British Airways customer review
A Veccio (Belgium)
Flew BA on open-jaw route BRU-LHR-LAX returning one week later SFO-LHR-BRU. BRU-LHR was on an A319 newly refurbished plane. I paid for seating selection weeks before. The day before on-line check-in opened I saw that some seats on the front of the plane became available to economy travellers with no surcharge so I took one of them to deplane as quick as possible (the plane landed a little bit ahead of schedule anyway). LHR-LAX on the A380 was a really nice experience really smooth flight and incredibly quiet upper-deck cabin. Food was not bad as long as you don't expect anything too fancy in economy. There was only one complete meal after take off and a pre- arrival snack before landing. On an 11 hours flight this may seem not enough but passengers are welcome to pick up snacks in the galley during the flight as well as having drinks fixed on demand. Only one negative spot of the flight: the cabin was really cold! SFO-LHR still on the A380 departed a little bit late due to a malfunction of one of the doors but crew kept us informed of the situation. Same nice experience nice crew and so on. LHR-BRU on an A320 departed late after being stuck on tarmac due to high departure rate at Heathrow. Once again the captain kept us informed and managed to catch most of the delay before landing in Brussels. Overall really nice experience but I wish they would not charge as much for seating selection before online check in. As I may be a nervous flyer I need a window seat and don't want to risk seating elsewhere. The four legs cost me more than 130 euros on pre-paid seating which I could take into account when choosing between BA and an another airline that let you choose free of charge when booking your flight. Besides that I won't hesitate to fly BA in the future.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Rees (United Kingdom)
This was the first time I have flown with BA and I have to say I was very impressed. I flew economy from Brisbane to LHR return. Via Singapore on the outgoing trip and Hong Kong on the return leg. The experience was so much better than on previous flights I had taken with competing airlines. The cabin felt spacious and comfortable even in economy. There was a good range of inflight entertainment and all staff were extremely friendly and helpful. The cost of the flight was a little more expensive than other airlines but having been very satisfied with the service it would not preclude me from booking with them again. Would preference them over other airlines now following that trip along with recommending them to others.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Murray (United Kingdom)
A short hop from LCY-ZRH. Nice clean Embraer which was only about 30% full on a Monday afternoon. Off on time landed early decent pasta salad meal and a white wine in flight. Smooth and efficient journey at a very good price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Brian Humphries (Australia)
Excellent experience LHR to HKG. Was a bit apprehensive about their reputation but found the whole trip excellent. Staff were friendly and helpful aircraft was clean and IFE gave a wide choice. Drinks offered half an hour into the flight and meal served within an hour. Would definitely travel with BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Rey Sales (United Kingdom)
LHR-MAD with BA462 on a Boeing 767-300ER. Very full flight but it didn't stop the crew from delivering superb customer service! Drinks and sandwich offered 30 minutes after take off. Second round of drinks offered. Very cheerful crew helpful and friendly. Pilot personally came out to greet passengers on our way out. Very smooth take off. Landing could be better. Would definitely fly with British Airways again!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Ed Roggeveen (New Zealand)
A short haul from Gatwick to Rome and I had no expectations. Check in was quick and we were on a vintage Boeing 737. All in all very happy. They supplied a decent enough snack. Drinks service was efficient. There was no in- flight entertainment available but we should all be able to cope for 2 hours without surely? Comfortable enough friendly service got there on time and good price. All adds up to a happy traveller.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Nicolas Simonis (Greece)
For my annual trip ATH-PHL via any European city (dep 18/3 return 19/4) this time I chose BA because they were the cheapest. This was my first flight on BA to the USA. Soon after my choice I tried to select a seat as far front as possible however I was asked to pay 35 euros for a seat in row. 27. 35 euros and you are almost at the end of the aircraft. In the end BA was more expensive than others. The flight was ok and punctual B777 not really my choice as very noisy staff service - one hostess was excellent another was ignorant and unwilling. Food the usual Penne Rigate. Complained to BA via email however no reply was ever received. For my return flight I was in row 30 same noisy B777 same Penne Rigate and of course a good choice of inflight entertainment. Breakfast with lovely frozen bread roll. Yes frozen or chilled. My next choice will of course not be BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Rodder (United Kingdom)
Heathrow to Bilbao. This is one of BA's new routes (although they used to fly the route years ago on a B757) and we got our return flights for a bargain £74. BA's hand luggage only fares to Europe offer very good value and I wonder when they will consider this pricing tier for long haul routes! The A319 flight left from Heathrow Terminal 1 which is closing in June but now looks and feels like a ghost town. There were 3 shops open on the day of our departure and most of it is boarded up. As for the flight we had the usual BA chaotic boarding process but overall an excellent flight even if the new seats are uncomfortable and certainly similar to Ryanair with hardly any space. I appreciate BA's offering of sandwiches on their short haul flights but do wonder whether passengers really need this service nowadays.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Mehta (United Kingdom)
NCL-LHR return. Great alternative to rail travel which is sometimes more expensive. Check-in was a breeze on both sides. New comfortable A320 cabin old ones were really aged. A choice of snack and drink were served with options for alcohol. Delay arriving into Heathrow as usual the airport is really over capacity and limiting BA as an airline. Annoyed that you are no longer able to choose your seat on hand-baggage only fares!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
W Roberts (United Kingdom)
Flew from London Heathrow to Rome Fiumicino. Flew the same route last year too and both times it was excellent. This time our flight was operated with an Airbus A320 with slim line seats that looked brand new. These were very comfortable for a short haul flight and the leg room sufficient. In-flight catering was excellent. Coffee was a bit weak but the sandwiches were delicious. This time cheese and ham doorstop with white bread. I expected good things after last years flat bread and was not disappointed. Cabin crew were very friendly and efficient as were the airport staff. Boarding process was fast and efficient and on both flights at arrival and destination the aircraft was at a jet bridge so no need to board a bus. Flights departed and arrived on time. Will definitely fly BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
