unfriendly. On this flight one flight attendant hit me twice with his cabin trolley and did not even excuse himself. The aircraft and the seats in Premium Economy are quite good including food and drinks. But the worst with BA is customer support and help with problems. On my outbound flight from PHL to LHR I had a problem with reserving a seat. Although it was shown as free in the map (no bassinet!) I was not able to select it. First time calling the customer support I was told this is a technical error. Second time the lady told me that this is not bookable as this is next to a bassinet. Then one day later is was reserved. I called again and they told me that I was too late. Any hint on my two other calls was answered with "that's your problem. You have a seat what is the problem?". I mean at least she is right but the attitude is extremely bad and maybe there is a reason why I want to have this seat. My email with a complaint on this wasn't answered till today excet for the automated we will answer asap. If British Airways continue with that customer service I might change shortly.
AircraftA320 / Boeing 787
Type Of TravellerBusiness
Seat TypePremium Economy
RouteDUS to PHL via LHR
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"British Airways a cut above US carriers"

(United States)

Maybe I've just flown US carriers too much, but I think British Airways is a cut above them, as it has been in the last few years. They take care of you during the flight. Multiple drink services with alcoholic beverages included, and water and orange juice through the flight. Hot meal service to begin with a better than average beef offering, and then a sandwich, tea, etc before landing. I am part of their frequent flyer program and was given a different seat from the one I had selected - the seat just behind the bulkhead. Ordinarily I don't like those seats as there's nowhere to put your things when the plane takes off, but I was in the middle and the three seats between me and the man in the other aisle seat in my row were empty (presumably this is why I was moved to this seat, as it was "better"), so I just used the seat beside me and it worked out fine. Seat was wider than US economy, with more leg room, and a leg rest that came out from below, so quite comfortable. I can't ever say I enjoy a 7+ hour flight, but flying with British Airways makes it more bearable.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLHR to IAD
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I will still avoid British Airways if I can"

(United Kingdom)

LHR-PHX 16 Sept. Last few times I've flown British Airways, I'd been forced to consider BA as a discount airline that doesn't deserve its 4 star rating, and I was not looking forward to this flight. We had awful seats at the back of a very full plane so asked at bag drop about upgrades. Paid £230 each to go up to WTP (a bargain when added to the price we paid for our seats in coach) and it was worth it! Does anyone know why we check in online or go to a self-serve kiost but still have to go to bag drop to pretty much go through the check in process again? Boarding went as usual, smiley welcome aboard and to our seats. This aircraft had WTP immediately behind First. Good leg room, comfortable seat, small cabin of its own. A small amenity pack is provided, although most of the stuff in it is inferior and hardly worth having. Only one FA worked our cabin but he was friendly and efficient and the lack of more staff was not noticable. Drinks trolley and lunch menus then food served. Lunch with 2 options, china plates, real cutlery, napkins etc. Food was very good, even though only one option left by time we were served. Had beef, which was tasty and tender and well presented. A snack box was passed out a few hours later and dinner served 2 hours before landing. Interestingly, dinner was from economy. Foil dish, plastic cutlery, paper napkins. Given the price of WTP ticket, would have expected better then that. Only one juice/water round but FAs were in the galley and happy to get whatever you wanted (until we drank tham out of bubbles!). Being an older plane, the IFE was ancient with a very small screen that had grid lines showing and a barely adequate movie selection. Noise cancelling headset was not the best and hurt my ears. IFE was only a minor irritation, as flight was scheduled 10 hours 45 and I was more interested in comfort, which WTP provided. Only real gripe is the tray table. It folds out of the seat arm as a drinks tray, then unfolds to a full tray. Problem is, drinks slide off when in small mode and you have to brace the full tray on your knees to stop your dinner sliding off. British Airways is relying on its past reputation rather than providing a good product these days and I avoid them if I can because of that. I didn't think I would be saying this but I enjoyed this flight and it was probably the best BA flight I've had. A shame then that I will still avoid British Airways if I can.
AircraftBoeing 747-400
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLHR to PHX
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Overall a pleasant experience"

(Canada)

Nice and professional British Airways crew. The seat is comfortable and two usb ports and the in-seat power outlets are nice. Food was ok. In-flight entertainment system far away from Cathay. But the 3D map was cool. Overall a pleasant experience, and worth the money.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteYYZ to LHR
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seat comfortable in World Traveller Plus"

(Canada)

This aging British Airways Boeing 747-400 appeared well maintained. The seat was comfortable in World Traveller Plus. I was seating on the last row so no pressure of inclining the seat. Food was good and a generous bar service. Before flight took off, a cabin manager greeted everyone and was one the nicest and cheerful crew I have met.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLHR to MIA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United Kingdom)

After 7 flight changes we took off to LHR which I was pleased about given that so many of the shuttles our friends have tried to travel on have previously just been cancelled. The aircraft from LHR had seen better days and I did wonder if we were in PE given other airlines we had travelled with. I would say categorically that it was not worth the extra hike. Just book economy with extra leg room. Given we used BA's partner airline AA which was awful and given the chap next to me had his family flight to Canada cancelled by BA and had to go a day early, via NY, I would never book with BA. Staff on board were excellent.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteManchester to San Fran via London
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

British Airways customer review

(United States)

Considering BA's fares were high to begin with and you had to purchase your seats to secure in advance we still booked on the advice of our British son in law. Plane is so large takes a long time to board and disembark. We flew Premium Economy, seats are bigger and have leg room but they're not comfortable for some reason. Flight crew was fine and professional. Inflight entertainment was fine but new movie selection was small. Cabin and seats were clean and neat. Inflight kit consisted of socks, ear plugs, mask, pen and tiny toothpaste and brush. They offer pillows and blankets. But although the seats are wider, they weren't easy to get in and out of, and not just us a number of passengers contorted just to get out. The meals were fine, though served on a tiny tray loaded with food, the meal was pretty good. Not a lot of choices, to London, beef or pasta, from London back to LA, it was beef or fish. It was hot and there was a lot of food, a salad, small cheese and crackers. Roll butter and dessert but I'm not sure I'd say it was what BA's advertisement claims. It didn't feel it was a premium meal. They also served snacks but it was flashed on the overhead with no explanation of where to go to get the snacks. The entire plane was dark. The second meal was a breakfast, but not especially appealing. On the return to LA, it was a very odd casserole, rather dry and bland. The flight was smooth and arrived on time, coming back we were an hour late waiting as the pilot informed us of sixty passengers arriving late from Germany. They lost one of our suitcases enroute, we arrived on Thursday afternoon, the bag was delivered late Friday night to our hotel, no offer to help with expense of having to buy what was needed until bag was found. Not even an email or text, we finally asked the hotel who said it arrived midnight Friday, we weren't notified by BA until Saturday afternoon. We ended up spending quite a lot buying shirts, underwear and shorts to get by. If we'd known they had found the bag we wouldn't have spent the money. Poor communication on their part. Not an apology or sorry for the inconvenience. I guess they figured we should be grateful we got the bag at all. I doubt we'd fly BA again sadly I'd hoped for something special.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLos Angeles to Milan via LHR
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

British Airways customer review

(South Korea)

Had a very unpleasant experience with BA this time. They changed our family seats without warning. First time flying with two babies, booked the ticket and reserved two seats together sitting together with husband. Both babies are lap seat. Two days before the flight I called the BA service to make sure our seats and ticket are all fine and got a positive answer. On the day of boarding found out out seats are moved apart. For 12 hours flight, our family seats are arranged far apart. After more than 40 minutes standing at the counter waiting for the coordination, we could sit across the aisle when we get on the plane. No food for my 2 year old. If we are not allowed to bring food onto the plane, what do BA expect baby can eat? No help from staff with any service. When babies are crying and very restless we didn't get any help from BA staff. When I flew with other airlines, flight attendant brought small toys to help distract and entertain baby. BA forgot to unload out stroller when we landed.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSeoul to London
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages