British Airways customer review
P Herman (United Kingdom)
Gatwick-Naples returning Barcelona-Gatwick. Excellent flights as usual. Especially loved the stylish and comfortable interiors of the refitted A319 on the Naples run. Both flights left late but it didn't seem to seriously affect arrival time. Only complaint is the food/drinks service sandwich is not to my taste and I now refuse them - but other passengers seem pleased. Should offer an alternative such as crisps or nuts to go with wine.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Damon Goodman (United Kingdom)
LGW-RAK-LGW May 2015. These flights were on BA's newly configured A320's we paid for Emergency Exit row seats on both ways and very thankful that we did British Airways have reduced the legroom in both Economy & Business class to 30" and at 6'1 the normal legroom now is quite tight. The seats themselves are quite comfortable and having storage at the top of the seats mean you don't lose your legroom. The service on board was excellent friendly staff both ways provided with a wrap roll cheese and biscuits and a chocolate mousse both ways return not as nice as outbound and they offer complimentary drinks. Looking at business class all you get is the middle seat free and no extra legroom a lounge and a hot meal so wouldn't think it's worth the upgrade fee anymore (having travelled many times in club with BA new product is not a winner from what I could see). I would fly British Airways again and would recommend them.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Franci Ghe (Italy)
BLQ-LGW and return. Operated by A319 clean tidy and with a spacious legroom. The service at the desk and from the cabin crew was really smart and friendly. Both flight were on time and both landing were great. I will fly again BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Y Fox (United Kingdom)
Travelled from Heathrow to Washington in April on one of the new A380 planes. Extremely impressed with the plane even in economy the seats are quite spacious and the storage buckets at the side of the seat are a big plus. The service on board was good and the meals were pretty good. The plane arrived exactly on time too! All in all one of the best flights I've had.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Kathleen Lee (Switzerland)
Our flight on economy long distance from the Austin to Heathrow was the most uncomfortable we've had on any carrier and we have travelled extensively. The seats were so close together with hardly any leg room or arm movement that not only was it difficult to eat the food which was dreadful but very difficult to get in and out of without damaging or twisting a knee or back. We had extreme exhaustion on landing from discomfort and lack of sleep. The evening meal we were served was inedible. The pasta had been hanging around for some time by the appearance. It was dry and congealing in what was once tomato sauce. The foil container was bent and the foil cover crumpled which proves it had been handled and heated up frequently. As for the breakfast in a box it was so bad I cannot comment. We've had better food and seating on low budget airlines and as well as on Myanmar Airlines! We want to support our national airline but definitely not on BA economy. It seems all the attention and care is given to first and business class. A huge disappointment.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Southwell (United Kingdom)
Outward from Heathrow 8th May BA543 to Bologna. Return 10th May BA545. Flew return LHR to BOL. It is a long time since I have flown with BA and I was reminded just how good they are. I really cannot fault any aspect of the journey from the check in staff to the cabin crew and seat comfort. Every aspect was highly professional. I was impressed with terminal 5 and think it creates an excellent first impression of Britain.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Veccio (Belgium)
Flew BA on open-jaw route BRU-LHR-LAX returning one week later SFO-LHR-BRU. BRU-LHR was on an A319 newly refurbished plane. I paid for seating selection weeks before. The day before on-line check-in opened I saw that some seats on the front of the plane became available to economy travellers with no surcharge so I took one of them to deplane as quick as possible (the plane landed a little bit ahead of schedule anyway). LHR-LAX on the A380 was a really nice experience really smooth flight and incredibly quiet upper-deck cabin. Food was not bad as long as you don't expect anything too fancy in economy. There was only one complete meal after take off and a pre- arrival snack before landing. On an 11 hours flight this may seem not enough but passengers are welcome to pick up snacks in the galley during the flight as well as having drinks fixed on demand. Only one negative spot of the flight: the cabin was really cold! SFO-LHR still on the A380 departed a little bit late due to a malfunction of one of the doors but crew kept us informed of the situation. Same nice experience nice crew and so on. LHR-BRU on an A320 departed late after being stuck on tarmac due to high departure rate at Heathrow. Once again the captain kept us informed and managed to catch most of the delay before landing in Brussels. Overall really nice experience but I wish they would not charge as much for seating selection before online check in. As I may be a nervous flyer I need a window seat and don't want to risk seating elsewhere. The four legs cost me more than 130 euros on pre-paid seating which I could take into account when choosing between BA and an another airline that let you choose free of charge when booking your flight. Besides that I won't hesitate to fly BA in the future.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Rees (United Kingdom)
This was the first time I have flown with BA and I have to say I was very impressed. I flew economy from Brisbane to LHR return. Via Singapore on the outgoing trip and Hong Kong on the return leg. The experience was so much better than on previous flights I had taken with competing airlines. The cabin felt spacious and comfortable even in economy. There was a good range of inflight entertainment and all staff were extremely friendly and helpful. The cost of the flight was a little more expensive than other airlines but having been very satisfied with the service it would not preclude me from booking with them again. Would preference them over other airlines now following that trip along with recommending them to others.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Murray (United Kingdom)
A short hop from LCY-ZRH. Nice clean Embraer which was only about 30% full on a Monday afternoon. Off on time landed early decent pasta salad meal and a white wine in flight. Smooth and efficient journey at a very good price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Brian Humphries (Australia)
Excellent experience LHR to HKG. Was a bit apprehensive about their reputation but found the whole trip excellent. Staff were friendly and helpful aircraft was clean and IFE gave a wide choice. Drinks offered half an hour into the flight and meal served within an hour. Would definitely travel with BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
