"Not great, not bad, just OK"
Ian Robinson (United Kingdom)
Check in a Gatwick for flight to Grenada was quick and efficient with British Airways. Boarding was unusually organised and we departed on time. The seats were OK, the food and drink was OK and the service was just OK, which really sums up BA. Not great, not bad, just OK. Despite having priority labels on our luggage our cases were among the last 6 to arrive although I don't suppose that was BA's fault.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LGW to Grenada |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service pretty good"
14 reviews Craig Cutts (United Kingdom)
London Heathrow to Edinburgh return, checked in on line with only hand luggage, used the app to download the boarding pass so through security and to the BA Galleries North Lounge which was packed but had a good spread of breakfast. Boarding from Gate A8 onto a Boeing 767 which appeared pretty old and not very clean, but fine for a 1hr 20min flight. A hot breakfast served which was nice, the flight was only half full. Return the BA app refused to work so checked in at the airport, quick security quick and had time in the Galleries lounge. A newish A320, seat 2F which was fine with the aircraft an all economy layout. During the 1hr flight served a coffee and snack. Service pretty good, and I guess there is no other option these days apart from BA.
| Aircraft | Boeing 767 / A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LHR to EDI |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew competent and approachable"
Amanda Edgar (United Kingdom)
Took my daughter to Dubai for some R and R, Heathrow check in quick as was security. The lounge at T5 looked liked a war zone, dirty glasses and plates scattered everywhere. We entered at 5:30pm and the only food available was sandwiches, very poor decided to wait till the dinner service on board, good drinks selection. Boarded and soon seated with a glass of bubbles, the crew for a change were competent and approachable on both legs but slightly more mature. To be honest don't have a problem with BA but find they are lagging behind other major airlines whose lounges and service is far superior!
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to DXB |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"this policy is ridiculous"
Michael Orshan (United States)
I have booked a flight to travel with my wife from the USA to Italy. I booked this trip through American Airlines, and some of the flights are with British Airways. In order to select seats on British Airways, I have to pay about $200 for the both of us, maybe more. I will never fly American Airlines or British Airways ever again. I think this policy is ridiculous.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LHR to MUC |
| Date Flown | November 2015 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"comfortable, if narrow, seats"
Richard Hodges (United Kingdom)
British Airways from Tampa to Gatwick on Boeing 777 Club World. Having travelled out WT Plus to Miami we got a good deal coming back from Tampa so flew Club Class. Checked in at Tampa with no queues, and used the International Lounge at Tampa. Supposed to be exclusive to BA customers this had comfortable seats, and good choice of newspapers and magazines. Did not try WiFi. However, there was disappointingly very poor choice of snacks - a few dried up sorry looking sandwiches which were not replenished during my time there, and crackers with some processed cheese with a few dips, some wine, beer, liquor and soft drinks. Pretty uninspiring stuff. On board comfortable, if narrow, seats that extended into (more or less) flat beds. British Airways still have the very camped 2-4-2 layout with fellow passengers having to clamber over people to go to the rest room etc. Reasonable meal (beef) accompanied by an outstanding Chablis Premier Cru and a very nice Sauvignon Blanc. My wife slept for 5 straight hours - I could only sleep fitfully as not much room at shoulder level but at least the seats were comfortable. Terrible selection of films on the entertainment system. Took off on time, and landed slightly early. FA's quite smiley and nice.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Tampa to Gatwick |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"inconsistency with cabin crew"
Trevor Slade (Italy)
I have used British Airways on a regular basis between Rome and Gatwick. My flights have usually been on time, most aircraft do not have the new interior, a few with bmi screens at the door. I always order AVML meals which are good quality for dinner, but plain cheese, cucumber and tomoato sandwiches for afternoon tea. My issue is the inconsistency with the cabin crew who can vary from pleasant to rude and cut corners with the service when they can. I appreciate that the LGW base is a "low cost" base for BA, but there is no excuse for the crew to behave as they do. easyJet and Vueling crew look more professional and are more pleasant on the same route. The LGW lounge is tired and average at best. It needs a good clean. FCO still has no lounge after the fire in the summer nor have any other arrangements been made. Flying in and out of LGW with BA you are aware that this is not the real BA and is downgraded in all ways from LHR.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | FCO to LGW |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crummy Boeing 747s"
Richard Hodges (United Kingdom)
London Heathrow to Miami on one of British Airways crummy Boeing 747s. Originally Booked WT Plus choosing flight in an A380 with shiny new updated cabin and entertainment system for 3rd year in a row, and for the 3rd year in a row they promptly changed the plane on my flight for a very elderly and not updated Boeing 747. Do BA actually have any A380's? Reasonably comfortable, but the old on demand entertainment system had a poor choice of films and programs. Cabin staff and food okay from memory but, as usual with British Airways nowadays, very small portions. Took off slightly late in fog, made up time on flight and landed slightly early at Miami. Old aircraft notwithstanding I still think WT Plus is well worth the extra - 7 inches of extra legroom is so much more comfortable than coach.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to MIA |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"return trip not worth it"
Clive Drake (United Kingdom)
Checked in and found the Club lounge was "landside" meaning one had to allow time to get through security after using it. I need not have worried as I spent all of 60 seconds in the shared lounge that British Airways use with about eight airlines. As BA have 3 daily flights to Hannover and potentially 60+ users of the facility, I could have been forgiven to thinking there might be some decent food around. Wrong! The meal was a bunch of dried up sausages in a steamer that looked like samples in a medical lab. Ghastly. A few bits of cheese here and there and that was it. I quickly moved on and had an excellent dinner in the Movenpick restaurant a few meters away. Only three passenger in Club and the plane pushed back 5 minutes early. The meal I was offered was a reasonable looking prawn salad. I declined as I was well fed. A couple of Gin and Tonics and the flight of 90 minutes passed easily. FAs very friendly. Landing was in high winds and very well executed. Was the return trip worth it for £800? Not really but then my client paid the bill.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Hannover to LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not received a refund"
Patrick Moore (Ireland)
Dublin to London City on 2nd November flight was cancelled due to fog, queued for 3 hours for a rebooking only to be offered a flight on the following evening when fog was due again in London. Refund could not be processed by staff in the airport so I had to phone the call centre. Two weeks later and I still have not received a refund. Booked Ryanair for the following day and even though it was last minute, it was still cheaper than my original cancelled BA flight. Reluctant to pay a premium to fly British Airways again.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | DUB to LCY |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"dried up sandwich"
Clive Drake (United Kingdom)
Trip got off to a good start with the Club lounge at Terminal 3, and I prefer it to T5. Decent seating. Reasonable food and plenty of drinks. Plane was newish and in good shape. Was seated in 1A so leg room was fine. Anywhere else in Club Europe is a waste of time and little space. Plane took off 40 minutes late. FAs were fine. Declined the miserable, pathetic looking dried up sandwich which was the inflight meal. Had a couple of Gin and Tonics instead. Comfortable flight of about 80 minutes.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to Hannover |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
